Unfair Upgrade policy

BW
Posted By
BrentH_Williams
Oct 23, 2008
Views
361
Replies
7
Status
Closed
Adobe upgrade policy is unfair. I can not upgrade Photoshop CS3 to CS4 because I purchased it in a collection, Design Standard. I have to upgrade the whole set @ $500. I do not use Illustrator or InDesign and do not want to upgrade them. In this economy people are concerned about their spending. Why should consumers have to pay for the things that they do not use? I purchased the collection because I wanted Photoshop and try the other applications. I was unaware that I would have to upgrade all applications to remain current. I am stretching my budget by trying to spend $200 (actually $199 – common deceptive sales tactic) on upgrading to Photoshop CS4.
In these tough economic times Adobe should be making a difference NOT a killing. Thanks for listening.
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BL
Bob Levine
Oct 23, 2008
But you had no problem buying the suite at a steep discount to the individual apps.

I’m sorry you feel this way, but this topic has been discussed to death. The suite is deeply discounted but the price you pay for that is an all or nothing at all upgrade.

Bob
JT
John_T_Smith
Oct 23, 2008
Since this is a user to user forum and not Adobe support, all you are doing here is venting… not talking to Adobe

For that, try <http://www.adobe.com/cfusion/mmform/index.cfm?name=wishform>
BW
BrentH_Williams
Oct 23, 2008
I’m not sure if you can call $1,700 a steep discount if you add up individual applications they come to $2,000. That’s $100.00 per application ($600 vs $700). If I would have purchased Photoshop as a point purchase it would save me $300.00 per upgrade for things that I do not use.

Yes,It WAS hard to make my initial investment in Adobe software. Maybe your business isn’t affected like mine is but $300 to upgrade all the applications (that I do not use) takes food from my family’s mouth.

I understand that I am just venting to users and that Adobe doesn’t care about me or my business. Adobe has closed my case, so now I have to fight them just to get my $199 back from my credit card for the upgrade that I can not use.

No compassion? Try walking in my shoes.
CC
Chris_Cox
Oct 24, 2008
Just call Adobe customer support – lots of people buy the point product updates instead of the suite updates by mistake.

Just remember that if you buy the suite: you bought the suite, not a bunch of individual products.
T
TKDS
Oct 24, 2008
On Oct 23, 4:50 pm, wrote:
Adobe upgrade policy is unfair. I can not upgrade Photoshop CS3 to CS4 because I purchased it in a collection, Design Standard. I have to upgrade the whole set @ $500. I do not use Illustrator or InDesign and do not want to upgrade them. In this economy people are concerned about their spending. Why should consumers have to pay for the things that they do not use? I purchased the collection because I wanted Photoshop and try the other applications. I was unaware that I would have to upgrade all applications to remain current. I am stretching my budget by trying to spend $200 (actually $199 – common deceptive sales tactic) on upgrading to Photoshop CS4.
In these tough economic times Adobe should be making a difference NOT a killing. Thanks for listening.

I fully agree with you. I own a training center where we teach nearly all of the Adobe master collection. We teach people so they will buy their product. We opened our doors in June. Bought 13 versions of the MC in July. Was finally able to teach a class in September. We missed the free upgrade by 2 weeks. We are extremely affected by the economy. Training budgets are one of the first to go. I’m very disapointed in Adobe’s support. My heart is in graphics but my mind is thinking I should have stayed with Microsoft training.
JH
Jason_Haynes
Oct 24, 2008
I purchased the collection because I wanted Photoshop and try the other applications.

If you just wanted to try Illustrator and Indesign, why didn’t you opt for the 30 free trial that Adobe offers?
C
Curvemeister
Oct 24, 2008
The most constructive thing you can do is call Adobe and see if they will let you get back on board the Photoshop only upgrade path.

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