Corrupted jpgs, Error messages.

QP
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Q_Photo
Sep 16, 2008
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QP
Q_Photo
Sep 16, 2008
Corrupted jpgs, Error messages.

When saving jpgs I’m getting a few that are corrupted. They are color photos but will have a gray area in them. This gray area is completely from left to right but on only approximately top half or bottom have. This gray area looks very similar to the results of using the "high pass" filter. Photoshop never indicates that the file is corrupt.

I’m also getting errors in Photoshop. COMMAND CANNOT BE COMPLETED DUE TO PROGRAM ERROR. Sometimes Photoshop will then close. It does NOT leave a file on the scratch disc.

I HAVE TRIED THE FOLLOWING:
Yes, I deleted Preferences.
Ran anti virus AVG.
Cleaned all dust from inside computer. Was not much.
Removed each stick of ram and tried using each stick alone. Tried to save to both internal hard-drives.
Removed both video cards and reseated.
Checked cables to both drivers. Unplugged and replugged.

SPECS:
Intel Pent Four 1.8
2 gigs ram
C drive is for Operating system and programs.
Second drive is partitioned. D&F
D is for files only, includes photos.
F is for PS scratch only = 90 gigs.
Two video cards, both INVIDIA.
Have scratch use at about 60% to 65%. Been at that for years.

This system is 6 years old. Has been very reliable except for motherboard replacement 2 years ago. Only change I’ve made recently was a new Microsoft mouse. This did cause a few minor problems but nothing serious pertaining to Photoshop.

Any suggestions will be appreciated. Should I uninstall / reinstall Photoshop?

Q
DM
dave_milbut
Sep 16, 2008
check hard drives or hard drive cables (check to see if they’re loose)?
QP
Q_Photo
Sep 16, 2008
Hi Dave,
I checked cables to both drives. Unplugged and replugged. What can I do to check hard-drives?
Q
DM
dave_milbut
Sep 16, 2008
are the drives 6 years old as well? might want to invest in a new one for data saves.

right click the drives in explorer and select properties. go to tools. select check for errors. select automatically fix errors.
JT
John_T_Smith
Sep 16, 2008
Or buy Spinrite… I think the link is www.grc.com
QP
Q_Photo
Sep 16, 2008
Dave,
Will do as suggested about errors on drives. Drive C is an original drive. Second drive is only months old. I will come back tomorrow. Thanks for help, as always.
Q
DM
dave_milbut
Sep 16, 2008
that’s not a solution to an aged drive john. not that there’s anything wrong with the program, it’s quite good. but drives just age and start getting funky. 5+ years is a pretty good lifetime for a drive that’s in use every day, imo. drives are cheap and getting cheaper.

suggest you get a nice 500 gigger or 2. or go smaller and faster for about the same price.
JJ
Jim_Jordan
Sep 16, 2008
Should we really isolate the assumption to a hardware error if only JPG files fail to write properly? What happens with other image file formats? What happens when other apps beside Photoshop write files? If the drive was flaking out, problems would likely exist outside of Photoshop as well.
JT
John_T_Smith
Sep 16, 2008
solution to an aged drive

No… but it could help recover marginal files (it’s been awhile since I used Spinrite, but I think there is an option somewhere in Spinrite that will move files from bad spots to another area of the hard drive… IF they are able to be recovered… which may then be used to copy the files off before replacing the drive)

What I use on my computer is…

Drive swap hardware so I put (multiple) boot drives and data drives in housings, and then swap in/out for different projects

I use <http://www.terabyteunlimited.com/image-for-dos.htm> to copy the entire drive to an external USB hard drive (have 3) every time I make a major change… or just copy files to a directory on the USB drive between full backups (use <http://www.terabyteunlimited.com/image-for-linux.htm> for a computer with a USB mouse and/or keyboard)

Slightly OT, but still having to do with aging hard drives… I have several DirecTV Tivo boxes that I bought in 2004, so they are all 4 years old

One of them recently went bad and we lost recorded shows when I had to install a new drive… so now I am in the process of cloning all of their hard drives to give them new starting dates (part of the cloning software I found will copy and expand a drive, so I am going from the stock 80Gig drives to 320Gig)

Anyway, as you say, drives do wear out and need to be replaced
DM
dave_milbut
Sep 16, 2008
Should we really isolate the assumption to a hardware error if only JPG files fail to write properly?

no, you’re right we shouldn’t.
QP
Q_Photo
Sep 16, 2008
Last post for tonight. I ran disk check on both drives. I thought I would get a report saying if it found anything wrong but when it was done it just closed. Is that normal?

Yes, I know the original (C) drive is pretty old. I just hate to replace it and that not be the problem. One reason, besides the cost, is while I have the XP install disc it will be a hassle downloading service pack 2 or 3 because I’m on dial-up.

I will buy a new computer, if there is no other recourse but, would like to hold off for a while longer. I’m still paying off the D300 that I just had to have. In six months, or so, I’ll feel better about spending the money. Will need it anyway for CS4.

When you guys talk about cloning a drive, does that mean everything on a drive, including the operating system and programs? If so, that would make this a lot easier.

So far I have not had any corrupted tiffs or psd’s. Seems to be only jpg’s. Fortunately, I’ve lost no work. And I have everything backed up to an external USB drive. No problems with other programs, such as Word, Excel, Money and so-forth.

Again, all suggestions appreciated.

Q
JT
John_T_Smith
Sep 17, 2008
Go to the terabyte links I provided and read about the products

I now have 4 "identical" boot drives… identical that is, except for the sticky note on the top with the date removed from the computer

My "current" drive has everything I’m doing right now

Each quarter (more often if I am installing/removing software and want to have an image before making a change) I use IMAGE to make a full backup to external USB hard drive

I use the Dos version on my self-built computer with a boot floppy, and the Linux version on my wife’s HP computer with no floppy

I then remove/date the drive and rotate in the drive drawer with the oldest sticky note… and use IMAGE to restore the backup I just made over the top of that older drive

You might want to buy IMAGE and make a full backup to an external drive

Replace the aging boot drive… boot into your XP CD and go through the routine to initialize and partition the drive so your bios and IMAGE are able to "see" the drive… then use IMAGE to restore the backup to the new drive

IMAGE makes a byte-for-byte copy, outside of Windoze and by going directly to the bios and drive hardware for read/write, so what you write back to the new drive is EXACTLY what you took off the old drive

I’ve done this to setup new drives, and to completely restore a backup to a drive when I was through testing something and wanted to go back to pre-test conditions

I realize that not everyone is as "finicky" as I am about data backups… but I started computing WAY before personal computers, in a company with many millions of financial data at risk, so I simply developed good backup habits long before I ever bought a desktop computer

There are two kinds of computer users… those who HAVE lost data, and those who WILL lose data… I try to keep my potential data loss to a minimum by making sure I will never lose any more than a few current work files that haven’t yet made it to my external hard drive (and even for those, I have a USB memory card that I use every time I change a major file)
DM
dave_milbut
Sep 17, 2008
There are two kinds of computer users… those who HAVE lost data, and those who WILL lose data…

there’s also those that lose data and don’t care. 🙂

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