I could be wrong but the support that you card has is by no means a guarantee that it will work. It could still be a driver issue. I would suggest you contact the laptop maker and talk to them. It is also possible that you don’t have enough video memory. Most laptops seem to share main memory and don’t include their own seperate memory so besides using memory for the OS, Photoshop you maybe loosing some to video. It is also possible that while your video technically supports what is needed your drivers don’t or don’t fully support it and that is why I suggest you contact he maker of the laptop and talk to them.
BTW Don’t feel bad CS4 won’t use the GPU on my laptop either. No problem with my desktop, but no go on the laptop.
Robert
intel GPUs are generally not supported and whether Adobe ever will, is an open question. In general it’s simply too much trouble as intel does change its strategy on that end with every new chipset, resulting in incompatibility with previous implementations. And of course for notebooks in general limitations apply as laid out by Robert…
Mylenium
Darn… that’s quite disappointing considering it was one of the key reasons I was anticipating the upgrade. The idea of zooming in at odd percentages and still seeing a smoothed image on the screen is extremely enticing to me. I wonder if there is some way around this considering that OpenGL is a generic language?
Perhaps I’m missing something, but it makes sense to me that if you’re programming for OpenGL, all cards that support it should work… perhaps some way we can edit into the .ini the Intel chip info to allow it to be supported?
I know I am reaching here, but I would really love to have this functionality available to me during editing.
Steve
I would still suggest you contact your laptop maker and talk to them. Maybe there is something they can do. Also, in another thread there was mention of a registry hack. Now I believe it was dealing with turning on GPU support under Windows XP64, but it still might be worth a try for you. If it doesn’t work you can always undo it.
I would also suggest waiting and checking the net from time to time. Someone may come up with a way to make it work. But, I would start with the laptop maker.
Robert
Thank you very much for the help. I’ll contact Dell and ask, though I really think the issue at this point is with Photoshop not recognizing the Intel chip. It may be as simple as editing in the information for the chip into a config file… I hope. 🙂
Thanks again,
Steve
Perhaps I’m missing something, but it makes sense to me that if you’re programming for OpenGL, all cards that support it should work… perhaps some way we can edit into the .ini the Intel chip >info to allow it to be supported?
Theory, and, according to Nitzsche and Einstein, all theory is grey. 😉 You must understand that OpenGL does not simply equal a suitable hardware being in place. A key component in the whole process is the ICD (installable client driver), you graphics card driver. It acts as a translation matrix from the high-level OpenGL commands to the low-level actual machine code and, specific to your situation, that matrix also takes care of circumventing hardware bugs, which is a major stinker with intel chipsets. That aside, the number of instruction steps must be equal, so, as it is now, if most intel chips only support 16/32 parallel instructions, but desktop cards 48 up to 192 in the latest NVidia models, there is a very obvious mismatch. Ultimately a card like your intel model could still process the commands, but split it up in multiple loops, but this would cause other functions having to wait, breaking the realtime behavior. So to make a long story short: While it may be possible to hack/ adjust the intel driver so CS4 can use it, the practical benefits may not play out, regardless.
Mylenium
Well, Photoshop is only going to know what the driver tells it. As far as I can tell Photoshop doesn’t look at the processor on the card, just what the drivers for the video card tell it. That would put it squarly in Dells driver corner.
Robert
Hey Robert,
I’ve tried Dell’s driver and am currently running the most recent officially-released Intel driver instead… which supposedly supports all the necessary instruction sets, etc. Hmm…
Mylenium,
Thanks; you’re right, just because the chip supports the necessary functions doesn’t mean that it can handle what’s being thrown at it by the application. That may well be the issue; integrated chips might be too terribly underpowered for this to work. It’s strange because it doesn’t make sense why such simplistic functions would require all that much power (it isn’t like we’re talking 3-D here… which, by the way, the Intel chips can do, albeit however choppily), but I digress…
I suppose I’ll probably just wait and see how this plays out. I would think we could at least see anti-aliasing in action without the need for a dedicated graphics solution, but perhaps I’m expecting far too much from an integrated chip and just don’t realize it.
