Thanks for your reply.
I have been there, and got a number which should be usable on the next weekday.
What I would love to find is an e-mail address that I could use to send off a copy of what I’ve posted here. I might stand a better chance of getting through to someone.
When I see in various mesages on this forum that people are having problems with varous video cards, drivers, and things like that, I get quite concerned about what Adobe’s doing. I have had every version of Photoshop since 2.5. They all installed perfectly, with no trouble up to CS3. CS3 was a real headache, but I finally got it installed. CS4 won’t install at all.
Photoshop is the only program that has given me such problems in all my computer years. If I can’t resolve the CS4 issues, I’ll just have to stop going to the new versions – which will be very sad. Photoshop is a program that works magic. After many years of doing color print processing, and "editing" using a fine brush and watercolor "paints" digital editing is pure magic.
Ron
wrote in message
Start here: Adobe Support <
http://www.adobe.com/support>.
You know, the fact that you are having a problem copying the DVD to your hard drive would seem to indicate there is someting amiss with either the drive or the DVD. We’re talking about a simple data-to-data copy, something that has nothing to do with the install program per se. If you know for certain that your drive is OK, you may have a defective DVD from Adobe. You might check this by copying a known good commercial DVD (not one burned by the drive in question) to your F drive. Perhaps the CS3 DVD would be a good test.
Ron, that is why I posted the link. Follow it to the Customer Support Portal page. You can then submit you concerns directly to Adobe.
wrote in message
I’m having serious problems trying to install CS4.
snipe of good description of problem:
Ron,
I can’t give you any specific reason why CS4 won’t install for you but I can give you troubleshooting help. I have CS4 and Lightroom 2 loaded on this system running very similar hardware and had a few problems myself.
1. Minimize and isolate. Disconnect all USB or other external devices that may be connected to your RS232 or Parallel ports.
2. Download and install the latest video and Northbridge/Southbridge chip drivers from the nvidia.
3. Turn off any AV , firewall or other spyware detector software
4. Start > Run and type in msconfig to bring up the System
Configuration Utility. Select the "Startup" tab and click on the "Disable All" button then "Apply" then "OK"
5. Reboot
Now try installing CS4.
Still a problem – go to Safe Mode and try.
If the same problem persists then you may have to remove any option boards you might have installed. Be sure you have the latest drivers for all your hardware from the manufacturers site. If you have done any hardware driver updates from the MS Windows Update site – remove those drivers and install ones from the manufactures site. There are differences.
Also if the system is overclocked (motherboard, GPU) put the settings back to normal.
You have some good hardware and although CS3 ran well on your system, CS4 is more demanding – especially on video drivers and chipset drivers.
If you get it loaded and running okay, start turning things back on and test.
Bob S.
Footnote: 2 Gigs will work but it’s not high end any more Ron.
John,
I know that 2 GB is not high end anymore, but it was pretty high end 3 years ago. Hey, my first machine was 512 KB – and that was high end in 1986.
Ron
"John Joslin" wrote in message
Footnote: 2 Gigs will work but it’s not high end any more Ron.
I recognize that copying a DVD bears no relationship to installing CS4, and I’ve come to the same conclusion – it has to be a bad DVD.
I will contact Adobe when things open up tomorrow, and request a replacement DVD.
The install process was involving my C drive. The copy process was to my F drive. Since both failed, and my C drive checked out perfectly, it’s 99%+ that it’s a bad DVD.
And, I did copy a DVD to my F drive last week with no problems.
Ron
wrote in message
You know, the fact that you are having a problem copying the DVD to your hard drive would seem to indicate there is someting amiss with either the drive or the DVD. We’re talking about a simple data-to-data copy, something that has nothing to do with the install program per se. If you know for certain that your drive is OK, you may have a defective DVD from Adobe. You might check this by copying a known good commercial DVD (not one burned by the drive in question) to your F drive. Perhaps the CS3 DVD would be a good test.
Hi Wolf,
I have been there several times. And I registered my CS4 (Photoshop 11), and signed in. But I could not find a path to sumbit a "written" question, Things just seemed to go around in circles.
I am now fully convinced that my DVD is defective, and I want to get a replacement DVD. So tomorrow, I will call Adobe and hopefully can manage that.
Thanks for your help.
