Cannot save photos after opening (can only do a "Save As")

JM
Posted By
James_Maxon
Sep 15, 2008
Views
424
Replies
6
Status
Closed
Software: Adobe Photoshop CS3
OS: XP w/SP3
System: Dell vostro 200, 2.20GHz Duo, 2GB RAM, 160GB HD (mostly free), Intel G33/G31 Express 128.

ERROR:
“Could not save “photo.jpg” because the file is locked. Use ‘Properties’ command in the Windows Explorer to unlock the file.

Actions took:
I fully installed all the updates, when unsuccessful, I repaired the installation, when that was unsuccessful, I completely uninstalled and then reinstalled Photoshop. This was also unsuccessful.

Our photos are on a network share and the user has full access to the folder and files (they are not locked or read only). When I access the photos on a different computer, I can open them, make changes, and then save without any problems. When the affected user does, they get the above error when trying to save—and they have the exact same access as the one that works.
Related Tags
open save

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DM
dave_milbut
Sep 15, 2008
it might be a network issue, and oopening files on a network isn’t supported by adobe except when using version cue. best to copy locally then save back to the local drive and use explorer to update the network copy. windows has lots of built in protections to maintain data integrity when copying to and from a network that photoshop doesn’t.

that said, and if you insist on working on a file residing on the network, make sure other apps which might have access to the file are closed. especially windows explorer and bridge.
JM
James_Maxon
Sep 15, 2008
There are two computers at my place of employment. Both are using CS3, and both are connecting to the same network share. One has a problem, the other does not. A third computer sometimes access this same network share, when it does, it does not have this problem either. I have a hard time seeing the network share as the cause.
DM
dave_milbut
Sep 15, 2008
I have a hard time seeing the network share as the cause.

regardless…
JM
James_Maxon
Sep 15, 2008
I guess I’m not following you on that, but thanks for the response.
DM
dave_milbut
Sep 15, 2008
I meant, regardless of what you suspect may or may not be the problem, adobe advises against it. and microsoft advises against it. it may work some of the time, but one day you’ll get burned doing it that way. if you work with very large images, odds are you’ll get burnt sooner rather than later.

but like i said, if you have to work off the share, you can still try the things i said in post 1. make sure all other apps that might be accessing the file are closed.
JM
James_Maxon
Sep 15, 2008
I hear what you are saying, but I’ve been doing this for over 6 years without ever having a problem. It’s only with a different system that I’ve had trouble now.

We use some really large files too, but that’s why we have a 1000 LAN connection speed. Since we have over 100,000 client photos, it would be foolish for me to work off of my local Hard Disk—and dragging and dropping ever time would slow the process down so much I’d pull my hair out 😉

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