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456
Replies
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Closed
I am upgrading PS 6 to PS CS. I am the administrator for XP on this PC. Compaq P4 with one gig RAM. Plenty of hard drive space. The install fails almost immediately (two bars on the progress meter) and I get the following message:
———————————–
Error Code: -5003 : 0x5
Error Information:
PVENDOR:Adobe (http://www.adobe.com)
PGUID:EFB21DE7-8C19-4A88-BB28-A766E16493BC
$7.1.100.1248
@Windows XP Service Pack 1 (2600) IE 6.0.2800.1106
——————————————-
I contacted Adobe support and they spent over one hour having me doing things like:
clearing the temp folder
stopping services
starting up in safe mode
creating a new user with admin priv
copying the photoshop folder from the install disk to my hard drive
and running setup from there
each time we tried the install again and got exactly the same error. So I tried the PS CS disk on another computer and the install completed without a hitch.
Then I tried it on my laptop; again without any problems. So there seems to be nothing wrong with the disks.
At this point, the Adobe rep said "it appears to be a unique problem with this computer, I’m sorry , there is nothing more I know how to try."
I have not had any problems installing anything else, and I am completely current with all Windows XP updates. I am also virus free, at least as far as Norton tells me.
I went to the Adobe site and downloaded the ‘Tryout Version’ of Photoshop CS and tried to install it: I got exactly the same error! I am looking for a clue as to what could going on with this box that seems to bug Photoshop CS; my photoshop 6 works fine.
———————————–
Error Code: -5003 : 0x5
Error Information:
SetupDLL\SetupDLL.cpp (1889)PAPP:Adobe Photoshop CS and ImageReady CS
PVENDOR:Adobe (http://www.adobe.com)
PGUID:EFB21DE7-8C19-4A88-BB28-A766E16493BC
$7.1.100.1248
@Windows XP Service Pack 1 (2600) IE 6.0.2800.1106
——————————————-
I contacted Adobe support and they spent over one hour having me doing things like:
clearing the temp folder
stopping services
starting up in safe mode
creating a new user with admin priv
copying the photoshop folder from the install disk to my hard drive
and running setup from there
each time we tried the install again and got exactly the same error. So I tried the PS CS disk on another computer and the install completed without a hitch.
Then I tried it on my laptop; again without any problems. So there seems to be nothing wrong with the disks.
At this point, the Adobe rep said "it appears to be a unique problem with this computer, I’m sorry , there is nothing more I know how to try."
I have not had any problems installing anything else, and I am completely current with all Windows XP updates. I am also virus free, at least as far as Norton tells me.
I went to the Adobe site and downloaded the ‘Tryout Version’ of Photoshop CS and tried to install it: I got exactly the same error! I am looking for a clue as to what could going on with this box that seems to bug Photoshop CS; my photoshop 6 works fine.
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