Photoshop CS4 Install Failure

P
Posted By
plst
Nov 22, 2008
Views
283
Replies
3
Status
Closed
CS4 just won’t install. I get the fatal exception blue screen once it begins installing the Adobe Media Player. The error, once Windows (Vista 32-bit), reboots says the following:
————————————
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.0.6001.2.1.0.256.6
Locale ID: 1033

Additional information about the problem:
BCCode: 1000008e
BCP1: C0000005
BCP2: AA546703
BCP3: C2303C70
BCP4: 00000000
OS Version: 6_0_6001
Service Pack: 1_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\Mini112108-04.dmp
C:\Users\Paula\AppData\Local\Temp\WER-53367-0.sysdata.xml C:\Users\Paula\AppData\Local\Temp\WER5781.tmp.version.txt ————————————

I’ve never had an install problem before. I have CS2 and CS3 still installed. I installed it as Administrator, per the instructions, but it didn’t seem to matter. I do everything as the Admin anyways. I looked for those 3 files mentioned in the error, but they are nowhere to be found and I have system files visible. I’ve not called tech support yet, hoping to avoid that. If this looks familiar to anyone, I’m listening very intently! 🙂 Here are two links with snaps of the install window and the fatal exception window, which is a bit blurred, sorry.

<http://www.studioreflections.com/temp/snapshot_%20001.jpg> <http://www.studioreflections.com/temp/snapshot_%20002.jpg>

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M
Mylenium
Nov 22, 2008
Please remove Adobe AIR and Adobe Media Player before installing. They create separate entries in your "Add or Remove Programs" list and need to be removed manually. There is a known condition, where older versions of AIR will prevent a successful install. You can also exclude all such components (AIR, AMP, Drive, Acrobat.com) by choosing a custom install. This should definitely work.

Mylenium
PS
Paula_St._Peter_-_Travis
Nov 22, 2008
Mylenium,

Many thanks for your help. It’s installed and appears to be running fine! 🙂

Paula
DM
dave_milbut
Nov 22, 2008
nice call mylenium!

-dave the impressed! 🙂

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