"Licensing for this product has stopped"

SI
Posted By
steve_imhof
Sep 30, 2008
Views
347
Replies
14
Status
Closed
I thought I would update my cs3 to 10.1 patch. After I did that I got the above error.

"Licensing for this product has stopped" check with your it administrator.

Then I thought I would find out what happened online and now all I get is a screen asking for my key code. I bought this laptop a year ago with cs3 loaded on it. How do I get this thing working again?
Related Tags
licence product stop

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RK
Rob_Keijzer
Sep 30, 2008
Steve,

You’ll need the original disc with the serial on that. Was the Photoshop license transferred to you when you bought the computer?

Ultimately you can call Adobe, but you probably have to submit some kind of proof that you are using this copy in a legitimate way.

Ask the previous owner (can’t be a new laptop with PS on it and all) whether or not he registered the software with Adobe. If so, chances are they can provide the disc/serial.

That is, if the previous owner hasn’t got anything anymore.

Failing all this, you’re stuck, IMO.

Rob
SI
steve_imhof
Sep 30, 2008
I cant find the transaction on ebay or my paypal account. Incredible, I know I bought it on ebay and paid for it on paypal but their is no trace either place. Ebay only keeps records for 60 days now and apparently he/I never left feedback. I can understand that but I cant find the charge on paypal. Very strange.

Anyway after spending 4 hours trying to undo this I used system Restore to the day before and I got it back.

thanks
steve
DM
dave_milbut
Sep 30, 2008
technically, if you didn’t get a transfer of license specifically for photoshop, you’re using it illegally and you should delete it from your system.
BC
Bart_Cross
Sep 30, 2008
Yeah Dave, like that’s gonna’ happen.
BL
Bob Levine
Sep 30, 2008
This is exactly why illegal software keeps being sold on eBay. Because the buyers only report it when it doesn’t work.

They don’t care that it’s illegal until there’s a problem with it.

Note: these are general remarks and not aimed at the OP who likely had no idea he was using software in violation of Adobe’s EULA.

Bob
DM
dave_milbut
Sep 30, 2008
They don’t care that it’s illegal until there’s a problem with it.

or they just don’t know better bob. especially older people.
DM
dave_milbut
Sep 30, 2008
😛

I can read as selectively as the next guy!
BL
Bob Levine
Sep 30, 2008
or they just don’t know better bob.

Which is pretty much what I said. Read the whole post.

Bob
SI
steve_imhof
Sep 30, 2008
Good news but bad news for all you nea sayers. I found the software in one of numerous pouches on the travel bag that came with the laptop. Sorry to ruin you day.
JJ
John Joslin
Sep 30, 2008
That doesn’t make it your license!
RK
Rob_Keijzer
Sep 30, 2008
….and you didn’t ruin our day. In fact, at some point in the future, we’ll be welcoming you again, when you will have another issue with your PS having stopped for some unreasonable reason.

Rob
DM
dave_milbut
Oct 1, 2008
here’s how it’s done steve:

Transfer of license policies
<http://www.adobe.com/aboutadobe/openoptions/policies.html>
DM
dave_milbut
Oct 1, 2008
old… er. 😉
CC
Charlie_Choc
Oct 1, 2008
especially older people.
So, how old is an ‘older person’? 😉
—
Charlie…
http://www.chocphoto.com

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