Steve
If the video card driver says it supports the necessary features (and doesn’t crash when we try to use them) then Photoshop will enable the GPU support.
In this case, the drivers say they don’t support the features (we’ve tested on a lot of Intel chipsets).
I believe Intel is still working to update their chipset drivers to implement some of the features.
Hey Chris,
Thanks for the reply.
The 15.11.2 driver looks to support everything the way it should…
<
http://downloadmirror.intel.com/16939/eng/relnotes_winvista_ gfx.htm>
"Support for OpenGL* 2.0 plus extensions (Intel® G31, G33, Q33, & Q35 Express Chipsets not supported)"
It also supposedly works with Shader Model 4.0 now as well, and I know it can wrestle enough memory, shared through it may be.
I hope I’m not beating a dead horse here; I just want my anti-aliasing. 🙂
Steve
"says it supports it" and "works when asked in the driver" are sometimes different things.
I see what you mean. Okay, well I hope as time passes these things are sorted out.
Thanks very much for the input!
Steve
Count me too! I use Photoshop on a tablet PC IBM/Lenovo X61. I’m an artist and digital photographer – I do need this support in drivers, because I have Intel X3100 chipset. Please, Adobe, Microsoft, Intel do something. As I know MacOS X supports CS4 acceleration on Intel chips.
It’s an essential support – even ArtRage supports screen rotation on my chipset.
Thank you!
It’s up to Intel (and the OS vendor to distribute driver updates in some cases). But Intel cannot make their chips do things that they aren’t capable of doing just by changing the drivers.
Chris Cox
Hey, it’s all not so bad! It’s all ok with the chip – Photoshop CS4 supports all this stuff on MacBook with exactly the same chip. So it’s definitely problem with the drivers! O_o
I have since tested CS4 on two MacBooks running the same chipset and all is well. I realize the operating system and thus the drivers are different, but the instruction set is the same and obviously the hardware is identical.
I hope this issue remains relevant so that it can be corrected in future for PC users. I feel it is a big problem as a lot of people run X3100 GPUs in their mobile computers for battery-saving purposes.
Steve
Intel is working on the issue.
Steve,
We hear you, and there are a number of people at Intel working to deliver a driver update that will enable the OpenGL features needed for Photoshop CS4 on Windows XP/Vista. We will provide an update in the coming weeks on when to expect the revised driver.
FYI, a driver update release is planned for next week that will improve the stability of Adobe Premiere Pro CS4 on Intel graphics chipsets that support OpenGL 2.0.
Eric Palmer
Intel Corp.
Speaking of whom….
Nice to see you in the forums Eric!
Wow, this place really is grand central station for Adobe product support! Thank for showing up and chiming in, Eric, and Chris, I appreciate your updates as well!
I’m really happy to hear that the issue is being worked out. Thanks again.
Steve
No new news on this issue?
The Intel driver team is making progress toward supporting all the OpenGL features that Photoshop needs. Sorry, no release date for this updated driver yet.
– Eric
Great news, is a fully functional OpenGL 2.0 + extensions compliant driver on the way that works completely with Adobe PhotoShop CS4?
Cheers
John,
To be clear, the current Intel driver does not support GL_ARB_texture_float and has GL_MAX_TEXTURE_SIZE=2048 where PS CS4 requires GL_MAX_TEXTURE_SIZE>=4096. These changes are in progress, along with fixing some other bugs. Once these new features are stable, they will be available in a driver update, and Photoshop will begin to recognize and use Intel graphics for OpenGL features.
– Eric
Thanks for that update,Eric. Since my X3100 is on my Toshiba laptop,would I have to wait for them to place it on their support website,or could I get it direct from Intel?
Eric, this is the kind of support and participation that we’d like to see from other (cough) companies. ATI, are you listening??
