CS3 installs, but freezes when I attempt to load it (no splash screen… just loads forever)

BB
Posted By
BJARNE_BLUME
Nov 10, 2008
Views
403
Replies
4
Status
Closed
Hi Everyone,

Problem Solved Yeah!!!

~~~~ Problem: Adobe CS3 Master Collection Installs, but the applications don’t run, but are running in a process, or displays and hangs and does not allow for Activation. ~~~~

This has been an issue for me with my dual Quad Core Xeon system for over a year. I believe that it has to do with RAID configurations and an improper pointer to the operating system for activation. I am using Vista 32 with SP1. The majority of Adobe support took me through literally weeks of pain. Unfortunately, I did not talk to Sarah!!!!

The above works and is posted again below!!!!!!!!!!!!!!!!!

1) Go to administrative tools within the control panel and go to Services. Within Services find FLEXnet Licensing Service and start it, if it is not already started.

2) Go here:
< http://kb.adobe.com/selfservice/viewContent.do?externalId=kb 401528>

Install the patch (I know it says it’s for Reader and for Vista only but this is false. It works for many apps within the Adobe suite and is compatible with XP). If you press CTRL+ALT+DEL and go to the Processes tab you should see that FNPLicensingService.exe is now running.

3) Start up any application other than Adobe Acrobat. You should be prompted with an activation screen. Enter your serial and activate the package online. CS3 should now be functinal.

THANK YOU AGAIN "SARAH AT ADOBE" FOR ACTUALLY CARING AND YOUR KNOWLEDGE THAT GAVE YOU THE ABILITY TO ACTUALLY HELP. I WISH I COULD THANK YOU PERSONALLY. I HAVE SPENT LITERALLY OVER 90 HOURS WITH OVER 15 CALLS TO ADOBE WITH NO RESULTS.

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DM
dave_milbut
Nov 10, 2008
wonder if this should be made into a FAQ

dave
TM
Travis_Marble
Mar 3, 2009
anyone have any luck with the solution above, I tried it on vista and it did not work for me. any ideas?
TM
Travis_Marble
Mar 3, 2009
Just an update I am using vista x64 and I think the patch is different or at least did not work. I really wish adobe had better fixes for this, I wonder why adobe is ignoring this issue.
DM
dave_milbut
Mar 3, 2009
maybe you should start a new thread travis, list your exact problem, what you’ve tried to fix it, and what you machine and software specifics are…

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