CS4 – People, People, People….

JH
Posted By
Jeff_Holmes
Oct 19, 2008
Views
747
Replies
30
Status
Closed
Complaining, anger and frustration.

Just one week ago Adobe released what has to be the most amazing upgrade in the history of software, and yet the whining has begun. Yes, you’re frustrated, but who said you wouldn’t be?

For those of you who are new to software, Adobe or Photoshop there is always a period of adjustment with any release. It’s-just-the-way-it-is. Accept it and adapt.

Some of those who’ve been down this road before should know better. New versions of software, can break old things. It’s called "Technological Advancement". If you want TA, and you’re struggling with incorporating it into your existing workflow – THEN CHANGE YOUR WORKFLOW. Adapt. If you don’t want TA or it impacts your livelyhood, then stick with your existing configuration.

Every time Adobe makes an effort to do what is literally impossible – please everyone – the whiners and complainers start posting with a vengence and it’s completely ridiculous.

This release of Photoshop 11.0 is a "work of art". The fact that it exists at all – right now – is staggering to the imagination.

If you don’t have the patience to evolve as the product evolves, wait it out on the sidelines.

Otherwise quit complaining and CHANGE how you work. Adaptability is a key ingredient in success.

Master Retouching Hair

Learn how to rescue details, remove flyaways, add volume, and enhance the definition of hair in any photo. We break down every tool and technique in Photoshop to get picture-perfect hair, every time.

B
Buko
Oct 19, 2008
Well put!
W
wings
Oct 19, 2008
People come here to find solutions, whether it’s for CS3 or CS4 doesn’t even matter, fact is that people paid quite some money for their software and want to get it working and you call that whining? I find your post highly inappropriate.

(Btw, IΒ’m not defending myself, I havenΒ’t asked questions on this forum for years)
CF
chris_farrell
Oct 19, 2008
I agree with Wings here….Stop whining Jeff πŸ˜€
LH
Lawrence_Hudetz
Oct 19, 2008
Without feedback (which I would use instead of whining, for the most part) there is no there there.

And yes staggering, but let’s go back to newton if not farther to find staggering to the imagination.

And guess what? Advances come from those whom others, of less imagination call whiners.

Your post offers no suggestions for advancement. The same people who brought you Photoshop are the same people capable and empowered to sift through all the threads and make sense, without taking it personally.

The Sr Director, Engineering and Program Management himself is actively involved, on line, in efforts to fix things. On the Firing Line, so to speak.
B
Buko
Oct 19, 2008
I don’t think Jeff is talking about the people who need help but the people who pop in just to whine.
RT
Robby_Tooker
Oct 19, 2008
Thanks for saying this, photoshop is not something that you learn over night, nothing good is something you learn over night for that point. Stop complaining sit back and get ready for a little bit of a learning curve.
MM
Mark_Metternich
Oct 20, 2008
Feedback is good, whining sucks, I agree.
CF
chris_farrell
Oct 20, 2008
From what I can see the only whining post is this one……Sorry to bang on about it but I can’t believe the hypocrisy of the original post.
BC
Bart_Cross
Oct 20, 2008
Jeff: We are all incredibly happy that everything is working well for you, but these forums are here to express problems and look for solutions, even if the OP overlooked something.

Occasionally people pop in to say ‘Photoshop sucks… I’ll never use it again’, so we ignore those posts and help people who need it.
LH
Lawrence_Hudetz
Oct 20, 2008
….and they generally don’t actually follow through…
BC
Bart_Cross
Oct 20, 2008
Then they come back to say ‘Photoshop sucks… I’ll never use it again’ and then we ignore them πŸ˜‰
JH
Jeff_Holmes
Oct 23, 2008
As far as I know whining never solved any technical issues with Photoshop.

Of the thousands of posts here, one that doesn’t deal with the technical aspects of Adobe’s product isn’t exactly significant. Like it or not, discussion boards are in part, cultural. When I read someone’s post saying "Adobe sucks", that’s not constructive, useful or appropriate and my post was directed to those who feel the need to express themselves that way. It’s disruptive and serves no purpose other than to allow the emotionally immature to vent.

Some even complain about being asked not to complain. WTH is that?

I don’t make a habit of these posts, so inappropriate? Nooooo. Only whiners would be offended by this and frankly, asking for changes in bad habits isn’t an emotional plea, it’s simply practical, logical and necessary.

