Could not complete your request because it is not a valid Photoshop document.

Search   Help    Register    Login   Home
Tue, 15 April 2008 19:42 Go to next message
thomas_russel (Photoshop begginer)
Hey there!

I just installed CS3 and bam, ran into problems.

I was sent a .psd-file (actually 3) which were created in Photoshop CS3 but I can not open any of them, because PS tell me
"Could not complete your request because it is not a valid Photoshop document."

Also, I was sent a lot of .psd-files during the last years and I have most of them in my email-account. Unfortunately, I can't even open any of them either!! And these were .psd-files PRE CS3 and worked just fine in CS2 ...

I tried everything:
- Drag & Drop from Windows Explorer into Photoshop
- "Open as"

> Nothing seems to work...




Anyone an idea? :-(
I am pretty pretty frustrated
Wed, 16 April 2008 00:17 Go to previous messageGo to next message
dave_milbut (Photoshop expert)
can you create a new psd. save it, exit photoshop, restart photoshop and open it?
Wed, 16 April 2008 04:05 Go to previous messageGo to next message
thomas_russel (Photoshop begginer)
thank you for the answer.

Yes, I can create new psd-files, save them and then open them back later!!
Wed, 16 April 2008 09:38 Go to previous messageGo to next message
ID._Awe (Photoshop expert)
If you still have ImageReady from CS2, have you tried opening the files there?
Wed, 16 April 2008 10:13 Go to previous messageGo to next message
thomas_russel (Photoshop begginer)
I deinstalled CS2.
But when I still had it, I was still able to open the older psd-files as usual...

I just could not open the newer CS3 .psd-files...
Wed, 16 April 2008 10:31 Go to previous messageGo to next message
dave_milbut (Photoshop expert)
something odd's going on...
Wed, 16 April 2008 10:51 Go to previous messageGo to next message
thomas_russel (Photoshop begginer)
that comment is not helping .. I already realized that this is odd.. more than odd... UNACCEPTABLE !
Wed, 16 April 2008 11:11 Go to previous messageGo to next message
dave_milbut (Photoshop expert)
jeez man. just thinking out loud and bumping the thread. see ya then.
Fri, 09 May 2008 13:50 Go to previous messageGo to next message
Bob_Penn (Photoshop begginer)
I have the same problem, too. I can open the files I create, but when I receive a CS3 file created on a Mac, I get the error. There appears to be no fix!!!!
Fri, 09 May 2008 14:37 Go to previous messageGo to next message
John_T_Smith (Photoshop expert)
Since this is a user to user forum, and the only way some
other user could reply is if they had that exact problem and had
a solution, you may need to contact Adobe for help

In the US - Adobe General support 800-833-6687
In the US - Adobe Install Problems 800-642-3623
Tue, 15 July 2008 04:43 Go to previous messageGo to next message
Stuart_Gordon (Photoshop begginer)
Had this for the first time last week but was able to resurrect the file in Corel paint. However, when it happened again not even this worked. This was on a file created on a mac running legal software and where the file was definitely saved as a psd. Tried it on gimp and that didn't work either - any ideas on how to repair this would be gratefully received. Bloody annoying as Photoshop is normally fairly stable.
Tue, 15 July 2008 05:36 Go to previous messageGo to next message
John Joslin (Photoshop expert)
Saving over a network is not advisable.

Save locally and copy or move to the network drive.
Wed, 16 July 2008 17:06 Go to previous messageGo to next message
Kathy_Verstraete (Photoshop begginer)
I am having this same message come up ...Ive downloaded a couple Pattern/Texture Files from the ("Exchange by z7server")they show up on my desktop as Adobe Files...but when I click & try to open the message pops up as above...the creator says they come up fine for him in photoshop. ive also tried to open them by sending them to winzip but nothing happens or when I try to attach them they show HTM file ext. please help????
Fri, 18 July 2008 18:34 Go to previous messageGo to next message
Roland_deBeque (Photoshop begginer)
Add me to the list of users with this problem. I spent hours creating a banner to use for a postcard in Photoshop CS3. Saved as a .psd file. Presto...I can't open the file anymore. The only unusual thing I did was use a layer mask.

Not working across a network. Mac OS X, V10.5.3

Is there a fix or not?

Thanks.
Mon, 28 July 2008 22:09 Go to previous messageGo to next message
Betty_Delgado (Photoshop begginer)
I’m a Mac user and I’m working with CS3 on OSX 10.5.4 and I’m running into the same issue. I have dedicated 26 hours of my time creating 9 files in Photoshop, which are part of a project. I have saved them as PSDs and today when trying to retrieve them I’m getting the following error message with 5 of them: “ Could not complete your request because it is not a valid Photoshop document”. I'm not saving over a network. Please provide some feedback, I’ve tried everything I can think of to open them and still haven’t been able to…I’m pretty frustrated.
Mon, 28 July 2008 22:30 Go to previous messageGo to next message
Buko (Photoshop expert)
Not working across a network. Mac OS X, V10.5.3





Is there a fix or not?




the fix is 10.5.4
Tue, 05 August 2008 07:00 Go to previous messageGo to next message
Jono (Photoshop begginer)
Mac folks might try GraphicConverter:
<http://www.macupdate.com/info.php/id/263>

Open in GC, resave as PSD. I am about to try it since i am hitting the same exact error.

I saved and copied (drag 'n drop) a file to a USB Flash Drive and can no longer open the file.
Tue, 05 August 2008 10:23 Go to previous messageGo to next message
dave_milbut (Photoshop expert)
there's a freeware recovery tool by forum regular toby thain that might help some:

<http://www.telegraphics.com.au/sw/>

scroll down to:
"Photoshop file (PSD) Extract/Recover tool"
Mon, 15 September 2008 06:51 Go to previous message
JF_Web_Design (Photoshop begginer)
Will check that out. I'm having the same trouble now *bangs head*
Create a new topic Submit Reply
Goto Forum:

Adobe Photoshop

Adobe Photoshop techniques & help
Photoshop for Windows
Photoshop for Mac
Technical questions

Photoshop Elements

Adobe Photoshop Elements