Using brush causes program error.

DC
Posted By
Doug Cloud
Oct 18, 2008
Views
499
Replies
11
Status
Closed
I have Photoshop CS (version 8.0) running on Windows XP Home (SP3). I searched the help files, FAQs, and the forums and didn’t find anything related to this.

Today I opened a document I’ve been working on, created a new layer, picked a default 9 pixel hard round brush, and when I clicked on the canvas to paint I got "could not complete the task due to a program error" and right after this Photoshop shut down.

I ran my anti-virus, but the computer is clean. I then checked all the brushes in my Photoshop folder to see if there were any odd ones in there – there weren’t. Then I closed PS and when I opened it again I held down Shift+Ctrl+Alt to reset the Prefs file. I created a new document and tried once again to paint with a default brush, and again I received the same program error and PS shut down.

I uninstalled PS and reinstalled the program. I restarted my computer and opened PS and tried painting again – the same error, only this time PS didn’t shut itself down.

I’m at a loss here. I know Photoshop can have some psychotic moments, but this is the first time I have encountered this weird behavior. If anyone can give me some suggestions on what might be happening and how to remedy it I would appreciate it.

Thank you.

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DC
Doug Cloud
Oct 18, 2008
+ bump +
DC
Doug Cloud
Oct 19, 2008
+bump+
O
OldBob
Oct 20, 2008
Try deleting your preferences (instructions are in the FAQ section).

Edit to add: Reinstall does not clear preferences, and if they’re corrupt . . .
DC
Doug Cloud
Oct 20, 2008
As I said in my first post – "Then I closed PS and when I opened it again I held down Shift+Ctrl+Alt to reset the Prefs file."

Anyone else?
CH
CR_Henderson
Oct 20, 2008
Doug Cloud:As I said in my first post – "Then I closed PS and when I opened it again I held down Shift+Ctrl+Alt to reset the Prefs file."

But you didn’t say you received the dialog asking you to confirm the reset. Just holding Shift+Ctrl+Alt isn’t all that is required. If you didn’t get the dialog, which happens quite often, then you did NOT reset the Prefs.

You may be knowledable enough to know the dialog is required, but unless you say so we have no way to know if the Prefs were really reset.
DC
Doug Cloud
Oct 20, 2008
I stated quite clearly that I reset the Prefs file…..now, moving along, can someone please address my main issue – the bizarre program errors associated with trying to use the brushes.

Thank you.
JJ
John Joslin
Oct 20, 2008
I stated quite clearly that I reset the Prefs file…..

Too many dots.

That may well be true but you’d be amazed how many people think pressing Shift+Ctrl+Alt resets the preferences. Without the dialog and the confirmation it doesn’t!

That’s why we ask.
DC
Doug Cloud
Oct 20, 2008
I got the small pop up window that asked me if I wanted to reset the prefs (after pressing Shift+Ctrl+Alt) and I clicked OK.
BC
Bart_Cross
Oct 20, 2008
Does it happen if you change the brush size or use a different brush?
DC
Doug Cloud
Oct 20, 2008
Today it’s not happening at all, lol. It would happen whenever I would use any brush – default, someone else’s, etc. I would click once on the canvas to paint and I would get the pop up program error message.
DC
Doug Cloud
Oct 22, 2008
Still no ideas? Educated guesses?

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