Use the methods described. You cannot "just get rid of all the preferences". In fact, even physically deleting the Photoshop prefs *.psp file has been known to render all of PS defunct. Resetting is an inconvenience, but the only way to breathe new life into PS without a full reinstall.
Mylenium
In fact, even physically deleting the Photoshop prefs *.psp file has been known to render all of PS defunct.
i’ve never heard of that, and i’ve been here quite a while.
Nor me. I could only imagine it happening if something else was broken. A virgin install of PS only creates the pref files once you open the program.
That’s why a re-install doesn’t help if the preferences have become corrupted. It just uses the old ones.
I agree with dave and JJ. In fact, the best thing to do is to save the Pref file somewhere convenient (desktop works) and when it seems advisable to reset, you merely need to reinstall your prefs.
yeah it’s still giving me the offset error 00d39693.
i’ve tried everything and no luck. a fresh install won’t even work.
help.
reinstall alien skin. if it still fails, uninstall alien skin.
and if it STILL fails, after uninstalling alien skin, reinstall photoshop.
there isn’t any alien skin plugins on this machine anymore. they’ve been uninstalled.
I am also having the same problems on a Toshiba laptop. I have gone through all the steps but still the same problems. please i hope someone can help because this is so frustrating.
do you guys have a local printer defined as default? if not, do so. do you have aero turned on? if it’s not, turn it on. if it’s on, turn it off…
when i try to change any settings in photoshop, it will give me an error, and if i try it again, it crashes with that same offset error. i have tried reinstalling photoshop a few times now, and it just gives me the same thing over and over.
there’s not a printer hooked to this computer, but i will look again. brb….
yeah, it didn’t work.
still getting the same errors.
did you see post 6 about resetting your preferences? delete them manually…
did you try to REinstall the alien skin plugins to see if that helped?
reinstalling them did not work and i’ve done the ctrl+alt+shift key AND manually deleting them.
Disconnect your computer from the internet and turn off all AV, fire walls Windows Defender etc. Be sure to disable all options. Then check it out.
even uninstalling CS3 will not work, and nothing else has either. any last suggestions before i drop the project altogether? haha. not really, i need to have CS3 running on the computer before next week.
My Adobe Master Suite CS3 has stopped working. Not only PS but all the programs in the bundle. I;ve tried reinstalling it twice and I’m not getting anything. I tried the Ctrl+Alt+Shift but it doesn’t do anything. I can’t do anything on any of the programs now. The error occurs every time I open. The options I get are
Close the program (Done that)
CHeck online for a solution..(Done that)
I’m using Windows Vista Home Premium 32bit,on a HP Pavillion dv6000.
This is the problem info.
Problem signature:
Problem Event Name: APPCRASH
Application Name: Photoshop.exe
Application Version: 10.0.0.0
Application Timestamp: 4601eae8
Fault Module Name: MSVCR80.dll
Fault Module Version: 8.0.50727.762
Fault Module Timestamp: 45712238
Exception Code: c0000005
Exception Offset: 00014580
OS Version: 6.0.6000.2.0.0.768.3
Locale ID: 1033
Additional Information 1: b7f1
Additional Information 2: 9ffb26cb644a418302a0ff507c38aac0 Additional Information 3: 957f
Additional Information 4: c13f3667a44c520b474fb12759153b1d
The C runtime is failing? That sounds like you have some corrupt files on disk or some malware on your system.
Try to uninstall some printers of your system (I had the problem with the Ricoh MPC 2500 driver …)
