Help missing for PS CS2 on Vista

GL
Posted By
Gary_Larimer
Oct 14, 2008
Views
365
Replies
3
Status
Closed
I installed both Premiere Pro 2.0 and Photoshop CS2 on Vista. The Help files are available for Premiere Pro 2.0 but not available for Photoshop CS2. Tried all steps outlined in Adobe TechNote 319210 for cases when Help Center content is missing. However, none of these steps solved the problem. Help for Photoshop CS2 is still not listed in Help Center.

Thanks for any tips or directions on getting Help to work for Photoshop CS2 running on Vista.

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M
Mylenium
Oct 14, 2008
Did you install the app in the correct language? Help files will not show up, if there is a mismatch between the installed language and the language the app actually runs in. Also: is the help content in place? (C:\Program Files\Common Files\Adobe\Help\en_US\Photoshop). If all else fails, you can always open the "help.html" fiel in your browser…

Mylenium
JJ
John Joslin
Oct 14, 2008
See the FAQ.
GL
Gary_Larimer
Oct 15, 2008
Thanks for the replies. Tried the following, as suggested, but no success.

1) Looked in C:\Program Files\Common Files\Adobe\Help\en_US\ but no Photoshop or Premiere folder. There was an Adobe Reader folder with the Help.html however.

2) Went to FAQs and followed steps provided in post there. Cleared the Help Preferences, then deleted the Cache, Database, Preferences, and Search folders under …\AdobeHelpData\. Left the Packages folder with the Photoshop_9.0_en-us.zip and PremierePro_2.0_en-us.zip files, then double clicked the ahc.exe file. Help Center appeared but no indication that rebuilding was taking place, and the Help Center content was empty (not even Premiere Pro). I looked at the directory structure under …\AdobeHelpData\ and Help Center did rebuild the folders previously deleted.

Restored folders under ..\AdobeHelpData\ to original status and executed Help Center again. As expected, Premiere Pro appeared in the content but not Photoshop CS2.

The product version of Help Center I am using on Vista is 2.1.212002.0.

Tried to reinstall Help Center (using download from Adobe), but installation was aborted. The error mesg only said that a problem occurred, but gave no details.

I do not think this is a Vista problem since Help Center works fine with Premiere Pro 2.0. However, not sure.

Is there anything else I can try?

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