No Adobe installer will work.

GM
Posted By
George_Masi
Oct 5, 2008
Views
245
Replies
8
Status
Closed
Hello,

I’ve just yesterday had to re-install my operating system (XP Professional), after which none of the Adobe installers will operate as they had before.

When I try to install I get an error message telling me I must have Service Pack 2 installed.

I do have SP2 installed.

I’ve used several Adobe apps for years with this same OS and I’ve never had this problem before.

I’m using a Dell Dimension 8200 computer, Pentium IV 2 GB processor, 1GB RAM, and a Canon MP780 multiple function printer.

Does anyone have any idea what can be done to solve this?

Please help.

Thanks for your consideration,
George Masi
Related Tags
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JJ
John Joslin
Oct 5, 2008
When you updated your system did you also get Windows Installer 3.1?
GM
George_Masi
Oct 5, 2008
No, I didn’t know about this.
J
Jim
Oct 5, 2008
wrote in message
No, I didn’t know about this.
Didn’t you install the 90 or so updates that have been released since SP2? Windows Update will add the latest version of Windows Installer before doing anything else.

And, your system needs those updates.

Jim
GM
George_Masi
Oct 5, 2008
I have now installed Windows Installer 3.1 but nothing has changed.

I still get the same error message.
LH
Lawrence_Hudetz
Oct 5, 2008
You might take this to Dell.
DM
dave_milbut
Oct 5, 2008
or adobe. install problems are free support.
BH
BILL_HUNT
Oct 5, 2008
George,

By any chance, did Windows automatically upgrade to SP-3? Are you sure? Many folk in the Adobe Premiere/Production Studio forums are having a problem, such as yours, but the common problem is that they did have SP-3, either already, or through an automatic upgrade of the OS. It seems that CS2 installers are not working with SP-3. They want to see SP-2, and do not recognize SP-3.

One user (Production Stuido forum, I think) had luck by copying the Disc 1 to their HDD, then deleting all DirectX folders from that. They then did a Web update of DirectX (9.0c for XP, IIRC) and then did the install from their HDD. All other discs were inserted in DVD drive, as requested. This was for CS2 Production Studio with PS CS2 included.

If your OS is still SP-2, you might try the copy of Disc 1 trick, but I’d call Adobe, as something else must be afoot.

Good luck,

Hunt
J
jcates
Oct 6, 2008
or adobe. install problems are free support.

Unless it’s a weekend.

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