CS4 unhandled exception going into preferences

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Posted By
dkperez
Feb 24, 2009
Views
441
Replies
6
Status
Closed
I have CS4 installed on my "regular" system. Works fine. Yesterday I installed it on the laptop and I’m having a bizarre problem.

I’ve also got CS3 installed on the laptop, so the CS4 install was done as an upgrade. Went fine with no problems. I can open CS4, set up palettes and workspaces, open files and edit normally.

BUT, when I attempt to open preferences – SPECIFICALLY either General or Performance, I get an unhandled exception and CS4 crashes. The event log says its an Event ID: 1002, Source: Application Hang. The text is

Hanging application Photoshop.exe version 11.0.0.0 hang module hungapp. version 0.0.0.0. hang address 0x00000000.

I can open preferences on any other preference set, but if I attempt to navigate to either the General or Performance set it crashes.

YES, I HAVE STARTED CS4 REPEATEDLY WITH CTRL/ALT/SHIFT PRESSED TO CLEAR THE PREFERENCES.

I don’t want to uninstall CS3 yet because I have to teach a seminar Thursday and if I can’t get CS4 fully functional I’m going to have to use CS3. Is there something else I need to change/delete/?
Related Tags
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John Joslin
Feb 24, 2009
I HAVE STARTED CS4 REPEATEDLY WITH CTRL/ALT/SHIFT PRESSED

Did you get the dialog box when you did it or did it go straight into Photoshop?
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dkperez
Feb 24, 2009
Yup, the dialogue box came up and I told it to delete things….

I just did an uninstall and reinstall onto a different spindle just in case it was bizarre installation thing, but I get exactly the same result.
CC
Chris_Cox
Feb 24, 2009
My first guess is that the printer, a drive (could be server or attached storage), or a display driver is crashing when we ask for information prior to displaying that information in preferences.
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dkperez
Feb 25, 2009
It’s a laptop. There are no printers. There’s only 1 disk. I’ve tried both partitions on the disk. The laptop is a couple years old and the drivers for the GeForce FX 5200 haven’t changed in quite a while. If it’s a video driver problem Adobe’s managed to create a version of Photoshop that won’t run on a WHOLE LOT of laptops…

I"ve been on the phone with Adobe support, and after 3 tries I finally got to Photoshop support. Tried several things to no avail. So if anybody’s got any ideas, now would be a good time….
CC
Chris_Cox
Feb 25, 2009
Well, those are the only things I can think of that would crash when opening preferences (and printer was only a remote chance).

Have you updated your video card driver?
Have you tried selecting a dummy printer (PDF, etc.)?
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dkperez
Feb 25, 2009
There is no update for the video card. Couple year old laptop – card driver hasn’t been updated in a while. I can create a printer to see if that matters……

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