CS4 Available Free upgrade?

A
Posted By
ArtJunky
Oct 15, 2008
Views
327
Replies
11
Status
Closed
It’s available now but we just purchased a version in August. When is the cut-off date for getting a free upgrade?
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free upgrade

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DM
dave_milbut
Oct 15, 2008
When is the cut-off date for getting a free upgrade?

after the official announcement but before ship date. i think you’re out of luck, but it couldn’t hurt to call customer service and plead for mercy. (it might not help, but it couldn’t hurt.)
B
Buko
Oct 15, 2008
30 days back from the announcement day Sept 23 and from Sept 23 till it ships.

Call customer service
DM
dave_milbut
Oct 15, 2008
30 days back from the announcement day Sept 23 and from Sept 23 till it ships.

nice.
A
ArtJunky
Oct 15, 2008
I guess we are out of luck, we got it on Aug 6th

We knew a new version was in the works and unfortunately, we had to purchase them when we did. Oh well. Not a huge deal on a personal level because it’s the company that payed for them.

It would have been nice to get free copies though.
DM
dave_milbut
Oct 16, 2008
Is there a link to this info somewhere for future reference?

here ya go!

Buko, "CS4 Available Free upgrade?" #2, 15 Oct 2008 1:22 pm </webx?14/1>

🙂
A
ArtJunky
Oct 16, 2008
Buko wrote:
30 days back from the announcement day Sept 23 and from Sept 23 till it ships.
Call customer service
Thanks
DM
Don_McCahill
Oct 16, 2008
Rephrase: "Is there an *Adobe authorised* link to this info somewhere…"

Probably not, as Adobe prefers to keep this less than public. It prevents people from missing by a day or two from claiming that they also should qualify.
JW
John_Waller
Oct 16, 2008
30 days back from the announcement day Sept 23 and from Sept 23 till it ships.

Is there a link to this info somewhere for future reference?

There will be plenty more versions of this same question soon I’m sure.

—
Regards

John Waller
JW
John_Waller
Oct 16, 2008
Is there a link to this info somewhere for future reference? here ya go!
Buko, "CS4 Available Free upgrade?" #2, 15 Oct 2008 1:22 pm </webx?14/1>
🙂

Rephrase: "Is there an *Adobe authorised* link to this info somewhere…"

🙂

—
Regards

John Waller
DM
Don_McCahill
Oct 16, 2008
hope that you get a sympathetic, knowledgeable rep to discuss your case with.

Not exactly. I’m sure that Adobe has given a cut off date to the CSRs. And I would also recommend insisting on speaking to a supervisor (if you can get one) on the grounds that those are the people who might be able to bypass that date by a couple days.
JW
John_Waller
Oct 16, 2008
Probably not, as Adobe prefers to keep this less than public. It prevents people from missing by a day or two from claiming that they also should qualify.

So it’s really a case of calling Adobe Customer Service and hope that you get a sympathetic, knowledgeable rep to discuss your case with.

—
Regards

John Waller

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