this has been common knowledge about the suites since 6 mos. before cs1 was released. you save a big bundle on all those apps up front. the catch is you agree to keep upgrading the bundle. no offense, but no one turned their back on you. you failed to do your homework before making a large purchase.
maybe you can sell the suite license, make some of the $$$ back and put that towards a full version of photoshop standalone? regardless, you should return the upgrade and get your money back on that because you can’t use it with what you have now. adobe has a 30 day return policy.
good luck.
If you have a standalone version of CS2, then it will work, but if your license is for the suite (and remember that you don’t own anything here, you’re just licensing their software), you’ll have to upgrade the entire suite. And for you, as a student, it’s the same price to upgrade the suite or buy an entirely new educational version of that suite. Yeah, it sucks.
I did my homework, but no where have I ever seen, even today, that it says specifically that you must keep upgrading the bundles. It says on their site that in order to upgrade to Photoshop CS4, that you need to have Photoshop CS3, CS2, CS, etc, which I have.
Please, point it out to me. Insinuating it does not constitute as publically stating it.
It’s most definitely not common knowledge.
I am now a college student, and money isn’t exactly abundant.
whoa! missed that. dude. as a college student you can get a FULL educational version license of the standalone photoshop cs4 for about the same price as the rest of us pay for upgrades. so return the upgrade version you bought and just buy a full edu version. case closed.
I am a college student, but I do use the software for profit. If I recall correctly, you can’t use the educational versions for profit, or am I mistaken?
I am a college student, but I do use the software for profit. If I recall correctly, you can’t use the educational versions for profit, or am I mistaken?
yup. you’re mistaken.
when CS5 comes out, can I buy the standard upgrade again,
yup.
I bought in at version 6 with an educational license and have been upgrading ever since. you’re golden!
Alright, on this page, it answers my above questions:
<
http://www.adobe.com/uk/education/purchasing/faq.html>
Now, does anyone actually know what the difference are between the educational version and the commercial versions are? "Virtually identical" does not mean "identical". Fonts and clip-art aren’t important to me, but what else is not listed there?
what the difference are between the educational version and the commercial versions are?
none. maybe some goodies like old, no longer updated plugins like 3d transform, etc, but i could be wrong there. they’re usually shipped in the goodies folder on disc.
Now, does anyone actually know what the difference are between the educational version and the commercial versions are? …what else is not listed there?
I read the info on the link you gave. Whenever I read things like, "we may remove….. other non-application resources", that is the time I stop wondering and call the company immediately. 😉
It’s always best to get it ‘from the horse’s mouth’, know what I mean?
That page you linked to also has a line, "So really, the only difference is price." It may be that they haven’t removed anything from the educationsl versions in their newest product lines. But give a call to Adobe. It’ll ease your mind if nothing else. 🙂
good call. unless you hate waiting on hold… 🙂
Adobe (uk) have always answered within a few seconds for me….just to add balance to that one Dave. 😉
true, if you call for sales. customer service or tech support can be a leeeettle bit longer! 🙂
good call. unless you hate waiting on hold… customer service or tech support can be a leeeettle bit longer! LOL!! 😀 I don’t remember what the issue was, but I recall having to speak to a tech support person at Adobe some time ago. I was completely *astounded* that I was able to speak to someone immediately! 😛
(I’m in the U.S., and I’m always surprised when I’m not put on hold by a company. lol
Btw, I learned the ‘trick’ that works for many companies a while back: PRESS ZERO! As soon as the automated system begins its spiel! 😛 (Doesn’t work for all; but it does for most!) 0 = OPERATOR = HUMAN BEING! lol 😉
I learned the ‘trick’ that works for many companies a while back — PRESS ZERO!
sometimes the "#" key works for that too. but here’s a link that might help when you just can’t get through…
<
http://www.gethuman.com/>
Some people never read post 15 😉
that’s my excuse, and i’m sticking to it! 🙂
@ dave milbut: thank you for the linkee! Yet, I have to tease you regarding Dave Evanson’s post:
"Some people never read post 15 ;)"
To that, I add: Same for edited posts! :p LOL!
(Something told me to add my edit thanking Robert for the ‘gethuman’ link as a new post; but I didn’t want to seem ‘spammy’). 😉
But what the hey… your link & his only show how helpful peeps ’round here can be!
Thanks to ye both! *hugs* !
Yet, I have to tease you regarding Dave Evanson’s post:
ya. i’m so ashamed. 🙂
It is unforunately that the OP assumed, you know what they say about that. If something like that was important to me I would have called and asked, I would have gotten the name of the person I spoke with and asked them to e-mail me a confermation of this. I would not not having seen anything spelling it out in plain terms that says that you can buy the suite and then later just update the programs you want assumed that I could. I wouldn’t have even relied on statements here on the forums. Only the horses mouth would have convinced me.
