What to do about lost disk

JR
Posted By
JG_Russell
Sep 18, 2008
Views
307
Replies
4
Status
Closed
I have an old computer with PS CS installed (an upgrade version based on an original PS 7 install). I now have a new computer (instead of, not in addition to the old one!), need to install CS on that, and cannot for the life of me find the PS 7 install disk. I have the CS install disk, and I have the S/Ns for both, but not the PS 7 disk. The CS disk won’t install because it can’t find an installed product. Is there anything that can be done here that does not involve buying an upgrade right this very minute?
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B
Buko
Sep 18, 2008
On a Mac all you need is the previous 24 digit serial number.

I would think its the same on a PC.
BL
Bob Levine
Sep 18, 2008
I would think its the same on a PC.

It’s not. You need the media.

Call Adobe, if you registered the product they may be able to help. Otherwise, you might be able to find a friend who has PS 7 and can burn you a copy.

Bob
DM
dave_milbut
Sep 18, 2008
with cs3 you just need to enter the old serial #. i just did a clean install and skipped my 6, 7, cs, cs2 installs and just went to cs3. after installation and before 1st run it asks for either the media or serial from a qualifying product. i entered my cs2 serial (an upgrade) and cs3 install completed and activated cleanly.
JR
JG_Russell
Sep 18, 2008
Follow-up: Bob was right, it isn’t just a matter of the serial number from PS7 to CS. However, he’s also right that Adobe can help with this if you call them (and it is not necessary to have registered the product if you have all the serial numbers). Thanks to all, I’m back up and running on the new computer.

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