Droplets not working PS CS4

RB
Posted By
Rob_Baldwin
Nov 24, 2008
Views
1502
Replies
3
Status
Closed
I have created droplets for Noiseware actions in PS CS4. When I try to run the action either by dropping images directly onto the droplet on the desktop, or by trying an export action from Lightroom (which is what I really want to do), I get a Microsoft Windows pop up box with the message "Adobe Photoshop Droplet has stopped working".

I have also tried changing the compatibility of the droplet to run as administrator, I then get a different error message, which says, "Droplet couldn’t communicate with Photoshop".

Have also tried creating droplets for other simple actions other than Noiseware, with the same results.

Any advice much appreciated.

Rob

Dell XPS420 Quad Core 2.4Ghz, 4GB RAM, Windows Vista 32-bit SP1, PS CS4 and Lightroom 2.1
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RB
Rob_Baldwin
Nov 25, 2008
I contacted Adobe UK Techical Support, and thanks to a very helpful guy there, the problem has been fixed! The steps taken to resolve the problem were as follows:

1. Renaming the CS4 preferences folder to ‘.old’ – This is located at C:\Users\<username>\Appdata\Roaming\Adobe\Photoshop CS4\Adobe Photoshop CS4 Settings. Apparently uninstalling and reinstalling PS does not affect this folder, so by renaming it, it forces PS to create a new one.

2. Turn off Vista User Account Control

3. Create a new user account (administrator level) & Restart

4. In the new user account, Open PS and create a new droplet to the desktop

5. Tested the new droplet by dropping an image onto it – It now works.

6. Logged off (specifically told not to use switch user), and logged back on with normal account.

7. Created a new droplet in PS onto the desktop – It now works when you drop an image onto it.

8. Turned Vista User Account Control back on, and retested OK.

According to Adobe these steps resolve quite a number of different issues with Vista and PS. He put it down to a ‘permissions’ issue with Vista.
BT
Brian_Tao
Nov 26, 2008
Could an Adobe engineer comment on this (or point me to a thread or KB article where this issue has been properly addressed)? It makes no sense that creating a one-time droplet with an admin-level account would somehow "trigger" CS4 into creating working droplets with a non-admin account afterwards. What exactly is the problem with one process communicating to another process under Vista, when both are run at the same privilege level by the same user? UAC should not even enter into it.
RB
Rob_Baldwin
Nov 27, 2008
Brian, just to clarify, the orginal account the droplets were not working on was an administrator account, in fact, it was my only account in use. I am not sure whether switching UAC off made any difference to fixing the problem, but these were the instructions I was given by Adobe.

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