.PSD files suddenly won’t open

JT
Posted By
J_Turner
Aug 29, 2008
Views
712
Replies
17
Status
Closed
CS3 Extended, on Vista Ultimate,

Was working fine, then one day went to edit a file and got a message saying could not open due to program error.

I have reset preferences and turned version cue off, but still nothing works.

I have previewed the "flattened" image in brava, and in the open console of adobe, so i can see the file is there.

I have reinstalled adobe, but still nothing.

I have tried saving new images and opening them, but they will not!

HELP!!!!!! this has put a project on hold!
Related Tags
file open

How to Master Sharpening in Photoshop

Give your photos a professional finish with sharpening in Photoshop. Learn to enhance details, create contrast, and prepare your images for print, web, and social media.

F
Freeagent
Aug 30, 2008
Do tiffs and jpegs open ok? Is it just File > Open, or Bridge/Explorer also?
JT
J_Turner
Aug 30, 2008
jpegs are fine,

doesn’t matter how i try, from explorer, dragging or file open just nothing….
F
Freeagent
Aug 30, 2008
Make sure the extension is the right one. Try to rename, including the .psd extension – or .tiff, as the case may be.

Another thing, a little off the top of my head, but since there are no other suggestions: I remember from the first release of CS3 that there were some modifications around, to enable custom install without all the components.

One caveat back then was to always include Version Cue Client (not Server), because File > Open would get errors without it.

As it happens, there is a Version Cue Client update available on Adobe’s download page. Running that should do no harm. I had to run it to fix a (unrelated) Bridge problem, that’s why I remember it.
JT
J_Turner
Aug 31, 2008
Thanks for your input, problem is the files were working, then one day they suddenly stopped, for no reason that i can see!

So this won’t be the issue, as something has "broken" since installation and use.
DM
dave_milbut
Aug 31, 2008
reset the preferences per the FAQ?
JM
James_Madison
Sep 1, 2008
Any solution to this yet ? I had the same problem and have not found the answer to it.
BH
BILL_HUNT
Sep 1, 2008
James,

Of the above suggestions, which one(s) have you tried? Did none work for you?

Any new software or updates installed, since PS would Open PSD images?

Hunt
JT
J_Turner
Sep 4, 2008
no updates, nothing worked, tried everything, starting to loose my mind!
RK
Rob_Keijzer
Sep 5, 2008
I doubt anyone listens at all to the "reset the Preferences"-tip nowadays.

See the FAQ how this is done.

Rob
JT
J_Turner
Sep 14, 2008
Any one got any thing to add??

This software isn’t exactly cheao and an issue rendering it useless is rahter major!
JJ
John Joslin
Sep 14, 2008
When you reset preferences which method did you use?
L
Liselotte
Oct 4, 2008
I have the same problem! I also have tis error. I have a PSErrorLog file, and there it says this: ..\winsupp\Printing.cpp : 1917 : REQUIRE failed.

Can anybody help?

I mae another user-account, and the you CAN open your files. But this is just a way, not a solution.

HELP?

Thanks,
me
JJ
John Joslin
Oct 4, 2008
I made another user-account, and the you CAN open your files. But this is just a way, not a solution.

It is a diagnosis. It means the preferences in the original account are corrupted. (This happens.)

In the original account reset your preferences as described in the FAQ.

<http://www.adobeforums.com/webx/.ef4a07f/1>

You either have to physically delete (or rename) the preference files or, if using the Alt, Ctrl, and Shift method, be sure that you get a confirmation dialog.

This resets all settings in Photoshop to factory defaults.
L
Liselotte
Oct 7, 2008
hey,
thanks, but it still doesn’t work…
I deleted the prefrences several times, but i still get this irritating message: could not open the file due to a program error…

still anybody have some help?

like I said..I made another user-account, and I can open the files from that account. But it’s much easier to open the files just from your normal account..and that still doesn’t work..

I reset prefrences many times..really hope someone knows the answer
LH
Lawrence_Hudetz
Oct 7, 2008
Try tuning off any and all anti-virus controls. Disconnect from the internet first, if you are worried. Stop the firewall as well.
DM
dave_milbut
Oct 7, 2008
if you are worried.

and even if you’re not worried… 😉

my guess is that 1st user acct is hosed. move everything to the new acct and move on.
JJ
John Joslin
Oct 7, 2008
What printer(s) are installed and what is the default?

MacBook Pro 16” Mockups 🔥

– in 4 materials (clay versions included)

– 12 scenes

– 48 MacBook Pro 16″ mockups

– 6000 x 4500 px

Related Discussion Topics

Nice and short text about related topics in discussion sections