Remote desktop no longer connects after installing Photoshop CS3

TC
Posted By
Trying_CS3
Aug 21, 2008
Views
545
Replies
7
Status
Closed
Hi,

Last week I downloaded and installed the Photoshop CS 3 extended trial on a PC that I regularly connect to via remote desktop. After Photoshop had finished installing, I could no longer connect to that machine (Its running Windows XP SP3) through remote desktop.

Searching on this issue has quickly brought up the fact that CS3 installs Apple’s Bonjour service and that has been known to cause connectivity problems for other users. I removed Bonjour by following the guide here ( http://www.x64bit.net/site/board/index.php?s=888c3f3673c453d cc972decd6e67e8e0&showtopic=4214&st=0&p=40719&am p;#entry40719) and reset the Winsock catalog (netsh winsock reset).

Unfortunately I still am unable to connect to that machine with remote desktop. These two machines are connected through a gigabit switch (nothing tricky at all) and it had been working flawlessly until I installed Photoshop CS3. Now when i enter the computer name in the remote desktop connection box and click "Connect", it shows activity (the colored bar moves) and then the connect button returns to its default state and nothing happens. No error messages or anything.

I have searched Apple’s forums and found users on various message boards report this same issue, but none seem to have a resolution (aside from re-installing the OS, which doesn’t resolve anything if you end up re-installing CS3). Is anyone familiar with this issue and found a solution? If so, I would love to hear it!

Thanks!
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JJ
John Joslin
Aug 21, 2008
I think dave had a similar problem – he’s due back tomorrow and may be able to help.
DM
dave_milbut
Aug 25, 2008
nope. never fixed it. didn’t know about the bonjour issue though. i’ll have to look into it…
M
Mylenium
Aug 26, 2008
Bonjour messes with your user session IDs to allow broadcasts in trusted networks. You could try to check your local policies, group policies and user account management and see if some of the settings were altered or a new system user was created to run the service. Beyond that I can’t imagine much. Never had any such problems.

Mylenium
A
amg
Aug 29, 2008
I have the same exact issue right now. We purchased CS3 Master Collection and some – not all – of the machines are now refusing a RDP session. I looked in to the Bonjour service problem but it doesnt seem to be the issue. Other machines with the same service work fine.

Anyone have an idea?
Has Adobe addressed this at all. I am aware that more than just the two of us have experienced this issue.
A
amg
Aug 29, 2008
Alrighty. Here is what made the difference for me.
You ready???
Video driver. Yep. Uninstalled NVIDIA 175.19 and RDP can right back to working. Check here… <http://forums.nvidia.com/index.php?showtopic=67147>

Course now I need to find a driver but my $11K software purchase is no longer in vain!
PN
Patrik_Nielsen
Sep 1, 2008
Do this and you can keep the lastest driver :

Go into the register and locate:
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\Memory Management]

Add a new DWORD-value named ‘SessionImageSize’ and set the value to 32 (dec).

Restart the computer and voila! you can connect to it.
JI
Jom_ichar
Sep 5, 2008
I had the exact same problem, connecting with remote desktop to a Windows XP pro machine with SP3. I’d hit the ‘connect’ button and nothing would happen.

Patrik’s recommendation of adding the registry DWORD value worked magically! I have no idea what I just did, but it worked. Thanks so much! I had almost pulled all of my hair out.

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