unable to apply the photoshop 7.01 patch

PA
Posted By
pierre_auger
Aug 27, 2008
Views
408
Replies
17
Status
Closed
each time i try to update my photoshop i click the setup file and nothing apear after file is decompress i see the progress bar goes to 99% for a while then after 2 minutes disapear and nothing happen even if i wait 5 minutes

any idea ? im runing windows xp sp2

Thanks

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BL
Bob Levine
Aug 27, 2008
Call Adobe and have your proof of purchase handy.

Bob
BH
BILL_HUNT
Aug 29, 2008
Pierre,

Have you Extracted the file BEOFRE you clicked on the setup file? It’s been a long time, since I installed the 7.0.1 update, and also never on XP, but it sounds like you are trying to install from an archived file.

Good luck,

Hunt
PA
pierre_auger
Aug 29, 2008
well i try to extract also and after the setup start … i see the 99% but disapear and nothing happen
\
Thanks
BH
BILL_HUNT
Aug 29, 2008
Pierre,

I’m wondering if you do not have a utility to un-ZIP the update file. What format is that file? I’ll crank up my older system, with ver 7.0.1 on it, and see if I still have the update file on it, but cannot until Tuesday of next week – sorry.

If it is a ZIP file, do you have WinZIP, or other ZIP utility? If so, then highlight the file and choose Extract, and check Extract with Folder Structure (or whatever the exact syntax is), into a Temp folder. Once done, go to that folder and find the Setup.EXE (do not think it was a .COM), and try the install from there.

Turn off all anti-virus, malware and pop-up blocking software, BEFORE you launch the Setup.EXE.

I’ll check for the exact file, should I have it handy.

Good luck,

Hunt
PA
pierre_auger
Sep 3, 2008
antivirus off …. the file is a exe i also unzip it and try to run the setup instead same issue…..

Thanks
DM
dave_milbut
Sep 3, 2008
where did you get the update from? adobe’s download area?

< http://www.adobe.com/support/downloads/detail.jsp?ftpID=1851>
DM
dave_milbut
Sep 3, 2008
I’d get it again. ps701.exe is a self running exe updater. there’s no unzipping to do. it uncompresses itself and runs the update, if it can. if it gets an error saying "can’t find photoshop" you need to call adobe customer service and as bob said in post 1, have proof of purchase handy, because that error means you serial number may have been pirated.
DM
dave_milbut
Sep 3, 2008
I just dl’d and ran it and it all went fine. took about 1 minute total for download and install.
PA
pierre_auger
Sep 3, 2008
by right clicking on it and chosse extract to here got winzip installed it works im able to unzip it i see the file there with a setup inside when i try to run the setup it goes to 99% and stay there for 2 minutes and then disapear ….. and nothing else…. i kill the process …. i try to do it again and than nothing

Thanks
DM
dave_milbut
Sep 3, 2008
ok so did you read my posts or what? 😉 download it again and do what i did. if it still fails, reboot and restart in safe mode. then run it. (don’t extract it. run it.)
PA
pierre_auger
Sep 3, 2008
ok i’ll give a try insafe mode

but in safe i dont have acces to my user in the domain only local user

I’ll try any way

Thanks

sorry for reading your post to fast …. to much to do here

Pierre
DM
dave_milbut
Sep 3, 2008
redownload it first!
P
Phosphor
Sep 3, 2008
No one has pointed out the obvious (or I didn’t see it): The 7.0.1 update won’t apply if the copy of Photoshop 7 is not legal.

So, is it legal?
DM
dave_milbut
Sep 3, 2008
No one has pointed out the obvious (or I didn’t see it): The 7.0.1 update won’t apply if the copy of Photoshop 7 is not legal.

I KNEW no one was reading my posts!
BL
Bob Levine
Sep 3, 2008
Nobody reads post one…or at least between the lines of it.

That said, the problem with pirated versions and 7.0.1 was that the updater would return and error that it couldn’t find 7.0.

This is a seemingly different issue.

Bob
P
Phosphor
Sep 3, 2008
I stand corrected.
PA
pierre_auger
Sep 4, 2008
Legit version…..

but i’ll give a try in safe mode

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