CS3 freezes when trying to save

SD
Posted By
Scott_Dimke
Dec 11, 2008
Views
553
Replies
11
Status
Closed
Photoshop CS3 has to be closed via task manager because it freezes when I try to save my work. Deleted the prefs. Any help?

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M
Mylenium
Dec 12, 2008
To what kind of drive are you trying to save? RAID? SATA drives with specific drivers? Network? Also: Do you have enough temporary disk space on your system drive?

Mylenium
DM
dave_milbut
Dec 12, 2008
what do you mean freeze when trying to save? do you see the save dialog where you type in a name? or is it freezing after you hit "ok" in the save dialog?
SD
Scott_Dimke
Dec 17, 2008
I am using a single SATA drive with 70 g of free space; also, I have 20 g of free space on system drive. The save dialog flashes for an instant, not allowing to save. I can use ctrl+s to save the file, but it overwries the file of course.
"Save for web and devices" also works, but tranparency and layer styles do not look good at all.
SD
Scott_Dimke
Dec 17, 2008
Here is my system info:

Adobe Photoshop Version: 10.0.1 (10.0.1×20071012 )
Operating System: Windows XP
Version: 5.1 Service Pack 2
System architecture: Intel CPU Family:6, Model:15, Stepping:11 with MMX, SSE Integer, SSE FP, SSE2 Physical processor count: 4
Processor speed: 2394 MHz
Built-in memory: 3326 MB
Free memory: 2004 MB
Memory available to Photoshop: 1711 MB
Memory used by Photoshop: 70 %
Image cache levels: 6
Serial number:
Application folder: C:\Program Files\Adobe\Adobe Photoshop CS3\ Temporary file path: C:\DOCUME~1\SHEMEN~1\LOCALS~1\Temp\ Photoshop scratch has async I/O enabled
Scratch volume(s):
Startup, 74.4G, 26.5G free
Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CS3\Plug-Ins\ Additional Plug-ins folder: not set
Installed plug-ins:
3D Studio Max 10.0 (10.0×20070321 )
ADM 3.10×21
ASDStrm 1.03×2
Accented Edges 10.0 (x101)
Alias|Wavefront 10.0 (10.0×20070321 )
Angled Strokes 10.0 (x101)
Average 10.0 (10.0×20070321 )
BMP 10.0.1 (10.0.1×20070928 )
Bas Relief 10.0 (x101)
Camera Raw 4.6
Chalk & Charcoal 10.0 (x101)
Charcoal 10.0 (x101)
Chrome 10.0 (x101)
Cineon 10.0 (10.0×20070321 [20070321.m.1480 16:39:00 cutoff; m branch]) Clouds 10.0 (10.0×20070321 [20070321.m.1480 16:39:00 cutoff; m branch]) Collada 10.0 (10.0×20070321 [20070321.m.1480 16:39:00 cutoff; m branch]) Color Halftone 10.0 (10.0×20070321 [20070321.m.1480 16:39:00 cutoff; m branch]) Colored Pencil 10.0 (x101)
CompuServe GIF 10.0 (10.0×20070321 [20070321.m.1480 16:39:00 cutoff; m branch]) Contact Sheet II 10.0 (10.0×20070321 [20070321.m.1480 16:39:00 cutoff; m branch]) Conté Crayon 10.0 (x101)
Craquelure 10.0 (x101)
Crop and Straighten Photos 10.0 (10.0×20070321 [20070321.m.1480 16:39:00 cutoff; m branch]) Crop and Straighten Photos Filter 10.0 (10.0×20070321 [20070321.m.1480 16:39:00 cutoff; m branch]) Crosshatch 10.0 (x101)
Crystallize 10.0 (10.0×20070321 [20070321.m.1480 16:39:00 cutoff; m branch]) Cutout 10.0 (x101)
Dark Strokes 10.0 (x101)
De-Interlace 10.0 (10.0×20070321 [20070321.m.1480 16:39:00 cutoff; m branch]) Dicom 1.0
Difference Clouds 10.0 (10.0×20070321 [20070321.m.1480 16:39:00 cutoff; m branch]) Diffuse Glow 10.0 (x101)
