Had to create new user account = losing licensing?!?!

TC
Posted By
Tiffany_Compton
Oct 7, 2008
Views
300
Replies
6
Status
Closed
I had serious corruption issues with the user profile I was using when I setup my CS3, when I created a new user account and tried to open PS it says my licensing is no longer valid… This is rediculous, surely this is a mistake right??
Related Tags
create licence new

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M
Mylenium
Oct 7, 2008
This indeed should not happen. However, the question is, did you add your user to the proper directory permissions? Windows doesn’t do that on its own, you have to do so manually (unless of course, you are part of a user group with sufficient privileges). Therfore look whether your "Program Files", "All Users/Application Data" and simialr directories are properly configured.

Mylenium
TC
Tiffany_Compton
Oct 7, 2008
I’m not sure, my IT guy boyfriend installed it…

We’ve tried all of this…
< http://kb.adobe.com/selfservice/viewContent.do?externalId=kb 401528&sliceId=2>

and nothing is working… I’m going to have to remove everything and hope it lets me reinstall normally all over again.
DM
dave_milbut
Oct 7, 2008
have you reinstalled over the last install (same location, etc) while logged into the new account?
TC
Tiffany_Compton
Oct 8, 2008
No, my boyfriend has all of my disks ( all of my software, recovery, etc) in his "vault" and I have to go over there to do the install… I’m hoping it works fine the second install.
DM
dave_milbut
Oct 8, 2008
you let your "boyfriend" hold your disks?!! i don’t let my WIFE near my disks! 🙂

seriously though, get the disks, reinstall, under the new id.
JT
John_T_Smith
Oct 8, 2008
don’t let my WIFE near my disks!

Grin… I keep ALL of the discs at my desk, and my wife does not touch my computer (but I do all setup and maintenance on hers)

Of course, I do not touch her fabric swatches or paint chip samples (she’s an interior designer) so I guess it all evens out

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