Photoshop 7 won’t load

B
Posted By
bhilton665
May 16, 2004
Views
414
Replies
2
Status
Closed
Been using V7 for a year on this computer with no problems, though I don’t use it often since I added CS last November. This is a legally licensed upgrade so it’s not a pirate copy issue.

Anyway, I tried to open V7 yesterday and it won’t open. The splash screen is in the ‘initializing’ stage when it stops and I get the error message "Could not complete your request because of missing or invalid personalization information".

CS still opens and runs fine.

A week or so ago I upgraded Acrobat Reader to 6.0 but otherwise I can’t think of anything that would cause this.

I deleted the prefs file but V7 still won’t open. Any suggestions before I re-install it? Was this caused somehow by upgrading Reader?

Bill

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Chris Cox
May 17, 2004
Odd are that one of the files has been corrupted – you’d have to reinstall (or copy the serialization files from ImageReady) to get it working again.

Chris

In article , Bill Hilton
wrote:

Been using V7 for a year on this computer with no problems, though I don’t use it often since I added CS last November. This is a legally licensed upgrade so
it’s not a pirate copy issue.

Anyway, I tried to open V7 yesterday and it won’t open. The splash screen is in the ‘initializing’ stage when it stops and I get the error message "Could not complete your request because of missing or invalid personalization information".

CS still opens and runs fine.

A week or so ago I upgraded Acrobat Reader to 6.0 but otherwise I can’t think of anything that would cause this.

I deleted the prefs file but V7 still won’t open. Any suggestions before I re-install it? Was this caused somehow by upgrading Reader?
Bill
GD
George Dingwall
May 17, 2004
Hi Bill,

PS 7 sometimes has a problem with too many fonts and causes the problem you describe.

If you move any unused fonts to a temporary folder you will find it will load OK.

Hope this helps

On 16 May 2004 19:52:13 GMT, (Bill Hilton)
wrote:

Been using V7 for a year on this computer with no problems, though I don’t use it often since I added CS last November. This is a legally licensed upgrade so it’s not a pirate copy issue.

Anyway, I tried to open V7 yesterday and it won’t open. The splash screen is in the ‘initializing’ stage when it stops and I get the error message "Could not complete your request because of missing or invalid personalization information".

CS still opens and runs fine.

A week or so ago I upgraded Acrobat Reader to 6.0 but otherwise I can’t think of anything that would cause this.

I deleted the prefs file but V7 still won’t open. Any suggestions before I re-install it? Was this caused somehow by upgrading Reader?
Bill

George Dingwall
Invergordon
Scotland

www.georgedingwall.freeuk.com

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