I can´t start photoshop cs4 error: Photoshop CS4 stopped working.

R
Posted By
roft
Jan 7, 2009
Views
606
Replies
12
Status
Closed
Hay,

My computer is a new computer that I bought 12/26/2008
PC CONFIGS: 3GBs RAM DDR3, Core i7 920, Radeon HD4870, Windows Vista Ultimate x64 , and when i try to run the Adobe Photoshop CS4 32bits it says to me that it stopped working so it show me this problem:

Assinatura do problem:
Nome do Evento de Problema: APPCRASH
Nome do Aplicativo: Photoshop.exe
Versão do Aplicativo: 11.0.0.0
Carimbo de Data/Hora do Aplicativo: 48d3882e
Nome do Módulo de Falhas: StackHash_fd00
Versão do Módulo de Falhas: 0.0.0.0
Carimbo de Data/Hora do Módulo de Falhas: 00000000
Código de Exceção: c0000005
Deslocamento de Exceção: 00000000
Versão do sistema operacional: 6.0.6001.2.1.0.256.1
Identificação da Localidade: 1046
Informações Adicionais 1: fd00
Informações Adicionais 2: ea6f5fe8924aaa756324d57f87834160 Informações Adicionais 3: fd00
Informações Adicionais 4: ea6f5fe8924aaa756324d57f87834160

Leia nossa declaração de privacidade:
< http://go.microsoft.com/fwlink/?linkid=50163&clcid=0x041 6>

Im brazilian and the it is in portuguese.

additional: (im using the trial version, 30 days for use)

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R
roft
Jan 9, 2009
someone? please?
DM
dave_milbut
Jan 9, 2009
don’t know if it’ll help, but you can try this…

< http://kb.adobe.com/selfservice/viewContent.do?externalId=kb 405970&sliceId=2>
R
roft
Jan 11, 2009
it didnt, someone? please
DM
dave_milbut
Jan 11, 2009
try resetting the preferences?

<http://www.adobeforums.com/webx/.ef4a07f/1>
R
roft
Jan 12, 2009
it didnt work too, now it stops when is reading preferences
DM
dave_milbut
Jan 12, 2009
what does it stop on? that might be a clue…
M
Mylenium
Jan 12, 2009
I can’t remember exactly, but I think for the core7i you need a specific patch from intel or Microsoft to make older apps run smoothly. Seems related to the memory mapping for the hyper threading stuff. Beyond that there’s not much to tell from your info – the program crashes right on initialization and the registers are therefore empty.

Mylenium
R
roft
Jan 12, 2009
didnt found it mylenium,

it stops at reading preferences
DM
dave_milbut
Jan 12, 2009
<http://www.adobeforums.com/webx/.ef4a07f/1>

try again to delete them… they should be reset on next start.
R
roft
Jan 13, 2009
no it didnt, it reseted preferences but didnt start
M
MassimoMax
Jan 13, 2009
hi to all… similar problem
Everytime i open a CS3 file in Photoshop CS4 (32bit or 64bit) the Application Crash…

Ogni volta che apro il programma e un file realizzato con CS3 (o parti prese da file CS3 o vecchi…. almeno così sembra) dopo circa 1/2 minuti
c’è un CRASH di Adobe Photoshop CS4 extended 64bit (su Windows Vista 64 bit) Senza file aperti non c’è crash, con file nuovi sembra non ci siano problemi qui sotto i dettagli della finestra errore

Firma problema:
Nome evento problema: APPCRASH
Nome applicazione: Photoshop.exe
Versione applicazione: 11.0.0.0
Timestamp applicazione: 48d38aa7
Nome modulo con errori: StackHash_b20b
Versione modulo con errori: 6.0.6001.18000
Timestamp modulo con errori: 4791adec
Codice eccezione: c0000374
Offset eccezione: 00000000000a6e97
Versione SO: 6.0.6001.2.1.0.256.6
ID impostazioni locali: 1040
Informazioni aggiuntive 1: b20b
Ulteriori informazioni 2: 7365e82934fd5d6ca6a7f6098012906a Ulteriori informazioni 3: 1d0a
Ulteriori informazioni 4: d1fb5c54064c36d5f54ecfc07bcfe17d

Adobe Photoshop versione: 11.0
Sistema operativo: Windows Vista 64 bit
Versione: 6.0 Service Pack 1
System architecture: Famiglia CPU Intel:6, Modello:15, Stepping:6 con MMX, Velocità processore: 2133 MHz
Scheda video: NVIDIA GeForce 7600 GS (AGGIORNATA A DRIVER 181.20) Modalità video: 1680 x 1050 x 4294967296 colori
Driver scheda video: nvd3dumx.dll,nvd3dum,nvwgf2umx.dll,nvwgf2um Versione driver: 7.15.11.8120
Memoria incorporata: 4094 MB
Memoria disponibile: 2156 MB
Memoria disponibile per Photoshop: 3470 MB
Memoria usata da Photoshop: 60 %
Livelli cache immagine: 4

NVIDIA driver version: 181.20
DS
dave_santiago
Mar 13, 2009
how about running the program on a new computer administrator account?

<http://www.adobe.com/go/kb404896>

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