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283
Replies
3
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Closed
CS4 just won’t install. I get the fatal exception blue screen once it begins installing the Adobe Media Player. The error, once Windows (Vista 32-bit), reboots says the following:
————————————
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.0.6001.2.1.0.256.6
Locale ID: 1033
Additional information about the problem:
BCCode: 1000008e
BCP1: C0000005
BCP2: AA546703
BCP3: C2303C70
BCP4: 00000000
OS Version: 6_0_6001
Service Pack: 1_0
Product: 256_1
Files that help describe the problem:
C:\Windows\Minidump\Mini112108-04.dmp
C:\Users\Paula\AppData\Local\Temp\WER-53367-0.sysdata.xml C:\Users\Paula\AppData\Local\Temp\WER5781.tmp.version.txt ————————————
I’ve never had an install problem before. I have CS2 and CS3 still installed. I installed it as Administrator, per the instructions, but it didn’t seem to matter. I do everything as the Admin anyways. I looked for those 3 files mentioned in the error, but they are nowhere to be found and I have system files visible. I’ve not called tech support yet, hoping to avoid that. If this looks familiar to anyone, I’m listening very intently! 🙂 Here are two links with snaps of the install window and the fatal exception window, which is a bit blurred, sorry.
<http://www.studioreflections.com/temp/snapshot_%20001.jpg> <http://www.studioreflections.com/temp/snapshot_%20002.jpg>
————————————
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.0.6001.2.1.0.256.6
Locale ID: 1033
Additional information about the problem:
BCCode: 1000008e
BCP1: C0000005
BCP2: AA546703
BCP3: C2303C70
BCP4: 00000000
OS Version: 6_0_6001
Service Pack: 1_0
Product: 256_1
Files that help describe the problem:
C:\Windows\Minidump\Mini112108-04.dmp
C:\Users\Paula\AppData\Local\Temp\WER-53367-0.sysdata.xml C:\Users\Paula\AppData\Local\Temp\WER5781.tmp.version.txt ————————————
I’ve never had an install problem before. I have CS2 and CS3 still installed. I installed it as Administrator, per the instructions, but it didn’t seem to matter. I do everything as the Admin anyways. I looked for those 3 files mentioned in the error, but they are nowhere to be found and I have system files visible. I’ve not called tech support yet, hoping to avoid that. If this looks familiar to anyone, I’m listening very intently! 🙂 Here are two links with snaps of the install window and the fatal exception window, which is a bit blurred, sorry.
<http://www.studioreflections.com/temp/snapshot_%20001.jpg> <http://www.studioreflections.com/temp/snapshot_%20002.jpg>
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