Error Code 4 with Nik Sharpener Pro 3.0

G
Posted By
G._B._Collins
Dec 2, 2008
Views
316
Replies
8
Status
Closed
When trying to use the Nik Sharpener Pro plug-in on a large file of 100 mb or more, I ultimately get an Error Code 4 pop up window and Photo Shop freezes up. Photo Shop completely locks up and usually requires a forced end program or hard reboot of Windows. The Nik GUI doesn’t completely load, the video windows are black or snow. Nik works okay most of the time on files under approx 100 mb. Purging memory in edit>purge doesn’t make any difference. Nik points at Adobe, of course.

Photo Shop CS4
Windows Vista 32 Home Premium
3 gigs DDR RAM
1 TB hard drive
Nvidia 8800GT w/512 mb video RAM

Thanks for your thoughts on this. Greg
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CC
Chris_Cox
Dec 2, 2008
Did you talk to Nik about their error?
HB
harold_berm
Dec 2, 2008
Perhaps this is a silly question, are you using the latest version 3.001 ?
G
G._B._Collins
Dec 3, 2008
Chris- I called Nik, they said it wasn’t a Nik software error code. They told me the only limitation the software has (demo and regular) is a 30,000 pixel per side maximum size. I’m way under that threshold.

Harold – I double checked, it’s the current version 3.001.

Adobe tech support wants me to uninstall photo shop and re-install making sure I’m doing it as administrator, I can’t remember if I just left clicked and installed the program or right clicked the installer program and ran as administrator. They say that’s 80% of their problems with PS CS4. Won’t I loose all stuff in Bridge though?

Hoping there’s another path to take besides re-installing…….
CC
Chris_Cox
Dec 3, 2008
What you describe is also not a Photoshop error. Can you get a screenshot and show us the error message?

The fact that the error occurs only when using the Nik plugin indicates that the problem is with the plugin.
G
G._B._Collins
Dec 3, 2008
Chris, this links to a screen shot of the error message. < http://webpages.charter.net/g.b.collins/error%20code%204.jpg>

A 97 megabyte, single layer file triggered this error during the processing stage. Sometimes this very file will not cause a problem. Larger ones will. Smaller files, 50 meg or so don’t seem to be a problem.

Thanks for looking.
Greg
CC
Chris_Cox
Dec 3, 2008
No way is that a Photoshop error dialog – from the app or a plugin. (we try to label our error messages)

That only leaves Nik’s code.
G
G._B._Collins
Dec 3, 2008
Copy that, thanks Chris!!
G
G._B._Collins
Dec 4, 2008
Nik software acknowledges they have a problem and are working on it.

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