Photoshop CS4 is an excellent release. It’s only been out for a week. Give them a chance to respond to intellectually-oriented feedback instead of complaints. A constructive attitude makes for a much more efficient and effective forum.
CF
chris_farrell
Oct 23, 2008
…..where is that ‘ Adobe Sucks ‘ post ? I haven’t seen such a thing here recently.
BC
Bart_Cross
Oct 23, 2008
…. it’s probably in the archives somewhere.

Just got my CS4 Master Suite, finishing off a job so I can install it.
BC
Bart_Cross
Oct 23, 2008
Well it’s installed and PSCS4 is absolutely stellar. Boom-chicka-boom-boom-boom. It runs way faster than CS2.
JJ
John Joslin
Oct 24, 2008
I like the 2sec start up!

…. and Bridge is instant. πŸ™‚
BC
Bart_Cross
Oct 24, 2008
Yeah, Bridge CS3 really sucked, it kept falling over so I went back to the previous version. CS4 is a big improvement, although…….
JJ
John Joslin
Oct 24, 2008
On my Vista 64 installation the Help menu or F1 goes straight on line, ie there is no Help file installed on disk. Is this normal?
BC
Bart_Cross
Oct 24, 2008
JJ: Seems this is the new way of "helping". What if you are on an ‘offline’ workstation?

Honestly, this is better than the stupid .zip versions of help they had that took so long to extract and could pick up any font on your system at random.
JJ
John Joslin
Oct 24, 2008
OK, so it’s normal.

What if you are on an ‘offline’ workstation?

I suppose you have to copy the PDF version to disk.
BC
Bart_Cross
Oct 24, 2008
Yes, but then F1 wouldn’t be helpful.
JJ
John Joslin
Oct 24, 2008
Nope. πŸ™
BC
Bart_Cross
Oct 24, 2008
Damn, now I’ll have to read a book.
SG
steve_guilhamet
Oct 24, 2008
John and Bart,

A local copy of Help is installed. If you are offline, or have no connection than it will fallback to that location. Of course this is static info and the online version has the added benefit of ongoing comments\corrections. (A quick way to see this is to unplug your ethernet connection.)

I’m not sure if you can change the behavior so that F1 always goes to the local location but I’m looking into it. Another thing you could do is create a script that launches a browser and opens the local file. Then reassign F1 to execute that script.
BC
Bart_Cross
Oct 24, 2008
Steve: I noticed that the Master Collection does not appear to have PDF versions of user guides. I find that they are a good way to acquaint yourself with a new application. Did I miss something?
SG
steve_guilhamet
Oct 25, 2008
Hi Bart,

I don’t know if PDF versions are part of the install, but I don’t think so. The installed help files I see for Photoshop are html.

If you have the DVD media, take a look at the Extras outside the installer disks. I haven’t seen any media so I can’t say with certainty what’s there.

If you used the download option, then you probably have to go to the online help for each point product and download the PDF version (look on the far right of the Community landing page). BTW, take a look at the new Community Help system if you haven’t already.

There’s also some very nice resources on Bridge Home if you haven’t looked. Launch Bridge and then click on Bridge Home in the Favorites panel.
JJ
John Joslin
Oct 25, 2008
Thanks for the clarification Steve.

I don’t find it a problem. In the early days it’s not a bad thing to land on the community page, to see what’s going on in the brave new world of CS4. And the ability to comment on the help pages is a good idea (although you might regret it! πŸ˜‰ ).
BC
Bart_Cross
Oct 25, 2008
Steve: Looked all over but didn’t find them. I appreciate how the help files work, but they answer one particular question in isolation. The User Guides were a good overview of the product, particularly if they are a new product for the purchaser.
JH
Jeff_Holmes
Oct 27, 2008
Bart,

I found the full PS CS4 PDF manual hidden in plain sight on the photoshop help web page.

<http://www.adobe.com/support/photoshop/>

If you look in the upper right corner next to the google bar there are 2 PDF’s – one for PS and one for Bridge.

They’re called:

Photoshop help (printable)
Bridge help (printable)

Jeff
BC
Bart_Cross
Oct 27, 2008
Jeff: So I guess I’ll have to hunt for the rest of them too, I got the Master Collection. At least I know how to look.

Master Retouching Hair

Learn how to rescue details, remove flyaways, add volume, and enhance the definition of hair in any photo. We break down every tool and technique in Photoshop to get picture-perfect hair, every time.

Related Discussion Topics

Nice and short text about related topics in discussion sections