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Here’s a final report on my troubles installing Photoshop CS4, that may hopefully help anyone else who has similar problems.
As I related, trying to install from the Adobe DVD just dragged on, and the starting install window did not show up, even after 15 minutes. I tried 3 different DVD drives on 2 different machines- same problem.
I tried copying the DVD to a hard drive on 2 different machines. While that started off OK, the "time remaining" on the progress bar rose to big numbers – 65 minutes and higher, and then bounced all over the place, with the progress bar not really advancing.
I contacted Adobe tech support, which is now in India. It took some convincing, but the tech I was talking to finally agreed to send me a replacement DVD. He was obviously working from a printed script, as he had to continually talk to his supervisor.
The replacement DVD arrived in 3 days, and I restarted my install activities. Once again, things moved at a snail’s pace, with nothing really happening on my main machine. I killed that install attempt, and went to my backup machine, and put the DVD is one of the 2 optical drives there, and set things to copy the DVD to a folder on an external USB drive.
The copying started off smoothly, showing 3-4 minutes remaining. But then that number started jumping around again, but never got as high as with the first DVD. It continually hopped around displaying times from 4-40 minutes. But, the progress bar did continue to advance slowly, and the filename display above the progress bar was constantly changing the displayed file name, indicating that it was indeed copying files. So I let it continue. It took almost 40 minutes to copy the DVD (a lot of time!!), but it did appear to finish cleanly with no "crashes" of any kind.
I then took the USB drive to my main computer, and ran the setup again from it.
Things now appeared to be happening much more rapidly, and within a short time, the opening window came up, asking for the registration ID number. I had not previously been able to reach this window from the DVD installs I tried, I entered my ID number, and the install now moved along very smoothly, with no glitches. Shortly after, the install was completed, and I ran Photoshop and Bridge. They appear perfectly normal, and all appears well now.
I know that there were some earlier comments about my Plextor 716A DVD drives. But the troubles I was having also showed up on 2 other different DVD drives, and 2 different machines. And, I’ve never had any problems like this with any DVD’s in the past. I don’t know what Adobe is doing differently from other companies, but their DVD’s sure seem to behave differently.
If I have similar problems with the #2 DVD which is the "tutorial" DVD, I’ll probably copy its files to a hard drive, and run things from there.
Thanks again to all those contributing to my thread here.
Ron Hirsch
As I related, trying to install from the Adobe DVD just dragged on, and the starting install window did not show up, even after 15 minutes. I tried 3 different DVD drives on 2 different machines- same problem.
I tried copying the DVD to a hard drive on 2 different machines. While that started off OK, the "time remaining" on the progress bar rose to big numbers – 65 minutes and higher, and then bounced all over the place, with the progress bar not really advancing.
I contacted Adobe tech support, which is now in India. It took some convincing, but the tech I was talking to finally agreed to send me a replacement DVD. He was obviously working from a printed script, as he had to continually talk to his supervisor.
The replacement DVD arrived in 3 days, and I restarted my install activities. Once again, things moved at a snail’s pace, with nothing really happening on my main machine. I killed that install attempt, and went to my backup machine, and put the DVD is one of the 2 optical drives there, and set things to copy the DVD to a folder on an external USB drive.
The copying started off smoothly, showing 3-4 minutes remaining. But then that number started jumping around again, but never got as high as with the first DVD. It continually hopped around displaying times from 4-40 minutes. But, the progress bar did continue to advance slowly, and the filename display above the progress bar was constantly changing the displayed file name, indicating that it was indeed copying files. So I let it continue. It took almost 40 minutes to copy the DVD (a lot of time!!), but it did appear to finish cleanly with no "crashes" of any kind.
I then took the USB drive to my main computer, and ran the setup again from it.
Things now appeared to be happening much more rapidly, and within a short time, the opening window came up, asking for the registration ID number. I had not previously been able to reach this window from the DVD installs I tried, I entered my ID number, and the install now moved along very smoothly, with no glitches. Shortly after, the install was completed, and I ran Photoshop and Bridge. They appear perfectly normal, and all appears well now.
I know that there were some earlier comments about my Plextor 716A DVD drives. But the troubles I was having also showed up on 2 other different DVD drives, and 2 different machines. And, I’ve never had any problems like this with any DVD’s in the past. I don’t know what Adobe is doing differently from other companies, but their DVD’s sure seem to behave differently.
If I have similar problems with the #2 DVD which is the "tutorial" DVD, I’ll probably copy its files to a hard drive, and run things from there.
Thanks again to all those contributing to my thread here.
Ron Hirsch
Master Retouching Hair
Learn how to rescue details, remove flyaways, add volume, and enhance the definition of hair in any photo. We break down every tool and technique in Photoshop to get picture-perfect hair, every time.
