Photoshop CS4 opengl crapness

K
Posted By
Koogle
Oct 26, 2008
Views
1129
Replies
29
Status
Closed
Having followed adobes crap support docs on this issue
* **************************** "3. Update your GPU drivers and then turn on Enable OpenGL Drawing.
If Photoshop crashes or disappears because of a GPU problem, it turns off Enable OpenGL Drawing and it writes a flag file in the preferences folder, called GPUinitcrashed. The next time you open Photoshop, this warning displays: "Photoshop has encountered a problem with the display driver, and has temporarily disabled GPU enhancements. Check the video card manufacturer’s website for the latest software. GPU enhancements can be enabled in the Performance panel of Preferences."

Download the most recent version of your display driver from the display card manufacturer’s site (Windows) or check to see if there’s an operating system update (Mac OS).

Important: If you turn on Enable OpenGL Drawing before you update your driver, then Photoshop uses the old display driver again. If the driver wasn’t updated, then Photoshop fails again. If you do not turn on Enable OpenGL Drawing, then the GPU won’t be accessed and Photoshop does not fail.
* **************************

How to Improve Photoshop Performance

Learn how to optimize Photoshop for maximum speed, troubleshoot common issues, and keep your projects organized so that you can work faster than ever before!

CF
chris_farrell
Oct 26, 2008
calm down!!

Did you install the videocard drivers properly?

Uninstall current drivers

reboot in vga mode

install new drivers

reboot
DM
dave_milbut
Oct 26, 2008
I can’t even read your posts because they’re so full of cursing i can’t take you seriously. grow up and post in a professional manner if you expect professional help.
K
Koogle
Oct 27, 2008
yes installed gfx drivers properly…

I don’t see how hdd setup is affecting this issue.. either way PS has tons of free space available.. and I have my hdd’s mostly partitioned.

So why is PS being buggy and it seems like really crap development if you ask me.. specially when it decides it disable something and force me to enable it again it because it does WORKS.. PS seems to think It has to disable the feature when I close the app…
BC
Bart_Cross
Oct 27, 2008
Could be that you’re on XP, but hey, ignore the obvious and blame the product.
K
Koogle
Oct 27, 2008
haha… that must be the professional help that last noob was talking about then.
BC
Bart_Cross
Oct 27, 2008
Hey Bob: How about giving Koogle a yellow card and tell him he’s off the field if he doesn’t grow up?
CF
chris_farrell
Oct 27, 2008
Koogle, something is wrong with your set-up.

CS4 works perfectly for me after I clean installed everything.

I have my hdd’s mostly partitioned

How many drives and what do you use them for?

i.e

C: system and programs
D: Data
E: PS Scratch
F: Page File & Secondary back up
G & H: external backs-up drives

Probably won’t have a direct effect on your gpu ( as it’s not working ) but your images will be cached in the scratch disk. If you use partitions you cannot write data in two locations at the same time. This can cause issues.
W
wings
Oct 27, 2008
Here are some other comments Koogle made in other 2 threads:

– yes just another reason why floating document mode in CS4 is shit.. – I too notice this delayed laggy shit movement
– do you think the problem could be Adobe and the lame Photoshop release and perhaps not someones powersupply jeesh ffs
– its no wonder adobe gets with away such shity improvements year in, year out.. – they making floating document mode extra shit
– not to mention the new theme looks like complete and utter dogshit – friggin adobe noobs.
– I just can’t believe how lame Adobe are
– to use the now shit floating document mode
– course those are crap,
– lets not get into the flakey shit opengl support and functionality. – I hope you don’t agree with that sort of noobshit workflow mechanic?!?!

Troll alert!
PO
Pimco_Online_Merchandise
Oct 28, 2008
Are you having any other problems with CS4 besides the error message; poor performance, crashing?

I’m concerned about this, I’d like to upgrade to CS4 but I have a Nvidia card
ND
Nick_Decker
Oct 28, 2008
Pimco, other people with nvidia cards are having no problems. Some with ATI cards (me) are having problems. I think your best bet is to download the trial and give it a whirl on your system.
F
Freeagent
Oct 28, 2008
The latest nVidia update for 8000 series cards is dated oct 15 (for Vista 64). That’s not two full weeks ago. It’s probably safe to say that a lot of people who claim to have "the latest drivers" haven’t really bothered to check in a while.
CC
Chris_Cox
Oct 28, 2008
The problems are different for different models of card. NVidia and ATI are both working hard to fix the bugs and get out updated drivers. But don’t assume that they know about your problem on your card – contact them and make sure they have all the details they need to find and fix the bugs.
K
Koogle
Oct 29, 2008
When I say I have the latest gfx drivers.. I mean the LATEST 180.43 currently … "It’s probably safe to say that a lot of people who claim to have "the latest drivers" haven’t really bothered to check in a while. " … so you can take that nonsense back.

anyway for the past day PS hasn’t brought back the opengl prompt saying its disabled itself… course the day before that even though I was using the same gfx drivers it would forget I had turned on acceleration, and on next app relaunch I’d get that prompt. So I’m just hoping it stays on this time and doesn’t bother me again, course if upgrade the gfx drivers I’m sure it will disable itself again and I’ll be back to the useless PS preferences dialog to enable it.

