Photoshop CS2 constantly crashing

MR
Posted By
Merlin_Reeves
Oct 26, 2008
Views
274
Replies
6
Status
Closed
I am having a very strange issues with CS2 at the moment, out of nowhere the program seems to be crashing every hour or so. Sometimes the menues will just stop working (while the tools work fine) other times it will crash to desktop with the following error in the event viewer:

Faulting application photoshop.exe, version 9.0.0.0, faulting module ntdll.dll, version 5.1.2600.5512, fault address 0x0000120e.

(googled this without much luck, closest i got was a virus but this is a clean install and i have already ran a hijackthis scan, avg and adaware scan which all came back clean)

I have also tried changing the swapfiles for windows to a 2nd drive to see if it was a paging issue.

All drives have been checked for errors and defraged.

The pc spec is as followes:

Dell precision 530mt
2 xenon 2ghz cpus
1gb ram
windows xp pro sp 3

Any advice will be greatly recieved, thanks

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DM
dave_milbut
Oct 26, 2008
tried resetting the preferences per the FAQ?
MR
Merlin_Reeves
Oct 26, 2008
Yes have tried that, to make sure i have done it again and it stil is doing the same as before.
MR
Merlin_Reeves
Oct 27, 2008
Anyone else offer any advice on this matter as it is quite urgent i get this issue sorted?
DM
dave_milbut
Oct 27, 2008
k, closest i got was a virus but this is a clean install and i have already ran a hijackthis scan, avg and adaware scan which all came back clean)

I think that means to reinstall the app (photoshop). what concerns me is that ntdll.dll is an important system file. hoping you don’t wind up having to do a full format/system install to solve your problem. start with photoshop, and apply any patches. also make sure windows is fully patched via windows update…
MR
Merlin_Reeves
Oct 27, 2008
Thanks for your help Dave.

Unfortunatly I have already tried the reinstall of photoshop, as you can imagine its one of the first things i tried.

Going to try cs3 to see if thats more stable, if not then its a reprep on this system unless anyone has any thing else left to try?
DM
dave_milbut
Oct 27, 2008
sorry.

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