Saved jpg image has magenta hue in browser – help please

FU
Posted By
Fredo_User
Oct 4, 2008
Views
279
Replies
2
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Closed
Hi, folks:

[running photoshop cs3 under windows XP Pro/SP2]

I’ve been saving jpg files for years with no problems. Now I have one that has me stumped!

I have a psd file with about 14 layers, a few of which are hidden. I merge layers and then save as a high-resolution jpg. I then open up the jpg in photoshop and it looks just fine.

However, when viewed directly from my pc in a browser (MSIE 7 or Firefox 3.0.3, either stand-alone or in an html shell), the image has a discernable dark magenta hue.

Originally, I mistakenly had an extra channel in the PSD file that I thought was causing the problem. But it’s removed yet the problem remains.

Note: I also saved as a GIF and PNG and the problem remained.

I’m really stuck on this one. Help would be appreciated!

Thanks!

Fred

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FU
Fredo_User
Oct 4, 2008
Hi, folks:

Let me provide some more information:

I think this is because of the ICC color profile.

First, I opened a support ticket with Adobe and they pretty much told me to go take a hike.

I viewed the original PSD file on my monitor, did a screen capture (print screen), and copied into a new image in photoshop. Then I cropped it and saved it as a new jpg.

When viewed side by side with the original jpg in a browser, the new one looks perfect, while the old one has a magenta tint.

I went to file->file info->advanced. The problematic PSD file has an ICCProfile of sRGB IEC61966-2.1. The new, copied, JPG file has the same. But the problematic jpg that was saved from the PSD has an ICC Profile of Adobe RGB (1998).

Is this the problem (Adobe support said nawww, no way). Note that the original image was obtained as a video frame capture in Premiere Pro.

So… how do I change the ICC color profile of the PSD file? Photoshop help said "see photoshop help" for specifics.

Thanks,

Fred
FU
Fredo_User
Oct 4, 2008
FOUND A SOLUTION – CHANGED ICC COLOR PROFILE

Well, folks, I’ve answered my own question. The problem *was* the ICC Color profile, contrary to what tech support told me in the past (and indeed tech support pretty much told me to go take a hike in the past).

I opened the PSD, then went to file->Edit-> Convert to profile and converted to profile sRGB IEC61966-2.1 and told not to merge layers. Then I saved as a jpg and the image was perfect.

Lesson learned (no thanks to Adobe Support): when importing video frames, change the ICC Profile!

Now for the biggest laugh of the day: he said (in case#180459305) that if you copy or rename files using the filesystem filemanager (e.g., the desktop or windows explorer), that it would open the file to copy or rename it and then rewrite it, thus cause lossy image degradation.

I told him (politely) that he was wrong – that renaming a file does not open it – it simply updates directory information about the file, and that copying a file (outside of photoshop) does a byte-for-byte clone of the file and does not degrade image quality.

Where do they get these purported "experts"????

Fred

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