Chris Farrel.. its def not an issue to do with my hdd setup or partition setup.. i know what you’re saying, but scratch disks and disk i/o is not the issue here.. its Photoshop CS4 and it has some issues caused with this opengl implementation and GUI change, maybe its also to do with Nvidia they’ve been known to be slackers for fixing application bugs.. if it ain’t a game they don’t seem give shit I mean they are more likely to have hoards of gamers pissed off at there new game not working than adobe users who don’t seem to have a clue when something isn’t working or a way of pinpointing the problem.

Bart Cross – grow some balls.. and instead of playing cry baby.. you leave some crap response about XP being the problem!! you’re blaming an OS that has run Photoshop CS3 absolutly fine without any floating doc lag or opengl disabling itself on app close! and don’t at all think that perhaps CS4 that has a new graphics system is perhaps has some issues? you must be one stupid fanboy. I wonder what your OS of choice is.

Pimco- delay as much as possible or try get CS3, CS4 is a doozy, no doubt CS5 might be better.. heck you might even get the rest of the features they held back from this release 😛 like they give you alt+rmb left/right to adjust brush size..but wtf happened to adjusting brush hardness.. pfff Adobe idiots.. that might get added next 18months where you’ll be able to alt+rmb up&down to adjust brush hardness or let alone any other brush dynamics.. well done adobe.. thanks for stringing out the features.

And I’ve heard many other CS4 users complain about the poor opengl performance.. and not just in Photoshop .. AFX .. heck even Soundbooth has been known to have gfx glitches.. and moving floating documents does display a lag, not when you’re moving but initialy as you grab hold of that floating docs titlebar.. never happened with PS CS3.

Wing.. you must be my new fan 🙂 to go out and collect all those quotes well done. I enjoyed reading them
WE
Wolf_Eilers
Oct 29, 2008
… like they give you alt+rmb left/right to adjust brush size..but wtf happened to adjusting brush hardness …

Kooky Koogle needs to calm down. You can control hardness by Shift+Alt drag.

Read this: <http://www.jkost.com/pdf/photoshop/cs4/PSCS4ButWait.pdf>
SG
steve_guilhamet
Oct 29, 2008
"like they give you alt+rmb left/right to adjust brush size..but wtf happened to adjusting brush hardness"

Try alt+shift+rmb left/right to adjust brush hardness.
F
Freeagent
Oct 29, 2008
so you can take that nonsense back

OK, I will. But you’re not making a lot of friends here with the general tone of your posts. You’re only getting back as much as you put in.
JJ
John Joslin
Oct 29, 2008
Koogle, you’re the sort of user that this forum can do without. A person can be highly critical without being crude or insulting to other users.

And nothing looks more stupid than a ranter who has got his facts wrong.

Grow up!
BC
Bart_Cross
Oct 29, 2008
Koogle: Get a grip, just so you have something not to care about:

I have been using computers for graphic work since 1979.

I worked with custom graphics software since 1977.

I built my first computer system in 1989.

I have been using Photoshop since 1991.

I have been on these forums since 1995.

I built my first dualie in 1997 with Windows NT and have only used NT based OSes since. My systems blew the doors off Macs.

I got lotsa’ balls, punk.
K
Koogle
Oct 29, 2008
so back to previous issue.. yes photoshop brought up the opengl error notice again today… and has once again disabled acceleration.. same gfx drivers.. what is up with this? its ridiculous.

as for adjusting brush hardness.. well I didn’t know about the shift modifier.. anyway of changing these key modifiers? maybe predictive directional adjusting would have been better than having to hold down another key.
P
PECourtejoie
Oct 29, 2008
Again:

But don’t assume that they know about your problem on your card – contact them and make sure they have all the details they need to find and fix the bugs.

It is not because Photoshop has symptoms of issues that it is the cause of the issues.

FYI:

Be nice. Please refrain from posting both inappropriate language and content on Adobe’s Online Forums. Personal attacks and insults are never appropriate.

Excerpted from: <http://www.adobe.com/support/forums/guidelines.html>

Or you might get kicked out, and not be able to resolve the issues you are experiencing. There are two Adobe Engineers posting in this thread, so please correct your language.
DM
dave_milbut
Oct 29, 2008
someone should clean up the thread title too…
CF
chris_farrell
Oct 30, 2008
I’m surprised people are still posting on this thread…..no excuse for bad language.
JJ
John Joslin
Oct 30, 2008
I’m surprised people are still posting on this thread…..

You just did!

