Photoshop can’t open multiple files…

AR
Posted By
Amy_Rumbarger
Aug 12, 2008
Views
456
Replies
8
Status
Closed
I have Photoshop CS3 and I’ve had it for some time…pretty much since its release in 2007. In all that time, it’s worked perfectly.

A couple days ago, it started doing this thing where I could open a file and everything would be fine, but then I’d try to open another file and it’d automatically stop working. I.E. I would get the "Photoshop has stopped working" message. This happens with any file and any file format. I can never have more than one file open.

This is a HUGE problem for me–I’m a graphic designer and it’s almost impossible to work with Photoshop this way for the rest of my career. I lost my CS3 installation discs when I moved and I don’t want to have to buy a new license…but I can’t work this way.

Any ideas?

I’m on Windows Vista on an HP Pavilion Notebook. Thanks!

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SP
Sid_Phillips
Aug 12, 2008
Ouch! Other than resetting preferences I can’t think of much else to try. In fact, re-installing is what I would recommend.

Adobe should still have a record of your registration. Perhaps you could sweet-talk customer service into letting you have a replacement at a discount.
BL
Bob Levine
Aug 12, 2008
Adobe replaces media for current versions for a small shipping and handling fee.

Bob
B
Buko
Aug 13, 2008
How do you loose $700 worth of software? even if you did move.
AR
Amy_Rumbarger
Aug 13, 2008
Pretty simple…I put it in a box, shipped it, and never found it again. It happens.
F
Freeagent
Aug 13, 2008
Just as a tip for the future: copy DVD/CD content to a "backup" folder on a hard drive. Slip a notepad with the serial # in there.
JT
John_T_Smith
Aug 13, 2008
Also, once everything is working, think about making a backup image of your hard drive

The product I use is… will span multiple
CD/DVD discs or write image to a USB hard drive

Runs off a 3.5 inch boot disk
<http://www.terabyteunlimited.com/image-for-dos.htm>

Creates a bootable CD, use if you have a USB mouse or keyboard <http://www.terabyteunlimited.com/image-for-linux.htm>
BM
Ben_McMahon
Aug 13, 2008
Before reinstalling, try this article titled "Photoshop CS3 or Photoshop Elements 6 crashes when you open more than one image (Windows)": <http://www.adobe.com/go/kb402704>
AR
Amy_Rumbarger
Aug 13, 2008
It worked! Thank you so much! I looked all over the Adobe site but apparently could not find this article…thank you so much for your help.

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