I salute you!
completely agree. eric and intel are doing a great service to the community here. it doesn’t take much to keep the customers informed and it goes SUCH a long way towards creating good will and patience.
this kind of interaction is one reason why i run intel chips on intel boards.
thanks eric.
dave
Intel boards (cough, choke, gack! pitooie).
Fantastic
So I can buy the laptop I want(integrated intel graphics only) And use CS4 (almost exclusively)
Just wait for the driver update for GPL ?????
Bren
I believe that Intel works on this issue and uses all resources they can get – but is there any, just maybe little, progress, Eric?
Thank you.
Sorry guys, but the sad truth is you can wait for years and nothing will happen here.
Forget about Intel support. There is no intel support exist. Intel sells processors and never supports any of them, until there’s a really serious case. Your case, I guess is not serious, there are too few of you having to run Photoshop. You’re not millions. So you can forget updates or stuff like that – Intel has many more seroius things to do.
Intel can make updated drivers for dozens of years, they are not interested in their customers loyalty, until they sell their millions of processors and sell them well.
If you want support, buy from any other producer. Find one that supports their products. If you want anything else without support – buy from Intel.
Maybe I’m too aggressive but that’s the sad truth about any company that goes big and fat.
Harold,
The Intel integrated graphics chipsets may not have a great track record with OpenGL support on Windows, having only released OpenGL 2.0 support this year, but I think your hostility is a bit unwarranted.
It may take a couple more months (I can’t promise any specific timeframe) to finish implementing the needed changes to the OpenGL driver, validate it, and ship the first version that enables Photoshop CS4’s OpenGL features. I understand that the wait is frustrating, but we do want to release a stable driver.
Feel free to post Intel product related issues or questions on the forums at <
http://software.intel.com>.
– Eric
I’m sorry, Eric. Maybe my words don’t fit your marketing plan. But we all have to face the truth here. There are no perfectly ‘stable’ drivers exist. It’s a myth. Nor Intel ones, nor anyone else’s. They all have bugs. Even Windows has bugs, even MacOS does! But they all are constanty being fixed by their teams of developers.
Intel fixes their drivers…well, maybe ONCE in a year. (And some of them are not even close to ‘stable’. Intel Storage Matrix drivers, Intel Turbo memory have serious bugs that crash windows, and they’re being updated only ONCE in a year).
NVidia (and many other ones) ship new versions of their drivers every week. They have the desired functionality, and if they don’t – they will – just next week. Yes, they’re not stable – but which ones are so ideally stable?
It’s not about stability, it’s about how the biggest processor manufacturer cares about what they sell and whom they sell to. And it’s the reality.
Hi!
I’m graphic and animation designer. My company buys CS4 suite including Photoshop & Flash. And I’m buying a laptop and now choosing between one having Intel Graphics and another with ATI Radeon. Intel has some features I need, but after finding and reading this topic till the end, I see it does not support Photoshop CS4!!! I also need Flash CS4 working, so I guess it does not support Flash as well!!!
So can you still recommend me buying intel integrated-laptop or should I take an ATI Radeon powered one? I need Photoshop working without annoying compatibilites problems. I don’t want to buy an Intel one, if it is not Photoshop-compatible….
Thank you!
Hi Anne,
Let me clarify. I am not aware of any current compatibility issues with Flash (author or player).
The current Intel graphics drivers do not have the OpenGL features that Photoshop looks for to enable OpenGL acceleration. Intel is in the process of developing and testing an updated driver that will support this, hopefully to be released in early 2009.
However, Photoshop CS4 does currently run reliably on systems with Intel graphics – it’s just that the new OpenGL-accelerated features in CS4 are not available.
I have used an Intel GM45 system with a pre-production driver to test the new Photoshop CS4 OpenGL features like smooth-zoom, birds-eye view, and canvas rotate, and they perform smoothly. The OpenGL performance is noticably slower on older GM965 systems, but it is still almost-smooth and better than not having OpenGL enabled at all. (Note that OpenGL 2.0 will not be supported on GM945 and earlier chipsets.)
