Font Doesn’t Upload

JC
Posted By
Jennifer_Castillo
Jun 30, 2008
Views
303
Replies
6
Status
Closed
Hi,

I just purchased 3 fonts and I put them in my Fonts folder, yet when I go to Photoshop or InDesign, only 2 of the 3 show up, even though I copied them to my fonts folder at the same time and I see them all in there. Does anyone know why this is happening? The font I have is Snell Roundhand (true type) – the Script and Script Bold shows up but not the Script Black.

Thank you,
Jen

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J
jcates
Jun 30, 2008
It’s an issue with the font.

We encountered the same thing with some AMD licensed fonts (AMD paid the licensing fee for us to use it to promote their stuff): all fonts were installed, sometimes (after various reinstallations) they would all show up and sometimes not, but never were they all actually usable. My "workaround" was to uninstall one of the offending fonts I was not using for a project so I could access the one it was blocking or overwriting.

Try removing the bold font and see if the black one shows up. If that doesn’t solve it, contact the font vendor and tell them the issue. The bold and black fonts may have had the same information stored when they were created that makes them identical when installed. They may even appear different when double clicking them from Explorer, but the "metadata" type of information tells apps that they are the same.

I barely understand it myself, to be honest.
JC
Jennifer_Castillo
Jun 30, 2008
Thanks for your help! Uninstalling didn’t work, but I will contact the vendor. Good to know though about this problem though.
DM
Don_McCahill
Jun 30, 2008
I copied them to my fonts folder at the same time

Did you do this through the fonts control panel application, or just dragged them in?
B
Buko
Jun 30, 2008
could you have accidently installed a Mac font?
JC
Jennifer_Castillo
Jul 1, 2008
Hi,

Originally I did drag them in, but I tried installing through the fonts control panel and the Black still doesn’t appear. I bought the ones for Windows not Mac.

Jen
BH
BILL_HUNT
Jul 2, 2008
Jennifer,

In your Font list, have you looked in the drop-down beside the Font Family (Character Palette), to make sure that it is not included in the family as a characteristic? I assume that you have. Some Fonts are written so that they show up by themselves (Font Family), and some *integrate* with their proper "family." The latter is preferable, at least to me. It’s all too common to have some of the Fonts "orphaned" from their Family, and show up by themselves, while the rest of the Family is intact.

Last, do you have any font "managers," to check carefully with? Extensis Suitcase is a good one, but many others work well too. Ofentimes Window’s Fonts pane doesn’t show everything it should. Extensis Suitcase also offers Font Dr., which does a fine job of testing and repairing fonts. There are probably other font repair utilities available.

Just thinking,

Hunt

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