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On August 26, I advised online support that my Adobe Store purchase of CS2 does not appear in my order history, and thus cannot be downloaded. I provided my order number and serial number, and requested a link to download the software I had purchased. To date, I am still awaiting an operable link. I was first told that the link would be forthcoming, only to be told a week later I had to call phone support for this problem. On the phone, I was told the order number was invalid, though it came from the Adobe purchase receipt. I am still awaiting an answer as to why it is invalid. I was effectively told "we have no evidence you purchased this product, but because you have a valid serial number, I’ll allow you to download it." I was then provided a ftp link, but was not given the username and password to access the site. I am still waiting …
Obviously, this is very frustrating and illustrates a problem with purchasing only the download version of Adobe software. I hope no one else has this problem, but wanted to provide a heads up for those contemplating a download-only purchase.
Obviously, this is very frustrating and illustrates a problem with purchasing only the download version of Adobe software. I hope no one else has this problem, but wanted to provide a heads up for those contemplating a download-only purchase.
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