It seems you are aware that the choice of a new notebook system does not only depend on the graphics chip’s capabilities, but rather how the performance of the whole system suits your needs. For example, I use Premiere Pro to edit HDV and AVCHD video, and this depends much more on the performance of the CPU than on the graphics, so I would want a system with the best CPU, perhaps even at the cost of some graphics performance.
From what I have seen of Photoshop’s new OpenGL features, the GM45 chipset is quite capable of giving most users a nice, smooth experience, and even the GM965 is "ok", with just a little jerkiness. An exception may be users that bring fancy, large 3D models into Photoshop – this should work, but I don’t have that type of file to test the performance (anybody want to share some?).
To summarize, the Intel graphics systems will work with Photoshop CS4 now, just without OpenGL features. If these OpenGL features are important to you, and you can wait until Feb-March for the new driver (sorry, still no firm promise on the exact date), then I would still recommend an Intel integrated graphics system with a GM965, GM35, or GM45 chipset (GM45 having the best performance).
You see, I’m a designer, I’m not a tech, who can live with some half of his software not working, because he knows why is it and he knows a ‘patch’ that will work some day. I’m not of that kind. I’m so tired of all eternal ‘incompatibilities’, ‘patches’, marketing ‘bubble’ features and so on and so far.
I see that unsupported capabilities in software by Intel prevent Photoshop from showing its all features that are crucial to the creative process. And who knows what Adobe will implement in their next release that will be unsupported and supported by Intel ‘patch’ some day. I can’t wait – I have to create! I need a laptop that will run Photoshop for two years minimum with maximum creative features turned on. And after your words I see that it’s not an Intel one.
So sorry, Intel guys, I can’t be with you.
Thank you all for this thread, you kept me from a mistake. It’s time for a brush!
So sorry, Intel guys, I can’t be with you.
Which is why I use AMD. And why I didn’t blink when Mac Fiends were abuzz about Intel chips in their bubble machines.
All my computers, save my current one, have had two things in common: Windows OS and Intel proc and they all had issues ranging from mildly annoying to me devising creative ways to destroy them (at times while I was whacking it with something already).
I have an AMD machine at home now (still Windows OS) and I’ve had no problems with it. So… the Mac Fiends and PC Intel Loyalists can have their Intel procs; I’ll stick with something that works.
So sorry, Intel guys, I can’t be with you. Which is why I use AMD.
apples and oranges! the processor is NOT the gpu or graphics chipset… i’ll stick with intel for my processor, thanks. go for an intel chip in a notebook with a real card, not onboard graphics. 🙂
with a real card, not on-board graphics
You sound like an ad for graphics cards, dave.
It’s not a long stretch to think that someday, someone will figure out how to put it all on a device the size of the head of a pin. Then if something goes wrong, you simply pick it up with a blotter and toss it.:-)
It’s not a long stretch to think that someday, someone will figure out how to put it all on a device the size of the head of a pin
mayhap, youngun’! mayhap!
and someday someone will figure out something else to use onions for except as a belt! 🙂
I hope I’m still around for that!
You know, I fully expected to retire gleefully from the work world, but, my oh my! What marvelous things are afoot!
Being at Intel leaves me a bit awed. And, I’m actually making some sort of contribution.
Better than sitting around a retirement center waiting for the final call.
Erm, but onions as a belt?
(grandpa simpson’s quote! XD)
I have a similar problem running CS4 on a Dell 530s Inspiron with a G33/G31 Express Chipset. It’s more than a little disappointing that Adobe would depend on functions that may or may not be implemented in systems used by a not insignificant percentage of their customer base.
I attempted to get a handle on this problem some time ago (before finding this thread) via Dell customer service. They didn’t have a clue.
This thread seemed to go dead about a month ago. Does anybody have any new information?
Hi Paul,
Unfortunately, the G33 is not one of the chipsets for which the driver under development will add the OpenGL features needed by Photoshop (965/G35/G45 and newer).
