Unable to restore my upgrade copy of CS2 because of lost original

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Posted By
pekem
May 17, 2008
Views
225
Replies
3
Status
Closed
Please can anyone tell me how to solve this issue. I have the CS2 upgrade disc and the original Photoshop 7,with serial number, but it is damaged.
My CS2 is shown as registered but I am not able to see if that is of any value in this situation. Sorry if this question has been asked before; I did search but was not able to find a reference

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Phosphor
May 17, 2008
Contact Adobe Customer Support…a link to their contact information page can be found at the top of every page on the Adobe site.

If you have registered your purchase with them you’ll be able to buy a new copy of the disk for a small fee.
DM
dave_milbut
May 17, 2008
not with an old version phos. you’d need to upgrade to get a disc out of them.

I think you can just use the serial # to upgrade, somehow, no? if not you CAN call adobe and they’ll give you a "key code" to enter to get past the prev. install req… have the old full version serial # ready.
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Phosphor
May 17, 2008
" not with an old version phos."

OOoooo, good point there, Dave.

As you know, I’m still running PSCS2, and was even pretty late jumping on that train from PS7. So to me, it still feels like the new version.

Still, Pekem, the best advice is to call Adobe and see what they can do to help get you back up and running.

Master Retouching Hair

Learn how to rescue details, remove flyaways, add volume, and enhance the definition of hair in any photo. We break down every tool and technique in Photoshop to get picture-perfect hair, every time.

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