Photoshop CS4 Install issues – Serial # not accepted

SL
Posted By
Sam_Labus
Feb 18, 2009
Views
334
Replies
2
Status
Closed
I have just spent THE most frustrating 3 hours trying to deal with Adobe Support.

-Upgarded my Hard Drive
-Tried to reinstall PS CS4
-recieved error message on first screen saying that I had the wrong number -Called Support, spoke to a lady I could barely understand (thick East Indian accent) and she couldn’t help me directly bc of my outdated SW and referred me to the Forums
-poured over forums for almost 2 hours, found the same problem and the solution was "Call them back and insist on a supervisor who can at that point give you and override" ARRRG!
-called back, sw gentleman with accent worse than the first rep and explain all of the above -Was told repeatedly that my Serial number does not resemble a current number -Asked repeatedly to speak to a Super
-Rep kept putting me on hold and then returning with the same damn questions!!!! -I finally excused myself and hung up.

CAN ANYONE PLEASE HELP ME OUT HERE?

Sam

How to Improve Photoshop Performance

Learn how to optimize Photoshop for maximum speed, troubleshoot common issues, and keep your projects organized so that you can work faster than ever before!

WN
Wesley_Norman
Feb 18, 2009
I have been exactly where you are recently. The techs couldn’t help but I finally found a solution. I copied the CD onto my hard drive and ran the install from there. My serial number was accepted and CS4 is running just fine. I don’t know if it will work for you but could be worth a try.

Wes
SL
Sam_Labus
Feb 18, 2009
Thanks Wes, I’ll give it a try

Master Retouching Hair

Learn how to rescue details, remove flyaways, add volume, and enhance the definition of hair in any photo. We break down every tool and technique in Photoshop to get picture-perfect hair, every time.

Related Discussion Topics

Nice and short text about related topics in discussion sections