Lost All Adobe Software Help

LA
Posted By
Lana_Anderson
Aug 4, 2008
Views
301
Replies
10
Status
Closed
When I opened Photoshop CS2 today and tried to access Help, I received the error message: The operation could not be completed. I have closed and reopened Photoshop, even shut down and restarted the computer. I also tried using help in Adobe Bridge and Adobe InDesign. Same error message for those programs, too.

Is there some way to reload all the help without having to uninstall and reinstall all my Adobe programs?

I have Adobe CS2 Suite. I also have Photoshop Elements and Premiere Elements. I have not checked the Help for those programs yet.

Thanks,
Lana

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JJ
John Joslin
Aug 4, 2008
If you had checked the FAQ you would have seen this:

<http://www.adobeforums.com/webx/.3bbb6bdd>
LA
Lana_Anderson
Aug 4, 2008
Thanks, John. I’ll start at the beginning and try as many as I need to solve the problem.
LA
Lana_Anderson
Aug 4, 2008
John, I tried EVERYTHING suggested on the link you provided above. None of it worked for me. I already had all the recent updates. Then, I tried other suggestions, but they did not work either.

I’m going to uninstall/reinstall all of CS2, and just start over.

Thanks for your help.
JJ
John Joslin
Aug 4, 2008
Sorry, that’s all I can suggest. 🙁
LA
Lana_Anderson
Aug 5, 2008
I can’t believe this. I uninstalled and reinstalled Adobe CS2, and there still is NO Help. I made sure I closed out of all programs in the system tray, including my antivirus. I don’t know what’s going on.
DM
dave_milbut
Aug 5, 2008
firewall? xp sp2 security setting keeping the help from firing? (need to enable active x to run from "my computer")
LA
Lana_Anderson
Aug 5, 2008
Dave, how do I do this? Also, Adobe Help used to work. Actually, I don’t think I even have the XP SP2 firewall turned on. I use Trend Micro’s firewall. But just in case, how do I do what you’re saying?
LA
Lana_Anderson
Aug 5, 2008
I finally got Photoshop Help to work. Even though I uninstalled/reinstalled Adobe CS2, there was no Help available on any of my programs. Finally, I uninstalled just Adobe Help Center 2.1. Then, reinstalled from online. Okay, that installed the Help Center, but no Help documents for any of my Adobe programs. I don’t know why these documents did not install with the original CDs.

So now, I have downloaded Photoshop Help and it works. I guess I’ll have to try and find the Help documents for All the CS2 programs.

Any other guidance out there. This is a mess.
LA
Lana_Anderson
Aug 5, 2008
Okay, everyone. It’s FIXED!!!! It took me all day, but I just got it all working again. I had to uninstall and reinstall the entire Adobe CS2. At that point, Help still did not work. Next, I unstalled just the Adobe Help Center 2.1, as I thought it may be corrupted. Then, I downloaded a fresh copy of Adobe Help Center 2.1 from Adobe’s website. After that, I downloaded the Photoshop Help package. Now, Photoshop Help worked! So, next, I located the other CS2Help packages on my EHD. I am SO THANKFUL I had backed up my Program Files!! Now, everything works!! YAY!!
MD
Michael_D_Sullivan
Aug 5, 2008
Great!

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