Photoshop CS3 Macrovision Flexnet Licensing problem

MG
Posted By
Marcus_Gower
Oct 5, 2008
Views
338
Replies
1
Status
Closed
HI I have a Lenovo 9129-A3m ThinkCentre running Vista 32 Business with 4gigs ram. I can not get Photoshop to run, I am pretty sure it is because the Flexnet licensing is not working, when I run Photoshop it just sits on a gray screen with the hour glass spinning around.
I have tried uninstalling Photoshop, using the Wincs3clean and also manually deleting the files, including the Macrovision Flexnet ones.
When I goto reinstall Photoshop it doesn’t as for the license key and just installs. When I restart it just hangs on the gray screen, using Process explorer I can see the the two services from Macrovision (FNPLicensingService.exe and another program which I can remember at the moment) are just sitting there and I have to stop them to try and relaunch Photoshop.
I don’t really want to do a reload of Vista of possible! Any ideas? How can I delete the stored license key in Vista for Photoshop, maybe that’s the problem?
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licence problem

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M
Mylenium
Oct 6, 2008
The license keys themselves are stored in the All Users AppData part. somewhere. This won’t help you, though, I’m afraid. The service would not even initialize without them. Since it doesn’t throw any warnings, it must mean that those files are valid and intact. The interesting question however is, why it fails to load the activation screen (which is really your problem, not PS). Are you blocking any ports with your firewall? Any security tools running? UAC and DEP? I’d definitely try to disable any such tools/ options. In addition, create a new user account with administrative privileges. It’s quite possible that Windows’ own prefetch cache for services is acting up. If these suggestions don’t fix the matter, call support. Install issues are free of charge and they surely can provide better guidance than our guessing here on forums. 😉

Mylenium

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