PS7.01 crashing regularly – how to narrow down the problem? Working on >100MB file

SL
Posted By
Sam Lowry
Sep 16, 2003
Views
443
Replies
8
Status
Closed
I do a large display every year and I expect PS to be slow to save, but this year I’m getting regular crashing. It crashes when saving – most of all. I do have a number of plugins but not an excessive amount. Is there a way to narrow down the problem? Should I trash a preferences file? This is very frustrating- never had some many problems with PS.

WinXP, P4-2.6, 1G RAM
Thanks
SL/BB
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P
Phosphor
Sep 16, 2003
It isn’t crashing for lots of other people (who work with 400 Meg images daily).

So, what is different about your system?

Is there some utility that could interfere (Norton, virus checking, etc.)?

Could you be having hard drive problems?
Y
YrbkMgr
Sep 17, 2003
Do you have the amount of ram allocated for photohshop (in the preferences) too high? In general, don’t set it above 75% or you starve the OS – shot in the dark <shrug>.
SL
Sam Lowry
Sep 17, 2003
The main thing different about my system is that it’s much better! I have lots of HD space on 2 HDs. PS seems fast in general, but it’s crashing on Save. The wacky thing is that it seems OK sometimes, but if I do something like change opacity of a layer and then save, it crashes (Not Responding). I turned of virus checking, no help. Just tried reinstalling PS. No diff. The only new plugins I’ve installed are Xenoflex2 and Grain Surgery. I’m going to uninstall them next. Wondering if this could have to do with my recent installation of Micosoft’s Net Framework 1.1 update. Not having any other computer problems so far though. No HD problems that I know of, just did a defrag.

Any other ideas?
-SL

"Chris Cox" wrote in message
It isn’t crashing for lots of other people (who work with 400 Meg images
daily).
So, what is different about your system?

Is there some utility that could interfere (Norton, virus checking, etc.)?
Could you be having hard drive problems?
Y
YrbkMgr
Sep 17, 2003
Try resetting your preferences per the procedure in the faq first.
K
knielsen
Sep 17, 2003
"never had some many problems with PS."

First of all, your problem sounds like a system tie-up. Blaming Photoshop is not a good first assumption, in fact, it should not enter into the conversation at all, because we all are using it with huge day to day demands with no problem. The secret to getting your software to run without problems is to have your system aligned for performance. Turn off Anti-Virus, and allocate RAM as specified above. Turn off other applications and a host of other things that you can only learn by checking these forums often and paying special attention whenever threads like this pop up. Keep notes on how others pull out of similar situations.

Is your RAM properly installed/seated? Is it top grade RAM and not bargain basement RAM? This is important for trouble-free performance.

Start with hardware, turn it all off and unplug: check (reseat) all of your connections including monitor.
SL
Sam Lowry
Sep 18, 2003
I agree it probably isn’t PS’s fault- that’s why I was asking for help narrowing the problem down. My memory is Kingston and has been checked. I tried running PS with allocated memory 65% and no virus checker on. Still crashing on large files. Something else is affecting it – I have no problems with ANY OTHER PROGRAM. I know the usual places to check for problems, so this one has me stumped. I’m going to keep uninstalling things… hopefully something will turn up- and my system will be cleaner as a result. SL

"Ken Nielsen ." wrote in message
"never had some many problems with PS."

First of all, your problem sounds like a system tie-up. Blaming Photoshop
is not a good first assumption, in fact, it should not enter into the conversation at all, because we all are using it with huge day to day demands with no problem. The secret to getting your software to run without problems is to have your system aligned for performance. Turn off Anti-Virus, and allocate RAM as specified above. Turn off other applications and a host of other things that you can only learn by checking these forums often and paying special attention whenever threads like this pop up. Keep notes on how others pull out of similar situations.
Is your RAM properly installed/seated? Is it top grade RAM and not bargain
basement RAM? This is important for trouble-free performance.
Start with hardware, turn it all off and unplug: check (reseat) all of
your connections including monitor.
DM
dave milbut
Sep 19, 2003
start by resetting your prefrences. (i heard that somewhere before. :))

if that doesn’t work, is xp installed clean on the hard drive or was it an upgrade over an older os? that’s a no no.
K
knielsen
Sep 19, 2003
Working on 100mb images will make Photoshop your most demanding app. Even if other apps are not showing problems, I would still unplug replug everything. I had a similar problem once that was traced down to the monitor plug in. Did not make sense to me, but after hiring a technician to come out to my site and paying the $100.00 bill for the call, I have more respect for connections these days.

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