The driver update will hopefully be ready to ship by the end of Feb.(As before, I cannot make any promises on this).
– Eric
Hi Eric,
Thanks for the information (I think). Will there ever be an update to this chipset that will support the CS4 OpenGL functionality? Is it possible to add a graphics card that will work with this cpu-gpu chipset and add the needed functionality?
Will this work with windows XP as I have to use XP on my 965 laptop and would like to be able to use these features.
Alexis,
The driver update is being built for Windows XP (32-bit) along with Vista (both 32-bit and 64-bit versions).
– Eric
To ask a thoroughly naive question, is the G45 driver for CS4 OpenGL functionality a hardware issue or a software issue.
In other words, can I purchase a Sony with a G45 and get the driver, via the internet, later, or do I have to wait for Sony to insert a newer version of the G45 with the driver installed?
Thanks, Eric and others, for any answers.
Eric:
Hopefully this is not too far off topic,but I found that enabling hotkeys in the "Intel Graphics Media Accelerator Driver for Mobile"
somehow disables the Escape key when Photoshop CS4 is launched. That means as long as Photoshop CS4 is running,the ESC key won’t even work in other apps. Close Photoshop CS4 and the ESC key function returns to normal.
In short I know that disabling "Hotkeys" in the GMA driver solves that problem,but I’m not savvy enough to know why. Just thought you might want to know.
Hi David
The G45 driver for CS4 OpenGL functionality is a software issue. You can purchase a Sony with G45, and when the new driver comes out for the G45, you just download it from intel, install it, and the OpenGL will work in CS4.
Abel
When will this driver come out?
On 3 Lut, 16:30, wrote:
When will this driver come out?
yeah, any info about new driver?
I will never ever buy Intel hardware again for that kind of support… really for the absence of any kind of support.
This situation really sucks.
It seems something is changed with the new update from Adobe (PS 11.0.1). The GPU option is no longer grayed. And – voila – the zooming of the canvas now works fine when enabling the GPU! (I guess these were not bugs of Intel?)
BUT! Photoshop CS4 is now CRASHING when using any tool on that shiny zooming canvas 🙁
Adobe did change something to make it easier for the Intel (and other vendor’s) driver to be recognized, but you need the latest driver update from Intel to get everything working smoothly. I haven’t verified yet whether the latest publicly posted driver includes the needed fixes. If you try it, and it’s broken, please post the driver version number here.
– Eric
I just installed driver ver 7.15.10.1666 by downloading the zip package and using the "have disk" option in the update video driver section. Seems like all installed properly,but Photoshop still reports in the preferences "No gpu options available with Photoshop standard."
Using Vista Home Premium 32-bit.
Update: Got the OpenGL goodies to work by resetting the OpenGL settings that I had twiddled with to default.
But just as Anastasiy Safari pointed out,the driver crashes when I use any other tools.
The setup tells me my system does not meet minimum requirements,then it exits. Looking at system info,this is what I have:
Video Card Renderer: Intel 965/963 Graphics Media Accelerator OpenGL Drawing: Enabled.
Video Card: Mobile Intel(R) 965 Express Chipset Family
What would be the proper download?
What setup? Is it one of the driver installation packages (which one)?
The drivers above should work for 965GM, G35, and G45.
– Eric
Your link goes to Winvista1513.exe no 965 mentioned in the list.
Gener, thanks for pointing this out. The latest 965 driver is the 15.12.4.1666, which according to a previous post allows GPU acceleration to be enabled in PS CS4, but then crashes. Correct?
I’ve asked the driver team about this – stay tuned.
Glad an Intel person is respondng. 🙂
Gener, thanks for pointing this out. The latest 965 driver is the 15.12.4.1666, which according to a previous post allows GPU acceleration to be enabled in PS CS4, but then crashes. Correct?
