Cross-Platform upgrade failed.

DB
Posted By
Dalton_Belew
Jan 9, 2009
Views
335
Replies
3
Status
Closed
Today i called into adobe to preform a cross-upgrade from my windows Photoshop Cs3 to mac Photoshop Cs4. All this together would cost 200$. I gave them my serial number twice, they repeated it back to me and everything was correct. But they said they could not find the serial number in the system. My parents bought it on a website from Canada 2 years ago so we no longer have the receipts. I say this because they said they would need proof then i could go ahead and start the process. Is there another way of prooving i purchased it or something else i can do? Please help! Thank you!
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cross fail platform upgrade

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RK
Rob_Keijzer
Jan 9, 2009
Did you register the software with Adobe? This is about as important as making back-ups of your work.

Rob
DB
Dalton_Belew
Jan 9, 2009
After i got off the phone i registered. Would that help prove that i bought it?

Dalton
RK
Rob_Keijzer
Jan 9, 2009
Would that help prove that i bought it?

I hope so. At least I hope it not too late, as in: I made a back-up of my corrupted drive.

Rob

Must-have mockup pack for every graphic designer 🔥🔥🔥

Easy-to-use drag-n-drop Photoshop scene creator with more than 2800 items.

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