Save for Web error

TO
Posted By
Tara Ortiz
Oct 9, 2008
Views
621
Replies
11
Status
Closed
I’ve searched for this topic and have found similar results, but none of the solutions have worked for my issue.

All of a sudden, a few days ago, when I clicked on "Save for Web" I received this error.

"Could not complete the Export command because of a program error."

This used to work fine before a few days ago. I haven’t made any changes to my computer. I’ve deleted the Save for Web prefrences file as well as the Photoshop preference file. None of these have helped. I am still unable to Save for Web.

Any other ideas?

My Specs:
Adobe Photoshop CS2
Vista
Gateway laptop, 2GB RAM
Related Tags
save

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M
Mylenium
Oct 10, 2008
What have you tried so far? The infamous "1 pixel slice" problem perhaps? Temporary directory full? File permissions?

Mylenium
TO
Tara Ortiz
Oct 10, 2008
Thanks for the reply. I tried deleting the Save for Web preferences file as well as the Photoshop preferences file. None of which helped.
I don’t have slices turned on.
How do I check my temporary directory?
This happens with all files so I’m sure it’s not a permissions problem.
DN
Daniel_Nove
Oct 11, 2008
I have no idea if it is related, but I had general "save" errors for the last months until I found solution on that forum

< http://www.planetamd64.com/index.php?showtopic=36759&mod e=linear>

In short: Microsoft Office 2007 – Groove aplication creates a conflict with Photoshop CS3. just uninstall Groove and off you go, all is working perfectly.

Hope that helps.
TO
Tara Ortiz
Oct 12, 2008
Thanks but I don’t have Office 2007 nor Photoshop CS3.
M
Mylenium
Oct 12, 2008
Your user temp directory is under C:\Documents and Settings\Tara\Local Settings\Temp. Also look through your preset directories for "Optimized Settings". Maybe one of them is damaged and affects your save for web in strange ways.

Mylenium
TO
Tara Ortiz
Oct 23, 2008
I’ve now upgraded to CS3 and am getting the same error when saving for web.

I took a screenshot. You can see the error here:
< http://i263.photobucket.com/albums/ii127/wonderlandqueen/Mis c/saveforweberror.jpg>
TO
Tara Ortiz
Oct 25, 2008
Ok, so in trying to troubleshoot this issue, I created a new user account in Windows Vista. After logging into the new account, I opened Photoshop CS3, and tried to save for web and it works!

So can anyone tell me what that means exactly? And what do I have to do to make Photoshop work correctly in my old user account? Do I have to start using this new account?
JJ
John Joslin
Oct 25, 2008
It means the save for web preferences in the first account are corrupt (all preferences are user-specific and stored in separate folders on the system drive).

If you log back into the original account you can reset them. The FAQ says "The Save for Web preferences can be deleted by holding down CTRL+ALT whilst selecting ‘Save For Web’ in the File Menu".

I guess that should work for Vista too.

(Those FAQs are pretty ancient!)
TO
Tara Ortiz
Oct 25, 2008
When I hold down CTRL+ALT and click Save For Web, I just get the same error.

In addition, Illustrator won’t start up correctly in my old user account, but works fine in the newly created account.
JJ
John Joslin
Oct 25, 2008
You can manually delete the folder. It is called "Adobe Save For Web 10.0 Prefs". It’s in AppData but the path I have is for Vista64 which won’t help.
TO
Tara Ortiz
Oct 25, 2008
Thanks. I managed to delete the Prefs folder as well as my Illustrator prefs folder. Still both programs are still returning errors. I think I may have to switch my user accounts 🙁

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