Can’t Import Video – White Screen – CS4

TP
Posted By
Tim_Polster
Mar 9, 2009
Views
1692
Replies
8
Status
Closed
Hello,

I am trying to import an HD video file into Photoshop CS4 and I am getting a white screen.

The timeline shows the clip and is at the correct length, but no image is appearing.

The file is an .avi file.

Any ideas?

I have an ATI 4850 video card.

Thanks.
Related Tags
import screen video white

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CC
Chris_Cox
Mar 9, 2009
Have you updated Photoshop and your video card drivers?

Does your whole display go white, or do you mean that the document imports as solid white?
TP
Tim_Polster
Mar 9, 2009
Hello,

Just where the video should be goes white.

Thanks
CC
Chris_Cox
Mar 9, 2009
Ok, so the document imports as solid white.
That sounds like it could be a problem with the codec involved.

Do you know anything about the file, like what codec it uses?
TP
Tim_Polster
Mar 9, 2009
Yes,

The fiel is a Canopus HQ HD video file.

I have Edius, the NLE made by Canopus and a video acceleration card as well.

The card has a video output from photoshop to me production monitor which works, but it also outputs the white image.

I have tride just a normal SD .avi file and it was white upon import as well.
TP
Tim_Polster
Mar 9, 2009
I just opened a quicktime file with success…

Can I tell photoshop to find a codec?
CC
Chris_Cox
Mar 10, 2009
Photoshop should have available any codec that QuickTime has access to. Photoshop doesn’t handle the codecs itself.
TP
Tim_Polster
Mar 10, 2009
Sounds like I am out of luck as Quicktime on a PC is an afterthought.
M
Mylenium
Mar 10, 2009
Yeah, Canopus stuff has never been particularly well-behaving or compatible compared to other media formats and architectures, so I guess indeed you will not be able to use your files directly.

Mylenium

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