Can’t Install CS3 Extended from the Installation CD

KL
Posted By
Kevin_Lozaw
Jan 12, 2009
Views
433
Replies
5
Status
Closed
System: PC and Windows Vista Home Premium.

Problem:
Due to a conflict with Album DS I had to uninstall and reinstall CS Extended. However, when trying to re-install CS3 Extended:

Background/Attempts to fix:
– I can not launch the installation process from the program CD. – Nor can I explore the CD. It appears as if there are NO files on it but it uses 721MB. – Installation has no problem initiating on an XP laptop. – I just installed Turbo tax on the Vista PC in the same drive so it’s not the drive. – Right clicking on the Rom Drive in Windows Explorer gets me as far as the installation start screen. BUT when I click on this install button I get “Specified file not found”

HELP!
Related Tags
extend install

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M
Mylenium
Jan 12, 2009
Well, what are your Explorer file view settings? It would only not see the files, if certain file types are hidden from your user (permission issue) or if some other setting or tool is preventing the operating system from accessing them. Maybe you have some sort of incompatible security tool running or something like that. Also make sure to always install with full admin privileges.

Mylenium
KL
Kevin_Lozaw
Jan 12, 2009
I spent over an hour with Adobe Support to no avail. Tried: – different Rom Drive
– tried the OTHER DVD I received from Adobe last time I tried to install CS3
– a "modified start up" installation (disabled a bunch of things), – installing under a new account

None of this worked. What DID work was to copy the content of the install DVD onto my laptop then to a flash drive then onto my Vista system drive and install from there.

I never resolved the issue but I am now using CS3 again. Ouch.
M
Mylenium
Jan 13, 2009
Yikes. Sounds really strange. Perhaps an issue with the file system driver, but that would possibly require a full reinstall of the operating system…

Mylenium
JT
John_T_Smith
Jan 13, 2009
Hmm… I know (Premiere and Encore forums) that Adobe DVD writing products do not work properly if "packet writing" software is installed, since that type of software makes it so P-or-E may not communicate fully with the drive

I wonder if such software could also interfere for some reading operations?
KL
Kevin_Lozaw
Jan 13, 2009
I spent over an hour with Adobe Support to no avail. Tried:

– different,external Rom Drive
– tried a SECOND install DVD I received from Adobe last(and first) time I tried to install CS3
– a "modified start up" installation (disabled a bunch of things), – installing under a new account

None of this worked.

What DID work was to copy the content of the install DVD onto my laptop then to a flash drive then onto my Vista system drive and install from there. I didn’t even have to re-enter my serial number for some reason.

I never resolved the issue but I am now using CS3 again. Ouch.

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