"Licensing for this product has stopped working."

M
Posted By
Musicosm
Dec 20, 2008
Views
1660
Replies
10
Status
Closed
Huh?

I have Photoshop CS3, installed from a CD. I’m running Windows Vista Home Premium on an HP Pavilion m7750n. Everything was working fine until two days ago. I tried opening Photoshop and this dialog box opened up:

"You cannot use this product at this time. You must repair the problem by uninstalling and then reinstalling this product or contacting you IT administrator or Adobe customer support for help."

I have a case pending over on Adobe Customer Support. Still no response, though. I also uninstalled and reinstalled. Same stupid dialog box shows up.

I just wanna know wtf happened? I did nothing different, didn’t install anything strange or illegal, didn’t uninstall anything I wasn’t supposed to. Has this happened to anyone else? I can’t be the only one to whom this has happened.

P.S. This happens with ALL of the CS3 programs I have: Photoshop, Illustrator, InDesign, and even Bridge.

MacBook Pro 16” Mockups 🔥

– in 4 materials (clay versions included)

– 12 scenes

– 48 MacBook Pro 16″ mockups

– 6000 x 4500 px

M
Musicosm
Dec 20, 2008
Dave, you are a gentleman and a scholar. I shall make haste with my download. 🙂 Cross yer fingers!
M
Musicosm
Dec 20, 2008
Argh. Didn’t work.

I downloaded and unzipped the License Recovery file, located the .exe file, double-clicked on it, and got this…

"LicenseRecover.exe – Unable To Locate Component. This application has failed to start because python25.dll was not found. Re-installing the application may fix this problem."

In WinZip, the file "python25.dll" is in the same folder as the "LicenseRecover.exe" file. Typically, I need to extract all files to a particular folder to make them work. If I need to do that here, where should I extract it to? If not, well…

Your advice is, once again, greatly appreciated.
M
Musicosm
Dec 20, 2008
Hi Dave…

Got a catastrophic problem now. "AMT Subsystem Failure. The licensing subsystem has failed catastrophically. You must reinstall or call customer support."

I reinstalled–well, TRIED to reinstall CS3, and the installation itself bogged down. Ultimately, the last CS3 installation dialogue box shows that a couple of components installed, but Photoshop, Illustrator, and InDesign did not install.

Any other suggestions? 🙂
DM
dave_milbut
Dec 20, 2008
at this point i might try the clean script. read all the instructions first. you may have to run it a couple times. level 2, then maybe level 3… then reinstall.

Using the new CS3Clean Script
< http://kb.adobe.com/selfservice/viewContent.do?externalId=kb 402767&sliceId=2>
LS
Laura_Shultz
Jan 21, 2009
This is my problem exactly – I have had this happen 2 times before, this is the first time it is "catastrophic". Last time I made customer support stay on with me for more than an hour. It finally got fixed, they had me try all kinds of stuff. I kept telling them I did not want to reinstall, I didn’t want to have to fix all my defaults. This was about 3 months ago, so I don’t remember exactly what they did, but they tweaked around with set up options, and finally got it to work. No reinstall. Has been fine until tonight. After I speak with them tomorrow, I’ll post again. All the design suite programs affected.

I really miss Quark. Worked on it for 15 years. After 6 months, I’m still not sold on InDesign.
BC
Bart_Cross
Jan 21, 2009
I couldn’t kick Quark to the curb quick enough, although ID 1 was a freaking disaster, problems were solved with 1.5.
DM
dave_milbut
Jan 21, 2009
Error "Licensing for this product has stopped working" when you start any Adobe Creative Suite 3 application

< http://kb.adobe.com/selfservice/viewContent.do?externalId=kb 401528>
P
PeterK.
Jan 21, 2009
At the very least, all those error messages should give you comfort that Adobe’s anti-piracy features are doing… something.
BL
Bob Levine
Jan 21, 2009
I really miss Quark. Worked on it for 15 years. After 6 months, I’m still not sold on InDesign.

Get yourself a good book such as Sandee Cohen’s Visual Quickstart Guide and check out the videos on Lynda.com. You can get a one month subscription for $25.00

Keep an eye on www.indesignsecrects.com for all kinds of tips and tricks.

Bob

MacBook Pro 16” Mockups 🔥

– in 4 materials (clay versions included)

– 12 scenes

– 48 MacBook Pro 16″ mockups

– 6000 x 4500 px

Related Discussion Topics

Nice and short text about related topics in discussion sections