Ron
wrote in message
Ron, that is why I posted the link. Follow it to the Customer Support Portal page. You can then submit you concerns directly to Adobe.
Ron,
PLEASE, kill the autoquote.
Bob
Ronald,
My Plextor drive could not read the Photoshop DVD at all! Using the drive on my wife’s computer caused no problems so I was able to copy the files via my network.
Maybe you could find a friend and try on his computer and copy the files via an USB stick?
Ronald
Ronald,
Just a thought….
On your computer do you have any games installed that have starforce as a copy protection? There are a lot of people out in the gaming world that have plextor drives that they say were trashed by starforce copy protection. Same problems as you write about.
Starforce III: The Revenge of the Plextor.
(actually, that’s not funny! 😉 )
No, I play no games, nor have any installed
wrote in message
Ronald,
Just a thought….
On your computer do you have any games installed that have starforce as a copy protection? There are a lot of people out in the gaming world that have plextor drives that they say were trashed by starforce copy protection. Same problems as you write about.
That is a thought. I do have several other computers in my home, and I will give that a try.
If the Plextor cannot read the DVD, that would be pretty sad. When I built the machine, the Plextor 716A was a high end premium optical drive – so I installed two of them.
Ron
"Ronald Keller" wrote in message
Ronald,
My Plextor drive could not read the Photoshop DVD at all! Using the drive on my wife’s computer caused no problems so I was able to copy the files via my network.
Maybe you could find a friend and try on his computer and copy the files via an USB stick?
Ronald
Bob,
OK will do. Autoquote will not be used any more
I read your mesage last, so there are still autoquotes in some added replies from me.
Ron
actually, that’s not funny
Guess not. I just get nervous when I hear of yet another copy protection, and when I get nervous I start blabbering. It’s THE FEAR.
I had already tried both of the Plextor 716A drives in my main machine, and both had troubles reading the CS4 DVD.
So I tried your suggestion, and went to another machine, intending to copy the CS4 DVD to an external USB drive.
At first the copy started off fine, and within a few seconds, it noted "3 minutes remaining". But that number then was all over the place, ranging as high as 65 minutes. It appeared that there were sections of the DVD that were very difficult to read, or unreadable.
So I’ll call Adobe tomorrow, and get a replacement DVD. I didn’t think my Plextors were the problem, as I had installed several DVD programs in the past week or two that had up to 4+ GB of files on them, and they installed very smoothly.
There seem to be some negative comments below on the Plextors. But there was no elaboration, so I don’t know what problems people had.
Ron
sorry,
I had no idea people were so sensitive 🙂 lol
Yes, it was a crying shame to read about the DVD players/burners dying a slow death. I have a seperate computer for the simulators I dab in.
By the way, if anybody has removed/installed hardware there is a way to see what is not showing in device manager. Maybe everybody knows this anyways. This will work in vista:
This will show non-plug and play and devices that have been removed but still are in device manager but can’t see them: Just go to device manager, view menu, then click on show hidden devices.
Another way to show items, if this does not meet your needs or to force vista to show is to:
Start,
Type in cmd.exe then click the .exe file that shows and your command prompt will pop up. Better anyways!!
type in set devmgr_show_nonpresent_devices hit enter
type in cd\windows\system32 hit enter
type in start devmgmt.msc hit enter
Device manager should open click on View
Click Show hidden devices
Light grey enteries usually mean hidden. sometimes these items are removed but still show up in device manager and may cause problems. just delete them if you no longer use them.
This may help. Some will be surprised at all the crapola still lingering around in their computer.
good tips david. also note that you can remove any device that’s misbehaving in dev mgr, reboot and windows will "re-discover" it and allow you to update drivers if necessary…
Mine is a Plextor PX-760 A and no games whatsoever in this computer… Explorer thinks there are no files on the disk.
My wife has a Plextor PX-716 A and this one read the disk without problems…
Ronald
might be a longshot, but have you checked plextor for a firmware update?
Dave,
I tried copying the DVD on two different machines. Machine 1 had 2 Plextor 716A’s. Machine 2 had 2 DVD optical drives, (different from Plextor). All attempts were unsuccessful. The copying process on all attempts started, and then essentially stalled, with "time remaining" jumping all over the lot, and into big numbers such as 65 mintues.
