CS4 11.0.1 update Failure

DV
Posted By
Dan_Vomastek
Feb 27, 2009
Views
804
Replies
20
Status
Closed
I am trying to install the 11.0.1 update, and all I get is a generic error "The Update Failed" with no details and no log entry. I have AV off, plenty of disk space, applications are closed, and all the other basics checked. Whether I download the update directly or use adobe updater, no go.

Any thoughts out there? Anyone having the same problem?

FYI – I’m using Vista 64-bit.

How to Master Sharpening in Photoshop

Give your photos a professional finish with sharpening in Photoshop. Learn to enhance details, create contrast, and prepare your images for print, web, and social media.

PK
Peter_Kallos
Feb 27, 2009
Make sure your CS4 application is closed.
DV
Dan_Vomastek
Feb 27, 2009
As I mentioned in my original post, I did…
D
DavidMCooper
Feb 27, 2009
Same problem here. Photoshop is closed. I’ve tried installing from the version PS4 auto-downloads, as well as the one I downloaded from Adobe. Neither work. Everything is closed (browsers, AV, malware, etc.) and I’ve tried running it as admin and not as admin.

Photoshop CS4
Windows Vista 32-bit

Non-descript error message.
DG
Don_Giles
Feb 27, 2009
Yes, I have the same issue, very frustrating!

Don
JE
John_E_L_Spencer
Feb 27, 2009
Hi Don,

Same here, no success with Adobe updater or by downloading the zip file and updating from there.

Can’t see any log files being produced either!

Another evening wasted.

Regards

John
CC
Chris_Cox
Feb 27, 2009
Sorry that folks are having problems with the updater. Some of our updater people are in the forum, getting details, responding where they can, and trying to reproduce/diagnose the problem — so we can get you a fix as soon as possible.
JP
Jay_Paredes
Feb 28, 2009
Dell Dimension 9100 Desktop with Windows Vista Ultimate 32-bit: Adobe Photoshop CS4 11.0.1 – Failed to install.

Dell Inspiron 9100 Laptop with Windows Vista Ultimate 32-bit: no problems.

Dell XPS M1210 Laptop with Windows Vista Business 32-bit: no problems.

I also tried isntalling as a different users as someone suggested on twitter and turing off UAC, but neither solved the problem.
JP
Jay_Paredes
Feb 28, 2009
I seem to have figured out the problem that was affecting my ability to update my Dimension 9100 desktop.

I use AVG Free for Anti-Virus, and a little more than a month ago AVG had a bug that identified the Adobe installer as malware. AVG quaratined that file on my desktop PC but it did not on my laptops because I did not boot them on that particular day.

I could not restore the installer file for some reason, so I just reinstalled Photoshop CS4 from the DVD, and then ran the Adobe updater. All the updates installed without any problems.

Thanks,
Jay
JJ
John Joslin
Feb 28, 2009
Good sleuthing Jay. Maybe that will help a couple of others avoid the problem.
LH
Lawrence_Hudetz
Feb 28, 2009
Installers are probably one of the biggest pains in the ass a software writer encounters.
DM
dave_milbut
Feb 28, 2009
larry, check your usa dot net mail…
DV
Dan_Vomastek
Feb 28, 2009
Jay – Thank you. That worked. I opened the AVG virus vault and restored the installer file that was in there, and then added the following directory to the AVG exclude list…

c:\program files (x86)\Common Files\Adobe\Installers\

Update applied perfect.

Thanks again, everyone!
CA
Christian_Astrup_Bakke
Feb 28, 2009
Regarding Dan’s post,
Sadly this did not work for me. I am also running AVG, but there is no entry regarding any Adobe product in my virus vault.

Dan:
How did you add the path, not a file, to the exclude list? Thanks.
DV
Dan_Vomastek
Feb 28, 2009
In the main program window, go to the TOOLS menu and click the plus sign in front of RESIDENT SHIELD and then click on EXCEPTIONS

use the add path button and navigate to that path to add it.

Note that if you are on a 32-bit system, there is no (x86) after program files – 64-bit OS’s use two program file directories, 32-bit systems only use one.

Since there is no file in your virus vault, my guess is AVG deleted it instead of just quarentening it. If so, you’ll probably have to uninstall CS4 and then reinstall to restore the installer file properly. You can try the repair option first – that might do it…
JE
John_E_L_Spencer
Feb 28, 2009
Hi Jay,

Thanks for the tip.

AVG had the installer captured in the virus vault.

Restored the installer and update 11.01 was successful.

Thanks again

John
CA
Christian_Astrup_Bakke
Feb 28, 2009
Another update on my end:

I have now uninstalled AVG, rebooted and tried updating without any AntiVirus software at all. Still no go. I guess I should try reparing/reinstalling Photoshop next.
D
DavidMCooper
Feb 28, 2009
Christian: If AVG already removed that file from Photoshop’s folder, you’ll need to either restore it from where it moved the file to … or reinstall Photoshop to recover that file. Then the update may work. Restoring the file worked on my desktop. I need to try the same on my laptop, but I expect this was the problem.
JK
John_K_Shaw
Feb 28, 2009
Jay – Many thanks for the AVG post. There was nothing in the virus vault so I had to reinstall. After that all worked perfectly. Thanks again.

John
DG
Don_Giles
Mar 2, 2009
I found the Adobe installer file in the AVG 8 Free virus vault, restored the file and proceeded to update Photoshop to 11.0.1 without incident. Thanks for the information!

Don
CA
Christian_Astrup_Bakke
Mar 2, 2009
I ended up fixing my problem by uninstalling everything. Seems that was the only way around the upgrade problem on my part.

Thanks for all the suggestions, great work. 🙂

Must-have mockup pack for every graphic designer 🔥🔥🔥

Easy-to-use drag-n-drop Photoshop scene creator with more than 2800 items.

Related Discussion Topics

Nice and short text about related topics in discussion sections