Oooops! So have I! B)
CF
chris_farrell
Oct 30, 2008
D’oh 🙂
GC
graham_calhoun
Jan 8, 2009
Hi y’all,

OK, I’ve been looking around for a solution to this problem, and this seems to be the best thread I’ve found (believe it or not).

I’ve just installed CS4 and am having an awful time with Photoshop. I am using a GTX 8800 video card, which should be able to handle openGL easily, and am running XP 64bit. I have uninstalled the older video driver, rebooted in VGA, installed the latest driver etc. etc. After pulling my hair out, I finally found the GPUinitcrashed file in the "Adobe Photoshop CS4 Settings" folder located in: x:\Documents and Settings\usernam\Application Data\Adobe\Adobe Photoshop CS4\Adobe Photoshop CS4 Settings.

After deleting that file, I thought I was home free. After rebooting… at last… no openGL error message when I opened P’shop. But going in to the preferences section, The Enable OpenGL Drawing is still grayed out! ARRRGH! Someone help me before my brain explodes!

Photoshop in it’s present state is abysmal! Don’t get me wrong, I’ve used P’shop for years and absolutely love it! But responsiveness is in the crapper, artifacts all over the screen, menus not displaying correctly… yikes! I’m going crazy!

Thanks!

Graham
GC
graham_calhoun
Jan 8, 2009
OK! I’m off to a start! I found this page: < http://kb.adobe.com/selfservice/viewContent.do?externalId=kb 405064&sliceId=1>

Where a fix for "older" GPU’s are addressed. "Crashes occur, Photoshop CS4 won’t open, or some features are slow and OpenGL is unavailable" is the name of the page. Excuse me, my GTX 8800 with 700+ megs of RAM is an "OLDER" GPU!! Sheesh! 🙂

But anyway, I went straight to Solution 2 Allow Old GPUS. Well, I can now at least activate OpenGL.

Already, on cursory glance, I still see some artifacts upon open as a thin line cutting through the headings at the top of the program (File, Edit etc).

If this works (or if it doesn’t) I’ll let you know.

Graham
DE
David_E_Crawford
Jan 8, 2009
< http://kb.adobe.com/selfservice/viewContent.do?externalId=kb 404898&sliceId=2>

This will tell you that XP 64 is not supported. However, someone may correct me on this, there may be a posting that lists a registry edit somewhere that may help. I just cannot remember where I seen it. Been a while……..
B
BJNicholls
Jan 8, 2009
Well I’ve been having issues with my Nvidia card in my older workstation and EVGA support gave me a suggestion I haven’t seen here. Adobe apparently harbors a fantasy that a few OpenGL issues with Photoshop will be noticed over the vast flood of gaming issues that constitute ATI’s and Nvidia’s support traffic and forum posts.

If you’re installing new drivers or installing new cards with new drivers, there can be driver components that aren’t updated or removed via the standard installation routines. I got pointed toward two tools: Driver Cleaner.net and Driver Sweeper. One’s freeware and the other cost $10. I’m sure there are other similar tools. Now that Photoshop users are using GPU power, we get to discover the joys of cleaning out registry items that can’t be deleted via regedit using specialized utilities. Try the freeware Driver Sweeper first and see if it finds old drivers to clean from your system: <http://www.guru3d.com/category/driversweeper/>
Driver Cleaner.net may be able to identify different driver deadwood.

I found remnants of my old Matrox drivers and a driver for a previous ATI card and cleaned them off the workstation. Unfortunately, the Nvidia card in my older workstation still has extremely slow 2D line drawing performance after the exercise. Could be the card is bad and EVGA support will authorize an RMA when I’m ready to deal with it. I’ve been building a new Core i7 box with a more powerful Nvidia card so I haven’t had time to settle the card issue on the old system.

So in addition to the "latest drivers" and Adobe’s other troubleshooting tips, consider driver installation problems and even possible hardware problems if you’re having GPU issues. And don’t forget the comments in this forum that Vista works better with Photoshop CS4 (Vista virtualizes the video adapter/memory). There’s no end to the potential fun!

BTW, my new machine runs Vista Ultimate x64, Core i7, 12GB RAM, SAS RAID boot drives, a Velociraptor scratch drive, and an EVGA Geforce 260 card with 1GB onboard memory. The PS CS4 hand toss action still has a stutter but I’m convinced that’s as good as it gets, at least with my monitor’s 2560 x 1600 resolution.
CF
chris_farrell
Jan 8, 2009
xp64 doesn’t support gpu acceleration, although there’s a work around, it’s a 50//50 toss up if it works ( it would appear ).

My 8800 gts 640mb is smooth in CS4 – But all I run on my workstation is PS CS4. Keeping my workstation offline with a minimal programs installed set-up works for me in this respect.

How to Improve Photoshop Performance

Learn how to optimize Photoshop for maximum speed, troubleshoot common issues, and keep your projects organized so that you can work faster than ever before!

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