Displace 10.0 (10.0×20070321 [20070321.m.1480 16:39:00 cutoff; m branch]) Dry Brush 10.0 (x101)
Embed Watermark 1.80.67
Entropy 10.0 (10.0×20070321 [20070321.m.1480 16:39:00 cutoff; m branch]) Extract 10.0 (10.0×20070321 [20070321.m.1480 16:39:00 cutoff; m branch]) Extrude 10.0 (10.0×20070321 [20070321.m.1480 16:39:00 cutoff; m branch]) FastCore Routines 10.0 (10.0×20070321 [20070321.m.1480 16:39:00 cutoff; m branch]) Fibers 10.0 (10.0×20070321 [20070321.m.1480 16:39:00 cutoff; m branch]) Film Grain 10.0 (x101)
Filmstrip 10.0 (10.0×20070321 [20070321.m.1480 16:39:00 cutoff; m branch]) Filter Gallery 10.0 (x101)
Fresco 10.0 (x101)
Generic EPS 10.0
Glass 10.0 (x101)
Glowing Edges 10.0 (x101)
Google Earth 4 10.0 (10.0×20070321 [20070321.m.1480 16:39:00 cutoff; m branch]) Grain 10.0 (x101)
Graphic Pen 10.0 (x101)
HDRMergeUI 10.0
Halftone Pattern 10.0 (x101)
Ink Outlines 10.0 (x101)
Kurtosis 10.0 (10.0×20070321 [20070321.m.1480 16:39:00 cutoff; m branch]) Lens Blur 10.0
Lens Correction 10.0
Lens Flare 10.0 (10.0×20070321 [20070321.m.1480 16:39:00 cutoff; m branch]) Lighting Effects 10.0 (10.0×20070321 [20070321.m.1480 16:39:00 cutoff; m branch]) Liquify 10.0
MMXCore Routines 10.0 (10.0×20070321 [20070321.m.1480 16:39:00 cutoff; m branch]) Matlab Operation 10.0 (10.0×20070321 [20070321.m.1480 16:39:00 cutoff; m branch]) Maximum 10.0 (10.0×20070321 [20070321.m.1480 16:39:00 cutoff; m branch]) Mean 10.0 (10.0×20070321 [20070321.m.1480 16:39:00 cutoff; m branch]) Measurement Core 10.0 (10.0×20070321 [20070321.m.1480 16:39:00 cutoff; m branch]) Median 10.0 (10.0×20070321 [20070321.m.1480 16:39:00 cutoff; m branch]) Mezzotint 10.0 (10.0×20070321 [20070321.m.1480 16:39:00 cutoff; m branch]) Minimum 10.0 (10.0×20070321 [20070321.m.1480 16:39:00 cutoff; m branch]) Mosaic Tiles 10.0 (x101)
Multiprocessor Support 10.0 (10.0×20070321 [20070321.m.1480 16:39:00 cutoff; m branch]) NTSC Colors 10.0 (10.0×20070321 [20070321.m.1480 16:39:00 cutoff; m branch]) Neon Glow 10.0 (x101)
Note Paper 10.0 (x101)
Ocean Ripple 10.0 (x101)
OpenEXR 10.0 (10.0×20070321 [20070321.m.1480 16:39:00 cutoff; m branch]) PCX 10.0 (10.0×20070321 [20070321.m.1480 16:39:00 cutoff; m branch]) PNG 10.0 (10.0×001)
PNG Icons 1.22×1
Paint Daubs 10.0 (x101)
Palette Knife 10.0 (x101)
Patchwork 10.0 (x101)
Paths to Illustrator 10.0 (10.0×20070321 [20070321.m.1480 16:39:00 cutoff; m branch]) Pattern Maker 10.0 (10.0×20070321 [20070321.m.1480 16:39:00 cutoff; m branch]) Photocopy 10.0 (x101)
PhotomergeUI 10.0 (10.0×20070321 [20070321.m.1480 16:39:00 cutoff; m branch]) Picture Package 10.0 (10.0×20070321 [20070321.m.1480 16:39:00 cutoff; m branch]) Picture Package Filter 10.0 (10.0×20070321 [20070321.m.1480 16:39:00 cutoff; m branch]) Pinch 10.0 (10.0×20070321 [20070321.m.1480 16:39:00 cutoff; m branch]) Pixar 10.0 (10.0×20070321 [20070321.m.1480 16:39:00 cutoff; m branch]) Plaster 10.0 (x101)
Plastic Wrap 10.0 (x101)
Pointillize 10.0 (10.0×20070321 [20070321.m.1480 16:39:00 cutoff; m branch]) Polar Coordinates 10.0 (10.0×20070321 [20070321.m.1480 16:39:00 cutoff; m branch]) Portable Bit Map 10.0 (10.0×20070321 [20070321.m.1480 16:39:00 cutoff; m branch]) Poster Edges 10.0 (x101)
