Adobe Help View Exception

SF
Posted By
Steve_Friedman
Jul 22, 2008
Views
251
Replies
5
Status
Closed
When I try to run "Photoshop Help – (F1)" I constantly get an Application Exception pop-up window. The text says:

The exception unknown software exception (0xc000000d) occurred in the application at location 0x00488bc7.

Help is never displayed.

Suggestions?
Related Tags
help view

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JJ
John Joslin
Jul 23, 2008
Check the FAQ?
SF
Steve_Friedman
Jul 23, 2008
Yes, I did. Did I miss something.

Since I posted this, it seems that ahv.exe is toast, even when run as stand-alone executable. So, it doesn’t work for any Adobe product.
DM
dave_milbut
Jul 23, 2008
<http://www.adobeforums.com/webx/.3bbb6bdd>
SF
Steve_Friedman
Jul 23, 2008
I did see this reference, and tried part of it, the part about deleting the preferences. But, I did not try to purge folders because the structure of ahc (help center) and ahv (help viewer) are entirely different. I don’t know how new ahv is, but this is release 1.1. I think I may have to reinstall the entire product. That’s not too bad, except that means I’ll have to reinstall all the plug-ins too!
JJ
John Joslin
Jul 23, 2008
Move all 3rd party plug-ins to a folder of their own and you can point the new installation to it in Preferences.

That works when you upgrade too.

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