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<quote> Ultimately, if you choose to buy Photoshop Extended, we want it to be because it’s the version that you’ve determined best fits your needs–not because you don’t have options. </quote>
I have CS3 Extended and ordered the CS4 upgrade last night. Although the upgrade path was a bit confusing, I saw nothing that precluded me from thinking that this was not a valid upgrade path. However, as there seems to be a general confusion about this, I called Customer Service this morning and was told that I cannot upgrade from CS3E to CS4. Ergo I canceled my order this morning. Very disappointing. How is it that I can actually own the latest version of Photoshop and not be able to upgrade to CS4 unless I shell out a lot more money for something, as it turns out from experience, I don’t use or need (ie. I don’t use or need the extended features). CS3E was, for me, a very expensive outlay and I find this a very unacceptable.
That’s not what J.Nack, the Photoshop manager said on his blog.
A couple of folks have written to ask whether it’s possible to upgrade from Photoshop CS3 Extended to Photoshop CS4 (the non-Extended version), or whether once you’ve bought Extended once you can only buy Extended in the future. The short story is that you have a choice.
It turns out there’s an oversight in our pricing and upgrade mechanisms, and CS4 pricing materials don’t list a way to go CS3 Extended->CS4 standard. We’re working to get that corrected now. You’ll need to call Customer Service if you’d like to go down this route, but you might want to wait a few days for them to get the details squared away.
Ultimately, if you choose to buy Photoshop Extended, we want it to be because it’s the version that you’ve determined best fits your needs–not because you don’t have options.
Thanks, John. I had read that noticing that the blog post was September 29. Perhaps I wrongly assumed that "a few days" meant less than 10 days. 🙂 If they’ve come to a decision about this, apparently they haven’t let CS know. If not, I’ll just wait until I see something official and reorder then.
"It turns out there’s an oversight in our pricing and upgrade mechanisms, and CS4 pricing materials don’t list a way to go CS3 Extended->CS4 standard. We’re working to get that corrected now."
Maybe it’s just me, but it seems amazing to me that such an obvious oversight should occur.
Has this issue been worked out yet? Their upgrade page doesn’t list the option to upgrade from CS4 extended to CS4. Has anyone tried installing CS4 if you previously owned CS3 extended? Will you be able to install and activate CS4 or do you need to contact support to get it to work?
Yes, this is very confusing. I figured this would have been worked out by now. Hopefully, Adobe will release some official statement to clarify it’s position on this upgrade issue. I can’t believe that there are only a few of us who want to "update" from CS3 extended to standard CS4.
I think that this is intentional. Based on the fact that going from CS3 Ex to CS4 Ex costs more than going from CS3 to CS4, its obvious that they don’t want to ever reward customers who made the leap to extended. You are going to have to keep getting extended (and paying more) as long as you want a new release.
Here is what I can suggest, use your old CS1/CS2 to upgrade to CS4 regular to pay less, unless CS3 EX is the only version you have ever had, in which case there are no good answer. For everyone else, this is a message from Adobe stating that if you want extended, you are going to keep paying them more and more for every new release and there is no way out unless you go to another vendor.
Is it legal to do this? I own both CS1 and CS2. Will I be able to keep and use my CS3 Ex on my computer as well, or will the activation scheme prevent this?
I wish they had warned potential customers that, once you decide to go with CS3 Ex, you can’t go back to standard CS4 if you want to upgrade. In other words, you lock yourself into the Extended series for all upgrades. And, why no further word on this from John Nack? He seems to take the side of the users here, and not Adobe.
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