Radial Blur 10.0 (10.0×20070321 [20070321.m.1480 16:39:00 cutoff; m branch]) Radiance 10.0 (10.0×20070321 [20070321.m.1480 16:39:00 cutoff; m branch]) Range 10.0 (10.0×20070321 [20070321.m.1480 16:39:00 cutoff; m branch]) Read Watermark 1.80.67
Reticulation 10.0 (x101)
Ripple 10.0 (10.0×20070321 [20070321.m.1480 16:39:00 cutoff; m branch]) Rough Pastels 10.0 (x101)
Save for Web Version 10.0×012
ScriptingSupport 10.0.1
Send Video Preview to Device 10.0 (10.0×20070321 [20070321.m.1480 16:39:00 cutoff; m branch]) Shear 10.0 (10.0×20070321 [20070321.m.1480 16:39:00 cutoff; m branch]) Skewness 10.0 (10.0×20070321 [20070321.m.1480 16:39:00 cutoff; m branch]) Smart Blur 10.0 (10.0×20070321 [20070321.m.1480 16:39:00 cutoff; m branch]) Smudge Stick 10.0 (x101)
Solarize 10.0 (10.0×20070321 [20070321.m.1480 16:39:00 cutoff; m branch]) Spatter 10.0 (x101)
Spherize 10.0 (10.0×20070321 [20070321.m.1480 16:39:00 cutoff; m branch]) Sponge 10.0 (x101)
Sprayed Strokes 10.0 (x101)
Stained Glass 10.0 (x101)
Stamp 10.0 (x101)
Standard Deviation 10.0 (10.0×20070321 [20070321.m.1480 16:39:00 cutoff; m branch]) Sumi-e 10.0 (x101)
Summation 10.0 (10.0×20070321 [20070321.m.1480 16:39:00 cutoff; m branch]) Targa 10.0 (10.0×001)
Texturizer 10.0 (x101)
Tiles 10.0 (10.0×20070321 [20070321.m.1480 16:39:00 cutoff; m branch]) Torn Edges 10.0 (x101)
Twain Acquire 10.0 (10.0×20070321 [20070321.m.1480 16:39:00 cutoff; m branch]) Twain Select 10.0 (10.0×20070321 [20070321.m.1480 16:39:00 cutoff; m branch]) Twirl 10.0 (10.0×20070321 [20070321.m.1480 16:39:00 cutoff; m branch]) U3D 10.0 (10.0×20070321 [20070321.m.1480 16:39:00 cutoff; m branch]) Underpainting 10.0 (x101)
Vanishing Point 10.0
Variance 10.0 (10.0×20070321 [20070321.m.1480 16:39:00 cutoff; m branch]) Variations 10.0 (10.0×20070321 [20070321.m.1480 16:39:00 cutoff; m branch]) Video Preview 10.0 (10.0×20070321 [20070321.m.1480 16:39:0
DM
dave_milbut
Dec 17, 2008
try to save again. this time after it flashes, hit ESC. then try it again… that should bring the dialog back.
DM
dave_milbut
Dec 17, 2008
did you read my last post?
CW
Christopher_Wyatt
Dec 17, 2008
If this works, why is it happening? I am atech and a client has 6 Photoshop CS3 machines, 2 of them are doing this freeze while save thing. I’ll have them try the ESC trick, but if that works, what does it mean and how can we fix it? I see this in the event viewer.

Faulting application photoshop.exe, version 10.0.1.0, faulting module csfppeui.dll, version 1.0.6.126, fault address 0x000136f1.
DM
dave_milbut
Dec 17, 2008
but if that works, what does it mean and how can we fix it?

if it works, it means the dialog drifted off screen. esc is the same as clicking cancel. why does it happen? dunno. usually something to do with changing resolution or switching from multi to single monitor, but now always. worth the 10 seconds to try though.
SD
Scott_Dimke
Dec 17, 2008
Dave this worked! Thanks!
CC
Chris_Cox
Dec 18, 2008
Depending on which website your believe, csfppeui.dll could be a printer driver, or a virus.
DM
dave_milbut
Dec 18, 2008
cool beans scott. scan for viruses, but i’m guessing that that dll just happened to be loaded when you ended the ps task.

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