CS4 Eraser Won’t Work

SS
Posted By
Susan_Sherman
Nov 19, 2008
Views
1020
Replies
9
Status
Closed
Help! I just upgraded to CS4 on a WinXP Pro sp3 platform. I am attempting to work on a photo, but my eraser tool doesn’t seem to be working.

I have the correct layer selected, opacity and flow are both set for 100%, and the brush size is adequate for me to see (what should be) the results.

What on earth am I doing wrong? I have worked PS for YEARS and never encountered anything like this before?!?

Thanks in advance for your help!

Susan
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WE
Wolf_Eilers
Nov 19, 2008
Is there a hidden selection active? Use Ctrl+H to reveal the selection or Q to bring up the quick mask.
DM
dave_milbut
Nov 19, 2008
or move the stylus away from the tablet when using the mouse and vice versa…
SS
Susan_Sherman
Nov 19, 2008
Wolf, nothing hidden.

Dave, mouse is away.

I can see the brush tool, and it moves on the screen image as I direct. But nothing disappears! It’s as though the tool is defective somehow.
DM
dave_milbut
Nov 19, 2008
so you’re using a stylus? are you using the right end? (ya. stoopid question. :)) can you save and restart photoshop? see if that clears it up…

maybe even reboot with the tablet unplugged, then restart again with it plugged in. let the os re-recognize it…

what brand of tablet? latest drivers installed?
SS
Susan_Sherman
Nov 19, 2008
Oh, and here’s one other piece of info that might help. When I change the mode to "block" or "pencil" it works fine. But, in "brush" mode it won’t work at all.

If I wasn’t so stressed, it might be amusing. :-O
SS
Susan_Sherman
Nov 19, 2008
Dave,

The computer is brand new as of last Friday with everything being a fresh install with all the latest drivers and updates. It is a Wacom Intuos tablet. Don’t worry, I’m not offended by the "right end" comment. And yes, I am using the correct end.

Like I said, I can see the tool indicator moving across the image exactly where I am trying to erase…it’s just that nothing actually erases!

So far, I have closed and restarted PS, rebooted the entire system, and unplugged and plugged in the tablet. And, the problem is not specific to this image file. The "brush" mode does not work on any image with the "eraser" tool selected.

It’s a conundrum wrapped in a mystery tied with an enigma.

Susan
JJ
John Joslin
Nov 19, 2008
Try resetting the eraser tool from its drop-down menu.

No help? Try resetting the brush tool from its drop-down menu. Or go into the brushes Panel and experiment with toggling shape dynamics.

No help? Unplug the Wacom and check the behaviour without it.
SS
Susan_Sherman
Nov 19, 2008
Thanks! I’ll give this a try. I’ll be off-line in meetings until tomorrow mid-morning but I’ll let you all know what the outcome is then.
M
michael
Nov 20, 2008
I had the same trouble. Called Wacom and discovered I needed to turn off pressure for opacity for the eraser. I also had the same problem with the clone and healing tools. Eraser would only erase a very tiny area no matter the size of my brush. After turning off the pen pressure for opacity…all worked well!

"John Joslin" wrote in message
Try resetting the eraser tool from its drop-down menu.

No help? Try resetting the brush tool from its drop-down menu. Or go into the brushes Panel and experiment with toggling shape dynamics.
No help? Unplug the Wacom and check the behaviour without it.

Must-have mockup pack for every graphic designer 🔥🔥🔥

Easy-to-use drag-n-drop Photoshop scene creator with more than 2800 items.

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