Correct, Eric. I can rotate a document,but applying a tool such as marquee or crop (never tried the others) causes Photoshop to close and gives me a message that the display driver stopped working and has recovered. I tried several times,same results.
Perhaps my error log can give your team more to go on.
Gene
Log Name: Application
Source: Application Error
Date: 3/16/2009 4:30:14 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: Madoka
Description:
Faulting application Photoshop.exe, version 11.0.1.0, time stamp 0x499bf9b5, faulting module ig4dev32.dll, version 7.15.10.1666, time stamp 0x49a6eaa3, exception code 0xc0000005, fault offset 0x00008d66, process id 0x80c, application start time 0x01c9a68f113a6cf0.
Event Xml:
<Event xmlns="
http://schemas.microsoft.com/win/2004/08/events/event"> <System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID> <Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2009-03-16T23:30:14.000Z" /> <EventRecordID>18665</EventRecordID>
<Channel>Application</Channel>
<Computer>Madoka</Computer>
<Security />
</System>
<EventData>
<Data>Photoshop.exe</Data>
<Data>11.0.1.0</Data>
<Data>499bf9b5</Data>
<Data>ig4dev32.dll</Data>
<Data>7.15.10.1666</Data>
<Data>49a6eaa3</Data>
<Data>c0000005</Data>
<Data>00008d66</Data>
<Data>80c</Data>
<Data>01c9a68f113a6cf0</Data>
</EventData>
</Event>
Other notes: Winvista_15124.exe setup returns the error message:
"The driver being installed is not validated for this computer,please obtain the appropriate driver from the computer’s manufacturer, setup will exit"
So I basically shoehorned the drivers,by extracting the archive to a folder and using the "have disk" option when updating the driver from Vista’s Device Manager > Display Adaptor Properties box.
Photoshop still didn’t recognize it,and so I used Adobe’s "turn old gpu on" registry fix. That turned it on and it worked,but crashes.
I’d like to believe this 965/963 GMA can do it,but am I asking too much?
You are pushing it, ya think? 😀
Guys, you have to install all these drivers by downloading .zip package, unpacking it to some temp dir. And then updating drivers with the "Have disk" option thru Device Manager.
This way I’ve had luck and installed the latest of the latest of the latest drivers from Intel site – <
http://downloadcenter.intel.com/Product_Filter.aspx?ProductI D=2800&lang=eng> For Windows Vista Business it’s 15124.
Then you have to enable "Old GPU" mode in Photoshop, as it is written in Adobe article here
("Solution 2"): <
http://www.adobe.com/go/kb405064>
After these magic routines you’ll have OpenGL enabled in Photoshop CS4, BUT IT STILL doesn’t make any sense.
Because Photoshop CS4 is still crashing when OpenGL is enabled, while using such tools as Marquee Tool.
P.S.
(Eric, BTW I had problems with playing HD video with these latest of the latest drives, so I had to roll them back. Is there any Intel bug report e-mail I can use to send the details?)
Software people hate installers! 😀
If you have the updated/fixed Intel driver, you do not need to enable the "old GPU" mode in Photoshop. The problem is that the OpenGL 2.0+ fixes were applied only to the G45/GM45 driver, not the "legacy" driver that includes 965GM support. I’m waiting to hear if/when the features will be merged into the "legacy" driver (sorry for more delay 965 owners).
– Eric
If you have the updated/fixed Intel driver, you do not need to enable the "old GPU" mode in Photoshop. The problem is that the OpenGL 2.0+ fixes were applied only to the G45/GM45 driver, not the "legacy" driver that includes 965GM support. I’m waiting to hear if/when the features will be merged into the "legacy" driver (sorry for more delay 965 owners).
It’ll be worth the wait if you and your team can get it going 🙂
think u go n ask the computer technician
Intel GMA 4500MHD in a Sony VAIO, here. Acceleration features with the Sony provided driver don’t work. I’m currently downloading the driver from the link that Eric posted to see if there’s any difference. That’s if I manage to install it smoothly. Will report back.
