You are not allowed to continue because your account does not have the proper privileges

WT
Posted By
Walter_Tinsley
Sep 9, 2008
Views
2328
Replies
12
Status
Closed
I’ve been using PS since version 3. I currently run CS2 on Windows XP service pack 2. I’ve been using CS2 since it was first released. Now, all of a sudden, anytime I install or uninstall a program, whether it is related to Photoshop or not, when I start CS2 I get a window that says "You are not allowed to continue because your account does not have the proper privileges" and the program aborts. The first time this happened and after I had restarted CS2 for the 4th time it started normally. Since then it requires at least one restart (not reboot)after the error and then CS2 starts normally. Anyone have any idea of what is going on here? The first time it happened was right after I had installed a new HP AIO printer and I thought that may have had something to do with it. However, I have installed a couple of other programs and uninstalled another, none of them related in any way to CS2, and I get the error the next time I run CS2. I have found some posts about this but no answers, and most of the posts were related to Vista, not XP. I need help please.
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James_Lewis
Sep 10, 2008
I have a very similar problem and do not have a solution. I just got a new computer running Vista. After installing and registering CS2, it worked for a few times. Now every time I launch CS2, it prompts me to register. And then it says "Your account does not have proper privileges." And it closes down. I cannot use it at all.
WT
Walter_Tinsley
Sep 11, 2008
Well good luck. I sent this to Adobe tech support and they haven’t even given me the courtesy of telling me they won’t help. They have just ignored it.

I found this in the knowledge base. It didn’t help me but may help you.

< http://kb.adobe.com/selfservice/viewContent.do?externalId=33 1419&sliceId=1>
F
Freeagent
Sep 11, 2008
Now every time I launch CS2, it prompts me to register. And then it says "Your account does not have proper privileges."

The two may be unrelated. The first is a known issue with CS2 and Vista. As for the second, try right-click and "Run as administrator" (and of course turn off UAC if it’s on). I may be wrong, but I think I read something about Administrator not being quite the same thing in XP and Vista.
DM
Don_McCahill
Sep 11, 2008
Well good luck. I sent this to Adobe tech support and they haven’t even given me the courtesy of telling me they won’t help.

If by "sent" you mean emailed, then I am not surprised. I think you can only get tech support by telephone.
DM
dave_milbut
Sep 11, 2008
repeat registration requests can be avoided by turning off UAC, registering, then turn it back on, if you want.
WT
Walter_Tinsley
Sep 11, 2008
There is no UAC in XP
WT
Walter_Tinsley
Sep 11, 2008
If by "sent" you mean emailed, then I am not surprised. I think you can only get tech support by telephone."

I used the form on the portal to open a new case. They still haven’t replied.
T
try67
Sep 11, 2008
Walter, when did you send it, and do you have your product registered?

If the question to the latter is no, you will have to register before getting support.
DM
dave_milbut
Sep 11, 2008
There is no UAC in XP

whoops! sorry. so used to seeing this only in vista. that’ll teach me to read properly! 🙂
DM
dave_milbut
Sep 11, 2008
there’s a section in adobe.com (not adobeforums.com!) where after you log in (seperate log in from this site) you can go to "my account" and then "my registrations". you can manually add registrations there. that’s how i’ve registered most of my adobe purchases.

ok. just ran through it:
go to <http://www.adobe.com/> (make sure you have flash turned on)

click "Your Account" in the upper left corner.

log in with your adobe.com id, create one if you don’t have one. this is SEPERATE from the id you log into this forum with!

click on "View Product Registrations"

click on "View Adobe branded products registrations"

if you have any registed packages, they’ll be listed. at the bottom of the page click on the button that looks like this:
""
RA
R Atuah
Sep 11, 2008
It’s because you’re not logged into an Administrator user account on Windows, I think. But sometimes programs still show such a message even when you are an administrator, I don’t understand why though.

I think its helps to chage the permisions for the program, if you have Vista you can do that.
WT
Walter_Tinsley
Sep 11, 2008
Reply to Dave Milbut

Yes CS2 is registered. I went through the steps you said and there it was with the serial number and everything. It was registered 9/17/2007. They still haven’t answered me.

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