Given the massive price saving over buying the seperate programs If I was going to assume anything it would be that for that kind of price saving I was going to have some kind of limitations. I would have assumed that you buy the suite you upgrade the suite. Afterall to have it any other way would be like buying Photoshop one time and then assuming that you can use it to upgrade to Illustrator instead of Photoshop the next time. Poor assumption.
Robert
Oh, two more things I would like to point out.
You do not have a license for Photoshop. You do not have a license for any program in the suites. You have a licsense for the suite. The suite as a whole this is why you buy a suite you upgrade the suite.
Second, If I was Adobe I would allow suite users to upgrade just one program, however I would charge them they suite upgrade price for each seperate program they wanted to upgrade.
Robert
, If I was Adobe I would allow suite users to upgrade just one program, however I would charge them they suite upgrade price for each seperate program they wanted to upgrade.
adobe used to sell "collections" rather than suites. i bought in with the "dynamic media collection" where i got 4 programs at a deep discount (and edu versions to boot). but all were individual licenses. i guess they figured that was too good of a deal.
any way to make an extra buck or two (hundred)…
I just wish it was more clearly stated.
Anyway, I returned the upgrade and have the education version of Photoshop CS4 extended in front of me right now.
You may find great benefit of holding a suite license and an individual license for a critical app. This way, you can upgrade the individual critical app more frequently and then every few CS releases, upgrade the whole suite.
Did you get any resolution on your upgrade from a suite to a stand-alone photoshop product? I ran into what sounds like a similar issue.
I originally had purchased CS3 Web Premium about a year ago. After I recently purchased a Canon 5D Mark II, I had trouble opening up the newer RAW format, resulting in a call to Adobe tech support.
I was informed my only recourse was to purchase Photoshop CS4. I actually spoke to 2 different support staff and they both confirmed that my only option was to purchase the upgrade. (Yes I know that there is the DNG work around, but I wanted access to Canon’s latest RAW format).
There was NO mention in my earlier interaction, that since I was operating from a "suite version" of Photoshop, that I would have to upgrade to another suite version (to the tune of $400-$600 dollar more than the $199 I was already spending).
When I called the help desk tonight, they gave me the bad news that there was no upgrade available from suite to single license products. I’ve heard rumors that there is a work-around w/ a supervisor’s "bypass serial number"…thanks to anyone that has some insight.
nope. no recourse. you need a full version or you could return that and upgrade the entire suite…
I’ve heard rumors that there is a work-around w/ a supervisor’s "bypass serial number"
That must refer to PS extended > non-extended upgrade, not suite > single app.
Does anyone know if there are plans to support the Canon 5D Mark II in Photoshop CS3?
I am a professional photographer and teach photography, Photoshop and Lightroom. Many of my students have Photoshop CS3 and see no reason to purchase CS4 because most use Lightroom in combination with Photoshop. The work around is to import to Lightroom first and then edit in Photoshop. This works if you you are going from a converted DNG (I have not tried if the RAW was not converted to DNG).
However, if you try to preview your work in Bridge you are locked out.
Will Adobe step up to the plate and address this issue. It is amazing that they are alienating the very group they are trying to court.
Jim Palik
Will Adobe step up to the plate and address this issue.
They have no intention to update CS3 or the corresponding version of Adobe Camera Raw plug-in.
The owner of a newer camera has no choice but to upgrade CS3 or to use the DNG route. (Or another software.)
This has been discussed to death in the ACR forum.
There is no hope of a change.
I’ll apologize in advance if this redundant information to some, but in the spirit of sharing information from my experience w/ adobe support / sales….
1) there are no plans to provide the camera raw plug in for Canon 5D Mark II for PS CS3. It is supported by PS CS4, but you will need to go online and get the updated plug-in.
2) further if you have purchased photoshop CS3 as part of a suite, you must upgrade the suite, not the individual software. Your previous serial number will not be accepted.
3) I discovered this previous issue even though I had been advised by multiple Adobe support personnel, that all I had to do was purchase PS CS4 either standard or extended version and I would be fine (they even quoted price for the individual license, even though I clearly identified as having a suite). No where during the initial verbal discussions around the raw plug in issue was there EVER mention of having to upgrade the entire suite, so beware.
4) If you made the same mistake that I did and purchased that individual license you have 30 days from purchase to tell them that you want to return it if you want your money back. If you are outside of that 30 day window, you’ll need to speak with a supervisor, and get a return waiver from them so as to get your return credited if that is the path you choose. Good luck.
Just another marketing cock-up!