This totally convinced me that the problem is a corrupted DVD. I contacted Adobe tech support – which is now in India apparently. I finally convinced the tech person I spoke with (who was far from technically qualified, and obviously reading from a prepared script), that the DVD was bad. And they are sending me a replacement.
Ron
sure sounds like a bad disc. good going calling tech support.
Here’s a final report on my troubles installing Photoshop CS4, that may hopefully help anyone else who has similar problems.
As I related, trying to install from the Adobe DVD just dragged on, and the starting install window did not show up, even after 15 minutes. I tried 3 different DVD drives on 2 different machines- same problem.
I tried copying the DVD to a hard drive on 2 different machines. While that started off OK, the "time remaining" on the progress bar rose to big numbers – 65 minutes and higher, and then bounced all over the place, with the progress bar not really advancing.
I contacted Adobe tech support, which is now in India. It took some convincing, but the tech I was talking to finally agreed to send me a replacement DVD. He was obviously working from a printed script, as he had to continually talk to his supervisor.
The replacement DVD arrived in 3 days, and I restarted my install activities. Once again, things moved at a snail’s pace, with nothing really happening on my main machine. I killed that install attempt, and went to my backup machine, and put the DVD in one of the 2 optical drives there, and set things to copy the DVD to a folder on an external USB drive.
The copying started off smoothly, showing 3-4 minutes remaining. But then that number started jumping around again, but never got as high as with the first DVD. It continually hopped around displaying times from 4-40 minutes. But, the progress bar did continue to advance slowly, and the filename display above the progress bar was constantly changing the displayed file name, indicating that it was indeed copying files. So I let it continue. It took almost 40 minutes to copy the DVD (a lot of time!!), but it did appear to finish cleanly with no "crashes" of any kind.
I then took the USB drive to my main computer, and ran the setup again from it.
Things now appeared to be happening much more rapidly, and within a short time, the opening window came up, asking for the registration ID number. I had not previously been able to reach this window from the DVD installs I tried, I entered my ID number, and the install now moved along very smoothly, with no glitches. Shortly after, the install was completed, and I ran Photoshop and Bridge. They appear perfectly normal, and all appears well now.
I know that there were some earlier comments about my Plextor 716A DVD drives. But the troubles I was having also showed up on 2 other different DVD drives, and 2 different machines. And, I’ve never had any problems like this with any DVD’s in the past. I don’t know what Adobe is doing differently from other companies, but their Pgotoshop install DVD’s sure seem to behave differently.
There don’t appear to be any problems with the #2 DVD which is the "tutorial" DVD. It played perfectly. In prior Photoshop versions for the tutorials, Adobe used a different protocol, requiring installation of "stuff" et al, which has caused various problems in the past. The latest one uses Adobe Flash, and runs very smoothly with no glitches of any kind, and no install of any shell to run the disk.
Thanks again to all those contributing to my thread here.
Ron Hirsch
Better copy the files you rescued to the USB drive to a CD/DVD for a bit more security.
I had the following run-up of problems on a vista (Siemens Fujitsu, 6 months old): except for one of the four none of the disks in the package could be read. I tried it on the system DVD reader/burner and on an external (Philips) DVD rdr/burner.
Looks pretty much the same as as top of the thread.
In an act of quiet desperation I stuck one of the DVD (Application 1) into my McMini – AND IT OPENED WITHOUT A HITCH.
Looks like there’s DVD units and then again DVD units.
smo
I had the following run-up of problems on a vista (Siemens Fujitsu, 6 months old): except for one of the four none of the disks in the package could be read. I tried it on the system DVD reader/burner and on an external (Philips) DVD reader/burner.
Pretty much the same symptoms as discussed all the ways from the top of the thread, I would say.
In an act of quiet desperation I stuck one of the DVD (Application 1) into my McMini – AND IT OPENED WITHOUT A HITCH.
Right now I am following the common-sense procedure of backing it all up on the network drive.
Moral: looks like there’s DVD units and then again DVD units. Wonder at ADOBE’s policies though. Could it be, that DVDs have been produced with some kind of green technology? This side of the tunnel there’s not much green left, given the amount of (electrical and human) energy spent so far. Note I have yet to start to install.
Regards
smo
